Download problem

[Doug8765]

Hi -
This is not a big problem, because I have an alternative to it, but it is irritating. I am concerned that my alternative will stop working.

I use Firefox as my standard browser, for virtually all I do. I have a problem downloading a file from the site www.ise.com when I use Firefox. The error I get is attached.

I get this error with Firefox from both the computers that I use. Both computers are Windows 7. My version of FF is 33.0.2. I have been downloading this file frequently for many years, without problem. My alternative is to use IE, which downloads the file with no problem.

I contacted this company's support folks and they wrote to me that they saw no reason for the problem and that I was the only person reporting the problem.

I don't like to have problems like this, so if you have a solution then I'd appreciate it.

Doug

 

[DelJo63]

HMM; Sometimes an antivirus program (ie on your system) will intervene and cause issues - - thinking the file contains Office virus'.

1) have the file owner scan the document with his/her AV to ensure that it is not infecting ALL recipients
2) then disable your AV and try again.

once on your system, manually scan that file . . .

 

[eVery]

Also, you file looks like is not complete. Your file extension should be .xls not .xls.part. That's one of the reason your system asks you which software it should use to open a file because file extension is .part instead of .xls
If you downloaded your file make sure download process has finished, especially if you use 3rd party software to download a file.

 

[Doug8765]

Also, you file looks like is not complete. Your file extension should be .xls not .xls.part. That's one of the reason your system asks you which software it should use to open a file because file extension is .part instead of .xls
If you downloaded your file make sure download process has finished, especially if you use 3rd party software to download a file.

Thanks for replying.

I am aware that the download file has the extension .part. What I can tell you is that the error message comes up before I can press anything. What software would be "3rd party software"? I download the file from the www.ise.com website with FF.

I agree that the .part extension is a clue, but don't know what it means.

Doug

 

[Doug8765]

HMM; Sometimes an antivirus program (ie on your system) will intervene and cause issues - - thinking the file contains Office virus'.

1) have the file owner scan the document with his/her AV to ensure that it is not infecting ALL recipients
2) then disable your AV and try again.

once on your system, manually scan that file . . .

Hi JOBeard -
Since the support person at www.ise.com said I'm the only person with the problem, why would they think they have a virus problem? What does it mean that I can download the file with IE, although FF gives the error.

If I download the file with IE, would scanning the file manually be a useful thing to do? I have run malwarebytes and got zero errors. Also, if I were to "manually scan that file", how would I do that?

Always interested in your suggestions,
Doug

 

[DelJo63]

Software (both FF and your AV) has a mind of its own (ie makes assumptions). I didn't say that IS the problem, just a possibility.
Scanning manually is dependent upon the specific AV you have installed. Using AVAST, I just right-click and the choice to scan is in the context menu.

I understand your interest in WHY, but as you have the alternative solution and the file, it's moot at this point.

I too use FF as my primary browser and usually invoke IE only to access MS and support.

Best wishes

 

[Doug8765]

Software (both FF and your AV) has a mind of its own (ie makes assumptions). I didn't say that IS the problem, just a possibility.
Scanning manually is dependent upon the specific AV you have installed. Using AVAST, I just right-click and the choice to scan is in the context menu.

I understand your interest in WHY, but as you have the alternative solution and the file, it's moot at this point.

I too use FF as my primary browser and usually invoke IE only to access MS and support.

Best wishes

Hi JOBeard -
When I right click on the Avast icon I get limited menu of Open Avast user interface, Avast shields control, Silent/gaming mode, Update, Registration information and About Avast. None of those will scan a single file. Am I off track?

Thanks for the info.

Doug

 

[DelJo63]

Right click on the FILE itself

 

[Doug8765]

Hi JOBeard -
When I right click on the Avast icon I get limited menu of Open Avast user interface, Avast shields control, Silent/gaming mode, Update, Registration information and About Avast. None of those will scan a single file. Am I off track?

Thanks for the info.

Doug

Right click on the FILE itself

Right click on the FILE itself

Hi JOBeard -

OK, so I right clicked on the file - using Windows Explorer - of a file that was successfully downloaded using IE (I don't get a downloaded file using FF, I just get an error). The result "NO THREAT FOUND" is attached.

Doug

 

[JesseAye]

This doesn't seem to be a virus nor an antivirus software issue. It may just be something to do with permissions as it looks like the temporary file isn't able to save.

• In your Windows Explorer, navigate to C:\Users\Doug\AppData\Local\
• You may copy that and past it into explorer, manually type it in, or if you are able to view hidden folders, simply navigate to it.
• Right click on the folder named Temp, and select properties. Make sure the Read-Only attribute is unchecked/deselected, as it could be in read-only for some odd reason.
• From there, open up the Security tab. Scroll through the list of "Group or user names", and look for your Windows log-in name/username.
  • If you do not find your username there, select Edit... underneath that list, select the Add... button near the middle of the window, and enter in your Windows username, and select OK. Make sure your username is highlighted.
• After that, try and set the Permissions to Allow:Full Control. Select OK. If it asks you if you would like to apply settings to sub-folders, then yes apply changes to sub-items.

Let me know if this helped you out, or if you have any further questions.