Exception code: 0xc0000005

By dulper
Aug 22, 2015
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  1. Howdy! Thanks for taking the time to look at my issue.

    I have been building computers for a while but this one has stumped me and I would love any feed back you could provide.

    NVIDIA GeForce GTX 970
    Intel(R) Core(TM) i5-4590 @ 3.30 GHz
    ASRock H97M-ITX/ac LGA 1150
    2 x 8GB DDR3 1600
    Windows 7 64-bit Professional

    Example Error:
    Faulting application name: igfxCUIService.exe, version:, time stamp: 0x5448df5f
    Faulting module name: igfxCUIService.exe, version:, time stamp: 0x5448df5f
    Exception code: 0xc0000005
    Fault offset: 0x000000000000eda8
    Faulting process id: 0x454
    Faulting application start time: 0x01d0dd0a1416c404
    Faulting application path: C:\Windows\system32\igfxCUIService.exe
    Faulting module path: C:\Windows\system32\igfxCUIService.exe
    Report Id: 53077f3d-48fd-11e5-af7b-4cbb58b5c356

    This issues only seems to present it self in 64 bit applications. Strangely though, plenty of 64 bit applications run without fault.

    Steps have taken to resolve the issue:
    Flashed the BIOS to versions 1.7 and 1.8
    Validated the RAM speed to be 1600
    Removed the video card and used the on board chipset
    Replaced the RAM with a 3rd, known to be good, stick
    Ran "sfc /scannow" with no errors.
    Ran a memory diagnostic with no errors.
    Ensured all drivers are up to date (chipset, video, etc)
    Ran Intel Diagnostic Tool with no errors

    From what I can tell, I have narrowed down the issue to:
    - a bad driver that I still haven't resolved
    - a bad Windows installation (unlikely considering some 64-bit apps work)
    - a bad motherboard

    I have fired off an email to ASRock asking for any additional help they could provide but no response yet.

    Thanks for your help!
  2. dulper

    dulper TS Rookie Topic Starter

    Another example error once I removed the Intel Graphics driver:

    Faulting application name: TESV.exe, version:, time stamp: 0x51437ce5
    Faulting module name: TESV.exe, version:, time stamp: 0x51437ce5
    Exception code: 0xc0000005
    Fault offset: 0x00b52e8a
    Faulting process id: 0x41c
    Faulting application start time: 0x01d0dd2d4e5037f8
    Faulting application path: D:\Steam\steamapps\common\Skyrim\TESV.exe
    Faulting module path: D:\Steam\steamapps\common\Skyrim\TESV.exe
    Report Id: 8d07b302-4920-11e5-945b-4cbb58b5c356

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