Facebook won't load

[Tina McKinney]

Hello, I'm having a problem loading facebook on my computer and my tablet. I have changed browsers, ran malware and spyware software, cleandisk software, and nothing works. I can access it through my mobile account. It all started when I received this message which I will attach. I ignored the message after I screen shot it.

Frustrated, I reset my browser and created a new account, this worked. However I want my old account back. It's so strange that its effecting my table too. I've tried to contact FB but have not received any response.

Please help if you can.

 

[DelJo63]

*IF* that messages really came from FB and you did not confirm is sufficient time
THEN the account may permanently be disable - - maybe even deleted.

This is not an issue for your PC, Tablet or Phone.

 

[Tina McKinney]

I don't believe it came from facebook. I looked on their site and it said they don't send messages like this one. I just tried my page on mozilla and it worked. It didn't work on IE or chrome and I still have access on my mobile apps.

 

[DelJo63]

WHEW -- good news. For IE & Chrome, try disabling ALL addons and extensions, close all browsers, reboot and test again.

 

[Tina McKinney]

I could kiss you! It's working again!!!! Thanks so much for your help. I tried all of this yesterday and it didn't work but today I did it again and it worked.

 

[DelJo63]

Great - - Lesson to learn:- Run ONLY the extensions and addons you R E A L L Y need- -
and even then, question your need. IMO, I only allow my antivirus plugin.