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Followed 8 steps, please help
- Thread starter Alaska22
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Since no one else has answered, I'll take a stab at one item...
The Hijackthis log entry:
O20 - Winlogon Notify: khfCrRJC - khfCrRJC.dll (file missing)
is suspicous. Try to clean it with HijackThis.
Any DLL with mixed upercase/lowercase letters and scrambled letters is usually suspicous, especially if in the registry. Looks like the file may have been cleaned (missing), but best to clean again anyway.
Re-run all the scans and cleaners afterwards.
The Hijackthis log entry:
O20 - Winlogon Notify: khfCrRJC - khfCrRJC.dll (file missing)
is suspicous. Try to clean it with HijackThis.
Any DLL with mixed upercase/lowercase letters and scrambled letters is usually suspicous, especially if in the registry. Looks like the file may have been cleaned (missing), but best to clean again anyway.
Re-run all the scans and cleaners afterwards.
Run HJT Scan only and Fix the below
O20 - Winlogon Notify: khfCrRJC - khfCrRJC.dll (file missing)
MBAM was clean but SAS found issues!
Another run indicated!
OK there were found/removed items in SAS so we need to run again as the first run likely exposed things that were not even seen the first time.
So another run Quick Scan will likely find more. So UPDATE run SAS again.
Then ONLY AFTER the above is run and log posted do the below.
Download SDFix to Desktop.
http://downloads.andymanchesta.com/RemovalTools/SDFix.exe
On Desktop run SDdFix It will run (install) then close.
Then reboot into Safe Mode
As the computer starts up, tap the F8 key several times.
On the Boot menu Choose Safe Mode.
Click thu all the prompts to get to desktop.
At Desktop
My Computer C: drive. Double-click to open.
Look for a folder called SD Fix. Double-click to enter SD Fix.
Double-click to RunThis.bat. Type Y to begin.
SD Fix does its job.
When prompted hit the enter key to restart the computer
Your computer will reboot.
On normal restart the Fixtool will run again and complete the removal process then say Finished,
Hit the Enter key to end the script and load your desktop icons.
Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
Attach the Report.txt file to your next post.
=========================================
Download ComboFix
NOTE: If you have had ComboFix more than a few days old delete and re-download.
Get it here: https://www.techspot.com/downloads/5587-combofix.html
Or here: http://subs.geekstogo.com/ComboFix.exe
Double click combofix.exe follow the prompts.
Install Recovery Console if connected to the Internet!
When finished, it will open a log.
Attach the log and a new HJT log in your next reply.
Note: Do not click combofix's window while its running. That may cause it to stall.
Mike
O20 - Winlogon Notify: khfCrRJC - khfCrRJC.dll (file missing)
MBAM was clean but SAS found issues!
Another run indicated!
OK there were found/removed items in SAS so we need to run again as the first run likely exposed things that were not even seen the first time.
So another run Quick Scan will likely find more. So UPDATE run SAS again.
Then ONLY AFTER the above is run and log posted do the below.
Download SDFix to Desktop.
http://downloads.andymanchesta.com/RemovalTools/SDFix.exe
On Desktop run SDdFix It will run (install) then close.
Then reboot into Safe Mode
As the computer starts up, tap the F8 key several times.
On the Boot menu Choose Safe Mode.
Click thu all the prompts to get to desktop.
At Desktop
My Computer C: drive. Double-click to open.
Look for a folder called SD Fix. Double-click to enter SD Fix.
Double-click to RunThis.bat. Type Y to begin.
SD Fix does its job.
When prompted hit the enter key to restart the computer
Your computer will reboot.
On normal restart the Fixtool will run again and complete the removal process then say Finished,
Hit the Enter key to end the script and load your desktop icons.
Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
Attach the Report.txt file to your next post.
=========================================
Download ComboFix
NOTE: If you have had ComboFix more than a few days old delete and re-download.
Get it here: https://www.techspot.com/downloads/5587-combofix.html
Or here: http://subs.geekstogo.com/ComboFix.exe
Double click combofix.exe follow the prompts.
Install Recovery Console if connected to the Internet!
When finished, it will open a log.
Attach the log and a new HJT log in your next reply.
Note: Do not click combofix's window while its running. That may cause it to stall.
Mike
redid 8 steps.here are my log files again
Thanks so much ran cleaners and repeated 8 steps. When I ran the antivira scan it said I had 6 warnings but no threats detected. I just want to be extra cautious since I do take care of personal stuff onlinr. so any help is very appreciated.
Thanks so much ran cleaners and repeated 8 steps. When I ran the antivira scan it said I had 6 warnings but no threats detected. I just want to be extra cautious since I do take care of personal stuff onlinr. so any help is very appreciated.
Ok I did everything like you said. Im just concerned that Ive got so much extra stuff on my computer from following the 8 removal steps and downloading this new stuff.. will it affect my computer horribly and can I get rid of some of it after everything checks out.
Attachments
None of these do more than take up space when not actually running, but part of my job is to remove them when we are finished!
Ok run both again. The SDFix log did not look like it completed and ComboFix did find more and we need to confirm them gone by seeing a clean log.
Run ComboFix first.
Mike
Ok run both again. The SDFix log did not look like it completed and ComboFix did find more and we need to confirm them gone by seeing a clean log.
Run ComboFix first.
Mike
I tried shutting comodo and antvira antiivrius off before I ran either sdf and combo. When I first started it said that that comodo and the avira antivirus were viruses and earlier comodo said that combo was a malware etc.. I appreciate you being patient with me and I am doing my best to follow what you have told me. thank you so much I really appreciate all of this.
COMBOFIX-Script
Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
Then drag this script and drop on top of ComboFix.
ComboFix will now run a scan on your system.
It may reboot your system when it finishes. This is normal.
When finished, it will create a log. Attach the log back.
Mike
Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
Code:
FILE::
c:\windows\ka.ini
FOLDER::
C:\e9f551f5d1641ab86956ComboFix will now run a scan on your system.
It may reboot your system when it finishes. This is normal.
When finished, it will create a log. Attach the log back.
Mike
That is it! Clean.
You did a great job!
Consider the below.
Thread Closing-------------------------------------------------------------------
Some of these tools update so often they require downloading again later if needed. But keep and run MBAM and SAS to maintain.
Remove ComboFix
Start-Run
type
combofix /u
Hit enter or click OK.
Please download OTCleanIt http://download.bleepingcomputer.com/oldtimer/OTCleanIt.exe
Save to desktop.
This will remove all the tools we used to clean your computer.
Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"
Approve all if prompted by Firewall. Approve Widows Defender or other guards or security programs while OTCleanIt attempting access to the Internet to allow all.
If prompted to Reboot click, Yes.
OTCleanit will delete itself when finished, If not delete it by yourself.
-------------------------------------------------------------------------------------
Run CCleaner http://www.ccleaner.com/download/builds (get SLIM at bottom no Yahoo toolbar)
Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.
Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.
KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
Fantastic cleaner.
-------------------------------------------------------------------------------------
The issues can and are likely found is in System Restore so do the below
Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "After cleanup at TechSpot".
Then Start-Programs-Accessories-System Tools-Disk Cleanup
Click OK to accept C:
Select all Boxes
Then click More Options
Here click System Restore and OK to "Are you sure" and the OK to Run.
As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.
It clears what is known as Shadow copies which are used by specialized back up programs.
This is if you have the Volume Shadow Copy running which is the default.
-------------------------------------------------------------------------------------
Every two weeks or so, run MBAM and SAS until clean.
They take a while, so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be scheduled not to interfere with computer time.
If they find something they can not clean, then get back to us.
Additionally run CCleaner. ATF-Cleaner and KCleaner.
----------------------------------------------------------------------------------------
I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.
It was designed to be used with and to co-exist with other Virus scanners.
Additionally it uses a totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity.
It's like looking at it with 2 sets of eyes and from a different angle.
It works like some Firewalls do to learn what is good/bad.
After install it will ask you about everything that could be a security issue. For example the first time you run IE or FireFox it will prompt you. You would answer to approve and remember the setting. From then on no more prompts about IE or FireFox unless the exe changes like in an update.
As it queries you about the prompt to help you determine to approve or not you can google it with one click.
http://www.threatfire.com/Download/
-------------------------------------------------------------------------------------
Look at http://www.javacoolsoftware.com/spywareblaster.html
Run SpyBot ocassionally and use the Immunize function.
http://www.safer-networking.org/en/download/
I highly reccomend Hostman: Hostman http://majorgeeks.com/HostsMan_d4592.html
Download install run and allow it to disable DNS Client and select all Host files and then Update and install all host files.
A Disk Scan (chkdsk) and Defrag are in order.
Mike
You did a great job!
Consider the below.
Thread Closing-------------------------------------------------------------------
Some of these tools update so often they require downloading again later if needed. But keep and run MBAM and SAS to maintain.
Remove ComboFix
Start-Run
type
combofix /u
Hit enter or click OK.
Please download OTCleanIt http://download.bleepingcomputer.com/oldtimer/OTCleanIt.exe
Save to desktop.
This will remove all the tools we used to clean your computer.
Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"
Approve all if prompted by Firewall. Approve Widows Defender or other guards or security programs while OTCleanIt attempting access to the Internet to allow all.
If prompted to Reboot click, Yes.
OTCleanit will delete itself when finished, If not delete it by yourself.
-------------------------------------------------------------------------------------
Run CCleaner http://www.ccleaner.com/download/builds (get SLIM at bottom no Yahoo toolbar)
Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.
Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.
KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
Fantastic cleaner.
-------------------------------------------------------------------------------------
The issues can and are likely found is in System Restore so do the below
Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "After cleanup at TechSpot".
Then Start-Programs-Accessories-System Tools-Disk Cleanup
Click OK to accept C:
Select all Boxes
Then click More Options
Here click System Restore and OK to "Are you sure" and the OK to Run.
As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.
It clears what is known as Shadow copies which are used by specialized back up programs.
This is if you have the Volume Shadow Copy running which is the default.
-------------------------------------------------------------------------------------
Every two weeks or so, run MBAM and SAS until clean.
They take a while, so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be scheduled not to interfere with computer time.
If they find something they can not clean, then get back to us.
Additionally run CCleaner. ATF-Cleaner and KCleaner.
----------------------------------------------------------------------------------------
I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.
It was designed to be used with and to co-exist with other Virus scanners.
Additionally it uses a totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity.
It's like looking at it with 2 sets of eyes and from a different angle.
It works like some Firewalls do to learn what is good/bad.
After install it will ask you about everything that could be a security issue. For example the first time you run IE or FireFox it will prompt you. You would answer to approve and remember the setting. From then on no more prompts about IE or FireFox unless the exe changes like in an update.
As it queries you about the prompt to help you determine to approve or not you can google it with one click.
http://www.threatfire.com/Download/
-------------------------------------------------------------------------------------
Look at http://www.javacoolsoftware.com/spywareblaster.html
Run SpyBot ocassionally and use the Immunize function.
http://www.safer-networking.org/en/download/
I highly reccomend Hostman: Hostman http://majorgeeks.com/HostsMan_d4592.html
Download install run and allow it to disable DNS Client and select all Host files and then Update and install all host files.
A Disk Scan (chkdsk) and Defrag are in order.
Mike
Keep MBAM and SAS but not ComboFix and SDFix they change to often abd need to be redownloaded if needed later.
OTClean it will not uninstall MBAM or SAS.
Remember TF has a small learning curve for you. Take the time to learn it. Also it has a RootKit scan and in Settings it has a sensitivity Level. Once you are used to it slide it to Max.
Mike
OTClean it will not uninstall MBAM or SAS.
Remember TF has a small learning curve for you. Take the time to learn it. Also it has a RootKit scan and in Settings it has a sensitivity Level. Once you are used to it slide it to Max.
Mike
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