I just got this used printer from a neighbor and went and bought two new ink cartridges (staples remanufactured brand) the black works fine but it will not print in color. I got it to one time when i scanned a picture and printed it out. but now it won't do that in color either. I phoned the tech support and the guy said that this machine will not work with the staples remanufactured brand of ink. does anyone know if this is true?