Issues with reading a pen drive in Windows XP

By machineissues
Aug 24, 2010
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  1. Hi,
    I have 3 usb ports in my laptop. Till last week, I was able to access pen drives using any of the port. Today, when I insert a pen drive in any port, first, my anti-virus (Kaspersky) asks for scan or skip scan, and simultaneously system shows a window stating "There was a problem installing this hardware USB Mass Storage Device.."
    I click finish and this repeats until I remove the pen drive from the port.
    I tested whether my port is working fine and attached a mouse, it works fine.

    I have windows XP with all service pack updates installed.

    Please help in resolving this.
  2. gguerra

    gguerra TS Guru Posts: 319

    Uninstall "USB Mass Storage Device" from the device manager, then do "Scan for new Hardware" from the action menu. This should re-install the correct drivers. NO 3rd party drivers needed, they come with windows

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