That's fair, yeah with my Sony TV they updated the firmware and broke eARC in the process so I had to use separate remotes and nothing turned on by itself and randomly, in the middle of the night normally, everything would turn on other than the TV itself...
They pulled the firmware after a few days but never gave me a way to revert to an older firmware and I just had to put up with it being crap for at least 6 months.
The image quality is actually very good, something Sony does really well is the actual image quality, and I like their OS approach, let Google do it, because they simply do it better.
But apart from that, firmware, speed, just general glitchyness they are really bad for, hence my next TV will most likely be LG, unless Samsung new QD-OLED really is as good as I've been hearing, then I might have to try Samsung again (haven't touched them in at least 10 years after having some bad experiences with them).