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Machine Exception Error

By Joscelin ยท 119 replies
Oct 4, 2009
  1. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    I know how to access my BIOS, yes.

    But my knowledge about BIOS is no more than this fine lady's;

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    Well, we know that your reboots only occured when you attached your harddrive. We have that important information.

    So do the following as well. Don't attach the harddrive but go ahead and attach your video card. If it doesn't restart then shut the system down again (leave any hardware that doesn't cause the restarts in) and attach your DVD/CD drive. Keep doing this until all your peripherals are attached including your monitor, mouse, and keyboard.

    Also, keep in mind, your motherboard has four more SATA slots to choose from. It may only be this one that is the problem.

    Do you know what BIOS you have, i.e. something like Phoenix Award, etc.? If I can find your manual online I can help you walk through finding the SATA so that it is recognized.
  3. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    First of all, sorry about the picture, didn't mean to offend anyone.

    Second, the same test backwards eh? Sounds like a plan. I think i can do that much today.

    I've already tested one of the other slots, so 2 slots out of 5 causes restarts. Didn't bother to test the other 3, but i'll do that as well.

    I will let you know about the results asap.

    Edit : About the BIOS question, unfortunately no. I don't even know the most basic stuff about BIOS. I think i can follow a walkthrough though, if it won't be a problem for you.

    Edit 2 : Should i start testing or wait for your BIOS walkthrough?
  4. Salih89

    Salih89 TS Rookie

    dude check disk are at least in my case worthless the hdd i had was hitachi 80gb and it was rattling like hell i could basically hear it being broke and the check disk sad its ok a this moment im using a borrowed 100gb toshiba hdd

    take another hdd and put it in your own pc ... and install windows

    the reason that other hardware seams to be malfunctioning is because drivers installed on your hdd tend to disappear or part of them or similar its just annoying

    i'll try to find that forum ... thou the subject is locked the guy changed the hdd and solved his problem as i can remember

    I know that route 44 is a bit insulted for my straightforward answer, he is just complicating things

    im totally convinced in my :D theory
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    No, you misread. The issue isn't that you added your experience (its always welcomed), the issue is you don't understand 0x9C errors unless of course you want to throw out IT definitions of the said problem. I have read of ITs who find this error and the Vista version of this error 0x124 very difficult to pin down. Your resolve worked for you but that doesn't mean it is the answer for Joscelin. Trust me, if it could be short and sweet so much the better.

    As I pointed out, you didn't read anything previously because if you did you would have noticed the following that the OP had written. Here it is:

    I had already tested my Hard Drive with SeaTools, so i was pretty convinced that the problem was elsewhere. Still, i wanted to be absolutely sure so i don't have to start from square one, so what i did was uninstalling my hard drive and installing it to my friend's case. I just removed my friend's hard drive and replaced it with my own, no other parts were removed/changed. I started the computer, opened a .jpg file and left it open for 5 hours (I had a class today) and when i got back, it was still on, no restarts. So i believe with that i can be %100 sure that the problem is NOT with the Hard Drive.

    However, he is experiencing issues connecting to his motherboard because 2 of his SATA slots are causing the same issue and yet in his friend's computer 5 hours straight running and no restarts.

    @Joscelin, I have to leave for a few hours and I'll search for your manual. Meanwhile go ahead and connect your other hardware. Is this long and sometimes tedious, yes, but you'll gain a load of know-how in the process.
  6. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    Alright Route44, no need to hurry about that. I have to go to bed now and my class starts early (and ends late), so i won't have a chance to check it out until tomorrow evening.

    Again, thanks for your help.
  7. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    Hello =)

    Today was another exhausting day, didn't have much time to test the computer, but i've some spare time i guess.

    All i did today was testing the motherboard - hard drive slots. I tried all five of them and they all caused restarts.

    I was gonna start doing the "Connect one piece at a time" test but then i thought, since we know that the computer restarts whenever we connect the hard drive, wouldn't it be easier to just unplug the hard drive and see if it restarts?

    Naturally it gives the "Reboot and select proper boot device" error, what i'm wondering is, is this test accurate? I mean, if the problem is not with the hard drive, would the computer still restart at that error screen? If so, i'm gonna try doing that for today and wait for a restart. (I do not have enough time today, since i have 9-16 class tomorrow as well and i'm really tired.)
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    That is where the BIOS comes in. We need to make sure that your BIOS and the SATA port where you connect the harddrive to is matching. In other words, if your harddrive is installed in the SATA 1 port is it enabled in the BIOS.

    Leave the harddrive uninstalled and attach your other hardware components. Are you getting any restarts? Make sure you shut-down before attaching another component. We are just trying to make sure no other hardware is the issue as well.

    I just hope its not your motherboard.
  9. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    So if i get you right, all i have to do is to remove the hard drive from the case and leave everything else in its place right?

    If the problem is not related to the hard drive, would the PC still restart on that "Reboot and select proper boot device" error screen?
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    You don't have to remove the harddrive from the case. Just make sure the power cable is removed and any attachment to the motherboard is detached.

    If you have your DVD/CD drive attached or you have the harddrive attached in any way you are, I believe, going to receive said message.
  11. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    Okay then, i'm unplugging my hard drive and DVD Rom.

    I will let you know about the results, as always =)
  12. Salih89

    Salih89 TS Rookie

    i would go insane by now Joscelin you realy have stamina and you to route44 ... even im getting a bit nervous considering all of the things you have done, and no obvious results.

    why not take your frinds hdd and plug it in your pc ... maybe your friend needs some convincing (backing up the files and all the things stored on his hdd) heheh

    And I have a question ... I have a faulty kingstone ram module ... kingstone seas that they give a lifelong warranty on their ram products ... has anyone had a similar experience with kingston are they trustworthy ... the dumbest thing would be to me if I'd send it and nothing happened or if they just send me the faulty module back ... the post fee isnt so cheap considering i have to send it from Bosnia to England

    just an oppinion is needed :D
  13. Salih89

    Salih89 TS Rookie

    whats this I am under some kind of restriction ... moderator needs to read my post first than can it be posted ... hehe interesting :D
  14. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    @ Joscelin - I found the manual for your motherboard. Is your motherboard version the G33 Neo or the P35 Neo? If it is the BIOS I believe it is I have worked with it on several boards.

    @ Salih89 - Kingston is highly reputable. Contact their RMA department.
  15. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    Good morning.

    First of all, i kept the computer running all night long with the hard drive and dvd-rom unplugged and no restarts occured.

    About my motherboard's model, it's P 35 Neo-F.
  16. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    No restarts is a good thing. Good work. If everything else was installed we've certainly narrowed it down. I will get to the manual as soon as possible and relate the steps you need to take in enabling SATA and your DVD drive.

    Do you have your motherboard manual? If not, I'll try to link you to it.
  17. Salih89

    Salih89 TS Rookie

    hehe they say that my laptop is branded and that this specific module is for non branded laptops ... so they take no responsibility...

    can it really be that the ram isnt functioning properly because of my branded laptop ... it sounds kinda funny ...

    i checked it with memtest and it shows errors whats more to it than that
  18. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    No Route44, unfortunately i do not have the manual with me. I'm waiting for your instructions.
  19. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    I tried to attach a Zip file containing the Manual. If it doesn't work I'll try to link you.

    Edit: It didn't work so I'll try to link you.
  20. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

  21. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    I'm getting "404 Not Found" error from the download link.
  22. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    I got the same thing the first and second time. I went back later and for some unknown reason I was able to connect and download with no problem. I'll see if I can link a different way.

    I've been meaning to ask you two questions:

    1. When you put your harddrive in your friends system and it worked without issue, did you use your own SATA cable or his cable?

    2. Is your DVD drive SATA or IDE? IDE has the wide gray ribbons as opposed to the thinner SATA cable.
  23. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    1. I used his SATA cable. However, i thought about the same thing so i borrowed his SATA cable when i connected my hard drive back to my mainboard. I'm still using his SATA cable (and he's using mine). My PC still restarts and he has no problems.

    2. My DVD Drive is IDE.
  24. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

  25. Joscelin

    Joscelin TS Rookie Topic Starter Posts: 65

    Okay i downloaded the manual and i'm looking at the BIOS chapter right now.

    What am i looking for?
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