Malware removal and recovery of data lost

By tonyforce
Feb 12, 2012
  1. hi.
    I got a virus or spyware or malware, that gives me the following messages:
    "Hard drives are clusters Partly damaged"

    "Windows can not OS detects a free hard drive space. Hard drive error."

    "Failed to save all the components for the file: / / system32"

    Now I ran the 5 steps you recommended and these messages are no longer 'for now' now I am attaching the results of the scans, and I hope you give me a hand to restore the data and especially the OS win7.
  2. tonyforce

    tonyforce TS Rookie Topic Starter



    Attached Files:

  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    The message you are getting is from a rogue program. The malware poduces these fake error and system messages to try to get you to click on their 'fix.' We will look for and hopefully remove the malware. Please tell me if you are having any other problems such as:
    1. 'Missing' icons, programs?
    2. Black desktop?
    3. Startup program menu not showing correctly?

    Per our instructions:

    Did you run GMER? Log?

    I will review the logs after you paste them in.
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time. I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me. Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't follow directions given to someone else
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.

    If I haven't replied back to you within 48 hours, you can send a PMwith your thread link in it as a reminder. Do not include technical problems from your thread. Support is given only in the forum.
    Threads are closed after 5 days if there is no reply.
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