Need help please!

By William808
Oct 7, 2013
  1. Hi it's my first time really using a website for help but I am out of ideas,

    I have no idea what any of my family downloaded while I was out of town for a few days, but whenever I start up my computer ( I am running Windows 8 ) I get a C:/WINDOWS/SYSWOW64/CMD.EXE appear and above that it shows Access is Denied

    Also, after that I get a uPlayersetup.exe appear on my screen and I constantly am denying it, I'm assuming that is the issue possibly? This appears right after the cmd.exe on startup. Also right after that a website will come up with a screenshot I will attach.

    I am also getting Pop ups on every page I go to on Chrome and it is literally just on chrome and nothing else. Every page I go to whether it is google, facebook, youtube, yahoo, etc whenever I click something a pop up comes up. I have changed the settings on chrome to block pop ups but that has yielded no help.

    Please, I need assisstance!

    Thank You.

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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