Overrun with trojan horses

[Tired]

Hello, I went away for the weekend and when I came back my husband tells me he's been getting pop ups. He was web browsing and got an initial pop up which he didn't read just clicked okay then got another one which he also clicked okay then another and another. Then it clicked in that there might be something going on so he started reading what these pop ups said. So I came home to find the computer full of trojan horses. AVG removed some, I then ran a program called combo fix. Which seems to have gotten rid of most of the rest. I do however get an alert from AVG every once in a while that I still have one called Back door.generic10.let. I've told it to fix the problem, which it does. Then the next time I restart it is there again. So I really need help finding these things and getting rid of them. I've never really had any viruses before and don't know what to do here. Thanks for any help.

 

[momok]

Please follow the steps as listed HERE

 

[shadowfox]

well
TIRED,
u see most rojan horses cannot be removed by an antivirus when the os is functioning, they just keep reappearing,
i suggest u do a boot scan or safe scan as in most antivirus these day s have it
it will scan ur p.c on a reboot before u get to acces ur desktop
this is so that the virus does not get a chance to b active and can b removed in a inactive state

this usually works
if not i suggest try restoring ur system or reinstall the os

 

[Tired]

Hey so I've run ccleaner and now am running Malwarebytes but I do seem to have an interesting side effect. I don't seem to be able to open AVG any more, and my computer has slown right down. Plus Malware is taking a very long time not sure if that is normal it's been almost an hour.

I was also curious wether a restore would fix the problem I don't mind using windows restore as nothing new was done to the computer while I was gone, but I kind of thought that wouldn't work. Not all that familiar with windows restore.

 

[SpiritWind]

Hi :

It is recommended that "ComboFix" be used under the guidance of a "Malware
Removal Specialist" . And IF your poor AVG Antivirus is detecting something with
"Backdoor" in the Title, you potentially have a very serious problem on your
hands ; would encourage you to read the highly credible Info at
www.geekstogo.com/2007/10/03/what-is-a-backdoor-trojan . IF you do not
reformat, then re-install your Operating System, you should seek assistance from
a trained, experienced, certified, Volunteer, "Malware Removal Specialist" at
Forums such as Geeks To Go, http://aumha.net and possibly on the Techspot
forums ONLY IF "Blind Dragon" helps you .

 

[captaincranky]

Hey so I've run ccleaner and now am running Malwarebytes but I do seem to have an interesting side effect. I don't seem to be able to open AVG any more, and my computer has slown right down. Plus Malware is taking a very long time not sure if that is normal it's been almost an hour.

Many malware programs are targeted to disable the resident AV agent, Norton used to get taken out in the first few seconds.

 

[shadowfox]

Tired
heres wat i do wen i get such shity prob

hope u have another computer or laptop
goto Avast.com
dwld the latest antivirus

y from the another comp
ans: the virus never let u download an antivirus especially trojans

then transfer it to the infected comp
and install it
it mit a lot of fusses to get installed since ur p.c is slowed down
after installation it might ask u if u want to schedule a boot time scan
select yes
then reboot ur p.c
if this does not solve ur prob

bitdefender is good too
but in order for it to work u need to update it
and ur not in any position to update an antivirus from an infected p.c


guys dont suggest Norton
it sucks realtime
it slows down the whole p.c
use Avast 4.8 pro

 

[tw0rld]

Suggestion

Or you could post a HJT log and manually delete whatever is found.

 

[momok]

A restore would not guarantee your system to be clean. Often times, infections target restore points too.

Post your logs (HJT, malwarebytes, superantispyware) so we can take a look and tell you what to do.
I know how to use combofix; if need be, then I'll guide you through Combofix. But first, we'll need your logs.

Also, please make sure you've read this > https://www.techspot.com/vb/topic65943.html and know the risks.

 

[Tired]

Thanks everybody for your help. What I ended up doing was I started with momoks advice but the malware program was taking so over 5 hours and still going, then reading the further comments I gave up on fixing and reinstalled windows. I had most of my files on back up cds so I didn't really lose much just sleep. Oh and interestingly enough wether it was the viruses or what, windows restore wouldn't work. plus like momok said the infections could have been in there anyway so yeah.

 

[momok]

I see.
Often times, an infection can occur again not due to the incompetence of programs, but because of user habits.
May I recommend you to read this article.
This can help to prevent future infections.

Let us know if you have any future problems.

 

[shadowfox]

Good 1 tired u saved ur self a lot of time
hehe