The problem I am having is that the computer will load up, and the windows screen with the with the icons comes up; but there is no pointer and moving mouse will not make it show up. Also trying the keyboard does nothing. I have F2, F9, to reset the computer's system to factory setup, and during this time the keyboard works fine. Any ideas? Could the hard drive be having problems? It is a Pny 120 GB SSD a few years old.