Solved Rootkit.ZeroAccess problem

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\ubiorbitapi_r2.dll a variant of Win32/Packed.VMProtect.AAA trojan cleaned by deleting - quarantined
C:\Users\Amar\Documents\Assassins.Creed.II-SKIDROW\sr-acii.iso a variant of Win32/Packed.VMProtect.AAA trojan deleted - quarantined
C:\Users\Amar\Downloads\GalaxyS2RootNew.zip Android/Exploit.Lotoor.AR trojan deleted - quarantined
C:\_OTL\MovedFiles\07182012_204952\C_FRST\Quarantine\services.exe Win64/Patched.B.Gen trojan deleted - quarantined
C:\_OTL\MovedFiles\07182012_204952\C_FRST\Quarantine\{3a6c7c9d-439f-b124-5279-f249b2306d84}\U\80000000.@ Win64/Sirefef.AL trojan cleaned by deleting - quarantined
C:\_OTL\MovedFiles\07182012_204952\C_FRST\Quarantine\{3a6c7c9d-439f-b124-5279-f249b2306d84}\{3a6c7c9d-439f-b124-5279-f249b2306d84}\n Win64/Sirefef.W trojan cleaned by deleting - quarantined
E:\AMAR-PC\Backup Set 2009-09-22 194748\Backup Files 2009-09-22 194748\Backup files 51.zip multiple threats deleted - quarantined
E:\Backup for Ubuntu\Documents\Android Files\SuperOneClick\Exploits\psneuter Android/Exploit.Lotoor.AK trojan cleaned by deleting - quarantined
E:\Backup for Ubuntu\Documents\Android Files\SuperOneClick\Exploits\zergRush Android/Exploit.Lotoor.AN trojan cleaned by deleting - quarantined
 
1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

================================================

Now, we have couple of registry keys missing.

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/

Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
Unzip the file.
You'll find several files inside.
Double click on bits.reg file and confirm the prompt.
Double click on mpssvc.reg file and confirm the prompt.
Restart computer.
Post new FSS log.
 
Installed new Java and deleted old one. Is there an alternate download for the Seven.zip file? It isn't working for me.
 
Farbar Service Scanner Version: 19-07-2012
Ran by Amar (administrator) on 19-07-2012 at 21:01:30
Running from "C:\Users\Amar\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.


Firewall Disabled Policy:
==================
ATTENTION!=====> Unable to retrieve HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\\EnableFirewall value. The value does not exist.
ATTENTION!=====> Unable to retrieve HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\\EnableFirewall value. The value does not exist.


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============

sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is set to Auto
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
 
We still have issues.

Download Windows Repair (all in one) from this site

Install the program then run

Go to step 2 and allow it to run Disc check

Capture3.gif




Once that is done then go to step 3 and allow it to run SFC

Capture.gif



On the the Start Repairs tab click Start button.

p22001166.gif



Please ensure that items seen in the image below are ticked as indicated:

p22001132.gif


Click on box next to the Restart System when Finished. Then click on Start

Post new FSS log.
 
I'm not sure how relevant this is to my problem, but I've had to run a lot of the scans and do a lot of the downloads in Safe Mode with Networking. For some reason, some .exe files that I download either freeze up my browser while downloading, or when I try to launch the .exe in Explorer, it will freeze up Explorer (and the normal icon for the .exe is absent and replaced by the default .exe icon). I had to install Firefox through a flash drive because of this.

My computer also almost never shuts down/restarts normally unless it's in safe mode. Right now I'm running the Step 2 and it's trying to reboot my computer but I'm frozen at the shut down screen. Can I force shut my computer off and restart or will that be an issue?
 
Farbar Service Scanner Version: 19-07-2012
Ran by Amar (administrator) on 19-07-2012 at 23:00:38
Running from "C:\Users\Amar\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
ATTENTION!=====> Unable to retrieve HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\\EnableFirewall value. The value does not exist.
ATTENTION!=====> Unable to retrieve HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\\EnableFirewall value. The value does not exist.


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============

sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is set to Auto
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
 
That looks pretty good.

Please check if you can turn Windows firewall on and if you can access Windows updates.
 
I opened the Windows Firewall program and it says it was already on. I was also able to check for and install a Windows Update.
 
Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

  • Under the Custom Scans/Fixes box at the bottom, paste in the following:

Code: 
:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

13. Please, let me know, how your computer is doing.
 
All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Amar
->Temp folder emptied: 173489652 bytes
->Temporary Internet Files folder emptied: 10300102 bytes
->Java cache emptied: 3409559 bytes
->FireFox cache emptied: 126486803 bytes
->Google Chrome cache emptied: 130266837 bytes
->Flash cache emptied: 11578 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 1136640 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 697837 bytes

Total Files Cleaned = 425.00 mb


[EMPTYFLASH]

User: All Users

User: Amar
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: All Users

User: Amar
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Public

Total Java Files Cleaned = 0.00 mb

Unable to stop System Restore Service. Error code 1084. Restore points not cleared.
Unable to start System Restore Service. Error code 1084. Restore point not created.

OTL by OldTimer - Version 3.2.53.1 log created on 07202012_192737

Files\Folders moved on Reboot...
File move failed. C:\Users\Amar\AppData\Local\Temp\FXSAPIDebugLogFile.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...
[2012/07/18 21:05:42 | 000,000,000 | ---- | M] () C:\Users\Amar\AppData\Local\Temp\FXSAPIDebugLogFile.txt : Unable to obtain MD5

Registry entries deleted on Reboot...
 
Sorry, been pretty busy. Well, I haven't had any noticeable problems since the fix, so I guess all is well for now.

Side note: my computer has been able to shut down normally the past few times (don't know if that's a coincidence or if it was related to the malware). And MBAM was able to complete a quick scan while not in safe mode, so definitely progress there!

I truly appreciate all the help you've given me, Broni, and I will definitely make a donation. It might not be much, but you've saved a poor medical student's computer right before his school starts. Many thanks.
 
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