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Samsung shares fall following reports of Galaxy Fold issues, company is investigating

By midian182 · 5 replies
Apr 18, 2019
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  1. Despite tech reviewers only having their Galaxy Folds for a few days, there have been several reports of them experiencing display problems, including a piece of debris getting under the screen and eventually causing it to break, and an instance where one side of the display started flickering white. In some cases, the damage was caused by users missing the warning label on the phone and removing the protective layer.

    Samsung only recently started taking pre-orders for the $1,890 phone. The company said initial supplies are limited—they’re already out of stock—and early impressions before the screen issues appeared were positive.

    But reports of the phones’ questionable durability have affected Samsung's share price. The company said in a statement that it would be "thoroughly inspecting" these review units to discover the cause of the problems, adding that it will also ensure warnings not to remove the protective layer are more clearly delivered to customers.

    Some analysts believe that Samsung will be able to address the problems before the Galaxy Fold officially launches in just over one week (April 26). But those who spent nearly $2,000 on a pre-order might be feeling a little nervous right now.

    Samsung's full statement:

    A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.

    Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.

    Permalink to story.

  2. amstech

    amstech IT Overlord Posts: 2,309   +1,527

    People are tough on tech, there's going to be all types of issues with this phone the first few tries/models.
    lumbeeman likes this.
  3. OutlawCecil

    OutlawCecil TS Evangelist Posts: 711   +516

    I've been following this mess. Lots of people removed that top layer which immediately damaged the screen so it's an essential layer, not a protective one! Also, one reviewer reported that debris got under the bendable part of the screen and created a bulge which later broke the screen. These are issues that definitely need fixed on a $2000 phone!
    hahahanoobs and lumbeeman like this.
  4. QuantumPhysics

    QuantumPhysics TS Evangelist Posts: 1,571   +1,174

    Glass don't fold!!!
  5. Kibaruk

    Kibaruk TechSpot Paladin Posts: 3,811   +1,179

    Yeah yeah, it's the people fault, not a design flaw /s

    Is this made to be used with a protective glove as well and in a laboratory environment?

    Make it dumb-resistant...
  6. p51d007

    p51d007 TS Evangelist Posts: 2,056   +1,319

    Let's see...reviewers...typical types that will sometimes, try to destroy a phone, just to see if they can?

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