Seagate and Western Digital announce reduced warranties for hard drives

By Shawn Knight ¬∑ 16 replies
Dec 19, 2011
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  1. Seagate and Western Digital have both announced that they are slashing warranty coverage on many of their consumer-grade hard drives. Seagate drives are taking the hardest hit with the company…

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  2. Ranger12

    Ranger12 TS Evangelist Posts: 621   +122

    wouldnt they love to start selling people extended warranties. Just another way to make a buck off of people.
  3. Well that means hard drives are getting to be more unreliable. ssd makers should really take advantage of this and lower their prices - i bet a whole lot of people are tempted into buying ssd as a result of decreased hdd warranties.
    Anyway i find it unacceptable for a hard drive to have less than 3 years warranty. 2 years seems insulting and 1 year is like they are saying "don't expect the drive to last more than a year."
    The question is do they really expect people to buy hard drives with less warranty and higher prices ?

    bad move on their part.
  4. Ranger1st

    Ranger1st TS Evangelist Posts: 348   +124

    what a load, they made better then forecast profits but still they need to gouge the consumer. SSD's here I come. Screw em both.
  5. madboyv1

    madboyv1 TechSpot Paladin Posts: 1,461   +364

    Correlation does not imply causation.

    Often, if a drive is going to fail, they tend to do so within the first year of ownership, so having at least a year is still acceptable (though agreeably unnerving). It just so happens that the loudest people who complain about warranty coverage are the ones where the standard warranty expires JUST before the failure. Whether it be 1 year, 3 year, or 5 year warranties. I have hard drives that had 1 and 3 year warranties that are over 10 years old now, and they still spin on. I also have had a couple Caviar Black drives fail, both failing within 1 year of me buying them.
  6. Burty117

    Burty117 TechSpot Chancellor Posts: 3,095   +864

    I wanted to buy myself some hard drives in the last month, i took the plunge and got an SSD, will never go back for a boot drive, EVER!
  7. TJGeezer

    TJGeezer TS Enthusiast Posts: 385   +10

    Two huge HDD makers suddenly lower their warranty periods at the same time? Since, as competitors, they'd never collude in a free-enterprise marketplace, it is quite an amazing coincidence. Unless someone can think up some better explanation.
  8. oranuro

    oranuro TS Enthusiast Posts: 49   +13

    Goes along with their strategies of price-fixing.
  9. altecmayank

    altecmayank TS Rookie

    This just horrendous. Not only because TJGeezer has very rightly pointed out out that how come two giants, supposedly fierce competitors come out with similar long term strategy at precisely the same time. Is this supposed to mean that their Senior employees are hand in gloves while fixing future strategies ? And If this is true, are there no law bodies looking into such Nexus?

    Personally, I have a black,green caviar & MyBook all 2Tb. While, Black is 1.5yrs old, mybook is like 1 year old and green was born just 4 months back. All intact till now.pray remains the same.
  10. maybe they have factories in thiland and are worried about mud in the butts of their HDs
  11. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 9,405   +3,417

    Since WD and Seagate have lost faith in their drives, I think I will let everyone else be Ginnie Pigs. At current pricing, I couldn't see purchasing an HDD unless absolutely necessary anyway.

    I can only speculate that once they have recovered from the flooding and failures have not increased, warranties may return to what was normal before the flooding.
  12. Im sure its just because water damaged disk platters dont last as long !!

    And yes i think this should be considered similar to price fixing when the 2 biggest HDD manufacturer take common decisions. Cmon Sharp,LG,Samsung just got beated to the ground for LCD price fixing !!
  13. Big Money makes the world go round. Now we have two major manufacturers of hard drives. Seagate and WD. With that said the price on storage has doubled and the warranty has been halved. Imaging that.
  14. And let me guess, The price will go up and not down ?
  15. basically , now that there's a shortage of components due to flooding of their supplier's factory , these guys are willing to accept any type of quality from their suppliers in a bid to increase the supply . hence, quality will suck big time for a period of time.. and hence again , the reduced warranty period .
  16. altecmayank

    altecmayank TS Rookie

    These are established and well reputed companies. I do not believe that they would compromise on quality any day.
  17. > Often, if a drive is going to fail, they tend to do so within the first year of ownership

    You could not be more wrong. MTBF depends on usage, i.e., the number hours, not length of time. At the risk of stating the obvious, businesses and heavy PC users will experience failures quicker than the average home PC user. As an IT company and oem System Builder, we've seen a dramatic spike in HDD failures in the last 2 to 3 years, as compared to previous 10.

    Given the fact the more and more PC users are turning to smart phones, iPads, etc. and using their PCs much less today than just 4 years ago, this is remarkable. With PC sales way down, one can only consider the reduction in warranty a purely profit motivated move.

    The bottom line is WD, as well as others, have lost control of their QC; especially given that today's PCs are far more energy efficient than ever, run a lot cooler, and have a lot more RAM pre-installed (less disk caching).

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