Seagate hit with class action lawsuit over defective hard drives

I bought this HDD previously. Drive was recognized and quick formatted after transferring files to it, it began to reported bad sectors. Using SeaTools tool, it failed all the tests. I tried a lot of things but nothing worked. As I don't live in the USA, sending it back to the company is as much expensive as buying a new one.
 
G

Gopal Bhat

I've had a couple of Seagate fail on me in the past.
One was a 500GB with the buggy firmware that needed updating. Retailer replaced it via RMA.
The second was very recently. A 3TB external randomly disconnecting and immediately reconnecting itself. Amazon gave me a refund.

Saying that I've got a couple of 1.5TB and a 4TB drive from them going strong. The former has been in use since 2010 and latter since 2013.

I've also have the following with no failures so far.

2x 2TB Samsung (2011)
3TB WD Green (2012)
1TB Toshiba (2013) Client boot drive
1TB WD Black (2013) Client boot drive
2x 5TB WD Red (2014)
5TB Hitachi External for XB1 (2015)
+ some blue and black 250GB/320GB/640GB 2.5" drives in enclosures and X360's/PS3.

I've got a 6TB Red on the way and will be sticking with Western Digital for the foreseeable future and HGST if price competitive.
 

Darth Shiv

Posts: 2,221   +791
Well that's pretty damning!
I've seen many Seagate (and the Maxtor's sold by Seagate) drives fail in relation to their WD counterparts, but I haven't bought a Seagate drive of any description since before the SD15 firmware issue that soured many people to the Seagate brand. I've never had cause to change from WD's drives ( Black, RE for system drives, Red/Red Pro for external/NAS)... and so it remains that Western Digital's best marketing comes from Seagate being Seagate.

Yeah well I really only buy WD now and that is a shame, is nice to have options. I will have at least 6 of the dead 3TB drives, almost all of them suffered the click of death.

Are they really that unreliable? I've had a Seagate 500GB for the past 6 years across 3 different computers and it's still going strong. Before that I had a 250GB WD for a few years that I bought used from a pawn shop...that one did fail but it more than lived its life.

As far as I am aware it is an issue that impacts the 3TB models, they are horribly bad.
One of if not the first perpendicular storage Seagate drives?
 

Arris

Posts: 4,719   +447
I think I still have some 500GB seagate drives working, I've hardly had any disks die, usually retired due to small capacity. My favorite for a while were the Samsung Spinpoint drives but they've subsequently sold their HD business to Seagate so will be avoiding those. I'm sure I stuck a Seagate Hybrid disk in my gaming laptop and its not been any trouble so far *touch wood*.

The one I always remember is the IBM Deskstar HD line which had one model, the 75GXP, which had such high failure rates it got the name "Deathstar". Maxtor were disks I also avoided after having many friends report issues with them, which like Samsung HD was swallowed up by Seagate too.

I thought I had some WD Green disks die in a WD NAS (MyBookWorld) enclosure but it was the enclosure that died and the disks are now backup storage in my desktop.
 

cliffordcooley

Posts: 12,991   +6,310
I thought I had some WD Green disks die in a WD NAS (MyBookWorld) enclosure but it was the enclosure that died and the disks are now backup storage in my desktop.
On that line of thought it was definitely the 3TB drive not the enclosure that went out. I've since put another drive in the enclosure.
 

Arris

Posts: 4,719   +447
On that line of thought it was definitely the 3TB drive not the enclosure that went out. I've since put another drive in the enclosure.
Noted, will avoid them in the future.
Another funny story is that I ordered replacement drive for the WD enclosure, it never arrived after paying for next day delivery. After that I bought another Samsung Spinpoint 2TB and a Synology NAS. A month later the delivery company delivered the HD. Must have gotten lost in back of a van. I'd have thought being a month late for a next day delivery the item would have been returned to the sender, Amazon sorted it all out in the end but was not impressed by the delivery company (which went into administration in December 2014).
 

Icysoul

Posts: 39   +13
Are they really that unreliable? I've had a Seagate 500GB for the past 6 years across 3 different computers and it's still going strong. Before that I had a 250GB WD for a few years that I bought used from a pawn shop...that one did fail but it more than lived its life.

I also have 3 Seagate 500GB drives which are perfectly fine, 4-5 years doing their work.
 

G0DofPaiN

Posts: 89   +95
Samsung 160gb hdd - 8 years and still works flawless
seagate 320gb bought 6 years ago for 25%of its price because some noises when writing data, still does the noises and no problems with data, everything works perfect.
WD 500gb 5 years old is flawless, and now I have the samsung 850evo. Only drive that ever failed to me was a maxtor 80gb ide after 2-3years and I also have a 10gb seagate ide hdd from 2000 and still works lol.
 

alabama man

Posts: 563   +355
At least 3 of 5 the seagates I have owned have failed. Have owned over 10 WD drives, none of them have had any problems. Never bought seagate, they come with consoles and other budget electronics and usually I change them after they fail as I couldn't sell them forward even in working condition with good conscience.
 

SuperVeloce

Posts: 133   +34
That is sad. I bought many Maxtors and Seagate disks in a 10 years span, last one I bought in 2007. All still works. No wait... there is one 1TB seagate in an external ''2,5 enclosure. It works, for now.
 

Skidmarksdeluxe

Posts: 8,645   +3,289
About three years ago I stupidly bought 10 of these 3TB Seagate drives, today zero work.

I don't recall what I paid for them but I don't think I want to know. I have replaced them with WD 4TB's a year ago, so far so good.
"About three years ago I stupidly bought 10 of these 3TB Seagate drives"
For your m-ITX system? ;)
 
R

RustyTech

You guys sure have been having rotten luck with Seagate; I've purchased a few over the years and none have failed on me except one that was really really old and which gave me plenty of notice...noise. And every single WD I've owned had failed on me.
Strange, but true.
 

Adhmuz

Posts: 2,188   +1,005
Unfortunately to admit I've only had one Seagate fail on me in all my years, and it was just a bricked firmware error I was able to fix, that drive never failed again and to this day lives on. Since that day it took me until two years ago to give Seagate another try, bought one of the new 4TB drives and it has been in constant use since, I put enough faith in them to buy 3 more and RAID 5 them, at least if one goes I won't be loosing much, except the time to rebuild.

As for WD, I had a 640GB Black fail on me 4 years in to the warranty, ironically It was the only drive I had ever bought an extended warranty for, lucked out and they replaced it with a 1TB unit which had since been reliable, fingers crossed it last. Presently I have two 2TB Greens that are no longer usable, they work, just the read/write speed is none-existent at this point making them as good as paper weights, but for Green drives I had in a 24/7 use scenario I can't complain, ironically they were among the newer of my 2TB Greens...
 

Uncle Al

Posts: 8,223   +6,980
Interesting observations from all. I have a simple server in which I run Seagate drives. With the current batch of drives it has been running non-stop for just over 24 months without a failure. Over the years I have only lost one drive due to failure so perhaps I am just lucky or perhaps these drives have more problems with the start-stop nature that most users expose them to???
 

IAMTHESTIG

Posts: 1,868   +900
Yeah the recertified drives can be a problem. I've had mostly WD drives, but when an occasional one does fail they have been pretty good with the warranty. I had two "recertified" warranty replacement Raptor 36GB drives fail on me. I sent them an email asking for a brand new drive or an upgrade to the 74 GB or whatever size it was, they sent me a brand new 74 GB drive and it has been in my PC over five years now and still running strong. Sometimes you just have to be the squeaky wheel to get some good service. Shouldn't have to do that but at least they took care of me. Seagate flat out refused to "make it right" for me.

That being said, I've had good luck with Seagate Enterprise drives at work. They seem to last a long time. I don't think I've had one fail in warranty.
 

B5S46M

Posts: 44   +60
I had 2 750GB Seagate 7200.11 drives. They came with 5 year warranties. I spent more on the RMA shipping than it cost to buy a new drive. Some were replaced with 7200.12 units. All of them failed within 1 year. I eventually bought two 1TB WB black drives. After 3 years they're still perfect running 247. I'll never buy another Seagate product again. Ever.
 

yeeeeman

Posts: 427   +380
Had a WD, sold it and it was still working. Had a Seagate. Dead in 3 years. Had a Hitachi, still running like a champ. Bought a Samsung 840PRO 256GB. I'm never looking back at that piece of crap called HDD.
 
Only the lawyers get anything from class action suits - it will be something like a 9 million settlement - 6 million users each get a $1 coupon & the lawyers get 3 Million.

Hope the consumers get something out of it... I stopped buying Seagate consumer drives years ago after having so many failures. I've gotta say Backblaze has been pretty spot on with their findings for the same drives I have.