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Some iPhone X owners are having issues with overheating

By Cal Jeffrey · 9 replies
Jan 10, 2018
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  1. Apple has been quite busy juggling its PR image with the controversy over throttled iPhones. As if that was not enough, it is now being reported that its flagship iPhone X is having issues with overheating and excessive data consumption.

    As far back as November, websites like Tenorshare and TechoBezz have been offering advice to iPhone X owners on how to keep their devices from overheating. Their recommendations range from forcing a hard reset to disabling background app refreshes.

    Even if these home remedies alleviate overheating, there is no reason in users’ minds that a $1,000 phone should have to be home remedied at all. So they have begun flocking to Apple’s support forum to complain.

    Several applications and actions seem to be triggering the iPhone X to heat up. Waze, the native YouTube app and watching a video in Safari all seem to generate excessive heat. Rapid battery loss also accompanies the issue.

    One owner documented the issue in a video. It shows the camera's flash has been disabled due to excessive heat. Several comments on the video show numerous others having similar issues.

    Another iPhone X owner complained on Reddit that his iPhone got so hot that it was hard to hold and finally “failed.”

    “My wife’s iPhone X overheated last night and failed,” he wrote. “The phone is so hot I could barley hold it. I have tried to restart, and connect to iTunes. It will not register being connected, and is frozen on the notification screen.”

    After reaching a certain temperature, iPhones will shut down to prevent damage. I experienced this safety measure last summer when the sun heated up my iPhone 6s which I was using to navigate in my car.

    At least one user has reported putting his device in the freezer to cool it down.

    To make matters worse, other owners are saying the iPhone X is consuming copious amounts of data from their cellular provider. The phone (or more likely apps on the phone) seem to be using large quantities of mobile bandwidth even when the phone is connected to Wi-Fi.

    It is unclear if the overheating and data consumption problems are related. So far Apple has not officially responded to those complaining in the support forum nor has it acknowledged there is a problem. That does not mean engineers are not aware of the situation and may actually be in the process of trying to figure out what is wrong and how to fix it.

    If you have experienced overheating issues with your iPhone, you can try some of the home remedies until Apple gets a fix together. However, I do not recommend putting it in the freezer. Rapid cooling is likely to cause more problems than it will fix.

    Lead Image by 9to5Mac

    Permalink to story.

  2. noel24

    noel24 TS Evangelist Posts: 424   +310

    Oh, c'mon, You bought a $1K toy, for sure You got money to spend on a second one to use, while Your first one is cooling down, and definitely You got some money to spend on a bandwith...
    darkzelda likes this.
  3. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    Quote: "The phone (or more likely apps on the phone) seem to be using large quantities of mobile bandwidth even when the phone is connected to Wi-Fi."

    Most in my social circle have iphones. 99% of them do NOT have "wifi-assist" turned off. Apple SHOULD have it OFF by default, not on.
  4. QuantumPhysics

    QuantumPhysics TS Maniac Posts: 250   +166

    I have not had any overheating issues.
  5. GeforcerFX

    GeforcerFX TS Evangelist Posts: 819   +333

    This is why I hate (yes hate) modern flag ship phones, I hear about far to many design problems with a $700-1000 phone, all for the sake of stat padding. Do I need a 6" 4k display? No why the heck would I, 1080 at 6" already an insane PPI to me. Do I need that much computing power in my pocket? No I play basic games and browse the web on a phone, like what 99% of phone users do. I find the $200 phone market to be the best, you get great features, good performance, if it breaks it's 1/5 the cost of a flagship, but can all the same stuff.
    Theinsanegamer and darkzelda like this.
  6. cuerdc

    cuerdc TS Booster Posts: 165   +39

    Pointless comment but have the note 8 have the same issue when using waze as stops charging due to excessive heat although solved issue as was window blower heater causing to get a bit toasty.
  7. Uncle Al

    Uncle Al TS Evangelist Posts: 4,410   +2,870

    Hmmmmm ...... is that where Samsung got rid of all those old faulty batteries???
  8. gusticles41

    gusticles41 TS Guru Posts: 306   +332

    If a phone gets too hot to touch you power off, quarantine the thing, and take it to Apple in the morning. Durrrr.
  9. tonylukac

    tonylukac TS Evangelist Posts: 1,375   +71

    Secretly mining bitcoin.
  10. Chris L

    Chris L TS Rookie

    My iPhone X turns 100 (as in 100°F)

    Just awoke from a nap, obviously during which I was not using my phone. Picked it up and had to set it down, because it was too hot. I have a digital infrared thermometer that reads 97 on the front glass and 102 on the bottom left corner of the back.

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