Sorry i am posting this here.

By Drumsterr ยท 5 replies
Aug 10, 2007
  1. I read that the new thread link is locked, so i can't post anything for my computer problems. Hope this is good enough to be moved there.

    I've been having problems with my programs lately. Yahoo Messenger, Control panel - Add or remove programs, verizon online protection will not open. Neither will disk defragment.

    Wth is going on?

    These are the messages that show up when i try to open each program.

    Verizon Yahoo Messenger - Yahoo Messenger has encountered a problem and needs to close. We are sorry for the inconvenience. This has been going on for two days now.

    Add or remove programs - An exception occurred while trying to run C:\Windows\system 32\shell32.dll,Control_RunDLL C:\WINDOWS\system32\appwiz.cpl

    Verizon Online Protection - Dashboard Module has encountered a problem and needs to close. We are sorry for the inconvenience.

    I did a system restore, but it's still going on. If it's an adware, virus, or trojan, how can i remove it if i can't get into my virus protection program which is verizon protection??

    As far as i know, these are the only programs not functioning.

  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Can you run Windows from a cold boot in repair mode? If so, that will fix it enough for you to take a closer look
  3. Drumsterr

    Drumsterr TS Rookie Topic Starter

    To be honest, i have no idea what that is. After this incident, i ran windows in safeboot network, and every program worked fine. I went back to normal start-up, i still had the issue.

    what is cold boot?
  4. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    Could you tell us what your anti-virus package is?
    Also have you installed any new hardware or programs - or anything else that might have triggered this off?
  5. Drumsterr

    Drumsterr TS Rookie Topic Starter

    I wouldnt exactly know what triggered it off, but i thing somehow i fixed it. I noticed that since i made a shortcut to turn off the laptop, instead of going to start - shutdown, that had seemed to cause my problem. I restarted my laptop to make sure and sure enough everything seemed fine. But i will see whhen i turn it off and turn it on again.

    I run on verizon yahoo. they're my virus scanner.
  6. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Thanks for the update. Please keep us informed about this saga.
    Get a different virus and spyware scanner, for best results.
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