Sudden black screen crash with loud buzzing

By cherushton ยท 41 replies
Aug 2, 2017
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  1. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,816   +545

    You previously said that memtest ran for 3 hours without a problem - and - you seem to be saying that running Windows causes a crash every few minutes - effectively it is TOO BROKEN to make reliable copy of your files.

    I would suggest that your files are currently at risk and that, using another computer, you should create a solution: http://www.makeuseof.com/tag/how-to-back-up-data-on-your-computer-that-wont-boot/
     
  2. cherushton

    cherushton TS Rookie Topic Starter Posts: 22

    It is an interesting problem. As it has previously worked for hours at a time. Even just yesterday morning it worked for several hours running Windows and even the very game that was running when I experienced the very first black screen crash. But even before yesterday it was crashing in just minutes. Essentially the amount of time it lasts without crashing seems to be highly variable and we haven't been able to determine what exactly that variable is.

    Backing up data is always a good idea tho and I typically have most things already backed up. I haven't preformed a backup since the issue tho because I've been preoccupied just trying to fix it. Probably not very smart of me tho. But in any event I'll try backing everything up again now. I'm curious about booting with a different OS anyways to see what happens.
     
  3. cherushton

    cherushton TS Rookie Topic Starter Posts: 22

    I booted with linux mint in an attempt to back up my data. It booted just fine but none of my data was accessible. There were 2 drives listed that I assumed were mine but I couldn't access them because of an error. [​IMG]

    I assumed this was because it crashed and didn't close properly. So I rebooted into Windows and manually shut down the computer. After a few minutes I booted again into linux and am currently getting the exact same error. So none of my data is accessible. I guess.


    Edit:
    Well I tried to boot into Windows again just to idk try shutting down again? And it crashed before I could even sign in. So I guess it must be windows being wonky af.
     
    Last edited: Aug 11, 2017
  4. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,816   +545

    What is on "119GB" drive that you want to save? Can you add this drive to another working computer as just a storage drive and access it that way?
     
  5. cherushton

    cherushton TS Rookie Topic Starter Posts: 22

    Well that drive is probably my SSD where windows is. so I guess I could try mounting it on a different computer and removing stuff that way before resetting windows. but there really isn't anything on that drive that needs saving. Most everything is on my HDD which doesn't have windows on it. But you've led me to an interesting follow up question. Since I only need to reset windows, what if I simply disconnect the HDD entirely and then reset windows and afterwards plug the HDD back in, that will ensure that it won't get erased right? Does it work like that?
     
  6. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,816   +545

  7. cherushton

    cherushton TS Rookie Topic Starter Posts: 22

    What an absolute pain. This is so frustrating. I went through the trouble to get a clean usb with windows media on it and cleared my ssd entirely and reinstalled windows. Booted it all up and updated all the drivers and got everything solid. Then started updating all my settings again and getting essential downloads started. And boom. Black screen crash again. We've tried everything here haven't we? This is obnoxious.
     
  8. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,816   +545

    This is miserable.

    We need to narrow down - possibly a benchtop barebones rebuild - which is rather painful.

    Please list all the components which you have swapped with new or known good: mobo, psu, ? OR were disconnected from system which then still crashed: I.e., was WD HDD disconnected when last crash?

    When last crash occurred what was system actually doing? Were both drives attached? Can it run without crash on just the SSD? Can you download mfg utilities and test drives?
     
  9. cherushton

    cherushton TS Rookie Topic Starter Posts: 22

    Alright. So when I "tested" the gpu before I think I was just delusional and didn't want it to be the problem because they're so outrageous right now with all the mining going on. I ran memtestcl which I think is a gpu test? Or is it ram? I don't even know.
    But when I removed my gpu and tried to run straight from the mobo that was with my old mobo and so it didn't work. But that is because the old mobo was bad. Since I've gotten the new mobo I never tried removing the gpu again. So this morning I pulled the gpu out and am currently running the system with the dedicated graphics. I'm trying to get everything set up again after having to reinstall windows. It's been on for a few hours now and I haven't noticed any issues at all and it certainly hasn't crashed. So, while it may be a little early still to call it definitively (because it has lasted several hours without crashing before) it would appear, at this point, that it is indeed the gpu that was crashing the whole system.
    Is there anyway I can absolutely verify this? Just keep using the computer and if it doesn't crash anymore then I guess I've got to accept the inevitable?
    That leads me to another question, is it at all possible to get these things repaired? And would that be cheaper than buying a new card? Right now in order to get a new card that is at least equal in power to what I was using I'm looking at spending several hundred dollars. Any guesses on how long we'll have to wait for the market to settle down and prices to drop a bit?

    Again, I'm not going to call it "fixed" yet until I get at least a few more hours in without any issues. But then I'll be sure to be back and confirm that the gpu was the issue. Thanks again Cycloid Torus.
     
  10. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,816   +545

    In your shoes, I would get my system fully stable and I would create a Windows 10 current version repair disk. I would then run memtest86 in continuous mode overnight - just to convince my self that the RAM is good.

    Use and game as is for a bit and make sure you have identified the problem.

    I would examine the gpu under strong light and magnification (looking for bulging caps and little brown spots). I would check my warranty (some go as long as 3 years). If not under warranty, I might explore the card by removing the fan hood - and I might check for YouTube videos about renewing the thermal paste.
     
  11. cherushton

    cherushton TS Rookie Topic Starter Posts: 22

    I'm back.

    So I went through the RMA process with AlthonMicro and they shipped me back another gpu. Same as the one I had prior but with a different serial number. I popped it in and made sure all the drivers were solid and for a minute it seemed okay.

    On the second day of having it in (didn't use it much the first day) something strange happened while I was playing Civ V. Windows made a beep tone. It's the beep noise it makes when you plug in a new device. I was startled so I closed down civ entirely to see what had happened. Nothing was there though. No pop-up. No indication of anything that I could see. So I just walked away. Next time using the computer it was fine for about half an hour. But then it did it again. This time it made the beep noise, and the screen flashed black but only for an instant. I opened up the AMD settings to see what I could find and I realized that it was giving me an "eyefinity" option that I didn't recognize seeing before. Then the beep happened again and the screen flashed black and the mouse moved. The eyefinity option was gone. I opened up the display tab and noticed that it listed my monitor as "Display 2."
    Long story short. The computer constantly and incessantly beeps and flashes and seems to be detecting a non-existent display plugged into one of the displayports on the gpu. Even worse though it seems to be slipping in and out somehow, so every 30 seconds or so the display is gone, and then back, and then gone, and then back. And it just keeps happening over and over again to the point where the screen flashes very frequently. It even caused the AMD settings application to "not respond" and windows force closed it.
    I have contacted Sapphire again to let them know, but I figured in the mean time I'd see if I could find something out myself. I haven't been able to find a single instance of anyone experiencing the same issue (sloppy google skills may be the culprit) so I figured I'd come back here.

    If I should move this to an entirely new post on this forum I can do that, instead of necro-ing this one.

    Thanks.

    Edit: the eyefinity thing I mention is apparently an AMD option for when you are using multiple displays. Just to clarify.

    Edit 2: I also added a screenshot of the AMD settings showing TWO separate displays. The second one with the HDMI is my monitor that I've always used. The first one is the weird "ghost" display. I obviously have nothing, nor have I ever had anything, plugged in to the ports besides my monitor. As an aside, windows itself also recognizes that there are two displays, but it won't let me change or edit the "ghost" one. All of the options are grayed and locked. It won't let me access it at all.
     

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  12. MaikuTech

    MaikuTech TS Booster Posts: 224   +30

    It sounds like you have a bad amd/radeon driver, find out which version you have.
    Just a heads up but radeon/amd has had problems keeping the drivers stable enough for it to work.
    This is the reason why I stopped buying radeon graphic cards because of that main problem.
     
  13. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,816   +545

    Ghost display?!? Could be driver. Could be replacement card is not good.

    Remove display drivers with DDU download from Techspot. Install freshly downloaded WHQL driver from AMD.

    If still troubles, install another card (DDU and fresh drivers again).

    If no troubles, then warranty replacement card is bad.

    https://www.techspot.com/drivers/driver/file/information/17830/
     
  14. cherushton

    cherushton TS Rookie Topic Starter Posts: 22

    I used DDU and then installed AMD 16.7.2 which is apparently WHQL. The problems have not gone away. It continued to have a fit beeping and flashing back and forth like crazy until finally the AMD settings application crashed. After it crashed there doesn't seem to be any change to the system though. It has stopped beeping and flashing and seems to be running okay. Though I haven't really tried to do anything with it besides post this reply.
    I also heard back from Sapphire Tech and they said it sounds like a hardware issue. So I guess Althon Micro must have just replaced my broken gpu with a different but also broken gpu. At least it's broken in a different way. I guess..


    Edit: As soon as I opened up Ark it immediately went back to its weird beeping issue and didn't stop for some time after closing the game. Basically it's infuriatingly annoying to use. But it doesn't black screen like before.
     
    Last edited: Aug 28, 2017
  15. Crypted

    Crypted TS Rookie

    All of this sounds exactly like the problem I've been having with my comp. The screen going black randomly, and the audio playing for a second or two after before buzzing. I think it might have to do with the graphics card?

    When I was visiting family I brought my comp with me and used their much smaller TVs with lower resolutions. But the word thing is, even though it crashes regularly and randomly on my 1920-1080p resolution TV at my home, it didn't crash once at any resolutions lower.

    Maybe try lowering your monitors resolution? I would try it too but after the most recent crash, the comp won't output any video.
     
  16. cherushton

    cherushton TS Rookie Topic Starter Posts: 22

    I was able to determine somewhat definitively that it was indeed the graphics card causing the issue, Crypted. Once I removed it I no longer had the issue anymore, at any resolution. Fortunately my card was still under warranty as well so I was able to get a replacement. Unfortunately the replacement they sent me was also faulty.
    But I'm pretty sure the graphics card is at fault if you're experiencing the same black screen crashes like you said. I'd look into the warranty replacement maybe.
     
  17. Crypted

    Crypted TS Rookie

    Well that's good for you, I'm glad. Only problem with the warranty situation for me, is I bought my computer as is, the box it came in says it has a 2 year warranty, and I'm not sure if it means the individual parts or the computer as a whole. I can't find any of the papers it came with to find out. I can only hope I can get the cards replaced based on that warranty because the cards failed completely and no video shows up on the screen.

    I'm not nearly as tech savvy as anyone in this thread, and I don't have the money to buy the parts myself.
     

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