Someone told me his hard disk was full. His nephew had installed something that would make it larger and had muttered something confusing about slaves and jumpers. But the hard disk, it seemed, was "still full."
My first thought was that his nephew had installed an additional hard disk, and the guy got confused about drive letters. But it was worse. He had an 80 GB hard disk with 6 GB used, plus an additional 250 GB hard disk, which was completely empty.
I asked him why he thought his hard disk was full. He said, "But can't you see? There's no free space!" And, really, there was no free space -- not a single inch of free space -- on his desktop.
I gave him a higher screen resolution and put a handful of folders on his desktop. I told him I installed some "drawers" so he had more space. Now he's happy.
Tech Support: "All right...now double-click on the File Manager icon."
Customer: "That's why I hate this Windows -- because of the icons -- I'm a Protestant, and I don't believe in icons."
Tech Support: "Well, that's just an industry term sir. I don't believe it was meant to --"
Customer: "I don't care about any 'Industry Terms'. I don't believe in icons."
Tech Support: "Well...why don't you click on the 'little picture' of a file cabinet...is 'little picture' ok?"