Trojan horse Generic 32.EGL

By SRGlobal · 7 replies
Mar 13, 2013
  1. "";"Trojan horse Generic32.EGL, C:\Windows\Installer\afcb.msi" ;"Infected"
    "";"Trojan horse Generic32.EGL, C:\Windows\Installer\afcb.msi:\\hpactivecheck.msi:\\hpdobject.exe ";"Infected"

    Severity: High

    Can someone tell me what this means and what I should do. This is the only infected file that AVG security did not delete or move to vault.

    Thank you :)
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Hello, and welcome to TechSpot.

    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
    Please review the 4-Step instructions and post the logs back here for my review.

    Also, include this scan:

    Download AdwCleaner by Xplode onto your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • A logfile will automatically open after the scan has finished.
    • Please post the content of that logfile in your reply.
    • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.
  3. SRGlobal

    SRGlobal TS Rookie Topic Starter

    Thank you for your assistance.

    Here is the log from AdwCleaner:

    # AdwCleaner v2.114 - Logfile created 03/13/2013 at 14:43:06
    # Updated 05/03/2013 by Xplode
    # Operating system : Windows 7 Home Premium (64 bits)
    # User : S - S-PC
    # Boot Mode : Normal
    # Running from : C:\Users\S\Downloads\adwcleaner.exe
    # Option [Delete]

    ***** [Services] *****

    ***** [Files / Folders] *****

    Deleted on reboot : C:\Users\S\AppData\Local\Temp\boost_interprocess
    File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk

    ***** [Registry] *****

    Key Deleted : HKLM\SOFTWARE\Software

    ***** [Internet Browsers] *****

    -\\ Internet Explorer v8.0.7600.16385

    [OK] Registry is clean.

    -\\ Mozilla Firefox v19.0.2 (en-US)

    File : C:\Users\S\AppData\Roaming\Mozilla\Firefox\Profiles\hhcjnvyi.default\prefs.js

    [OK] File is clean.

    -\\ Google Chrome v25.0.1364.172

    File : C:\Users\S\AppData\Local\Google\Chrome\User Data\Default\Preferences

    [OK] File is clean.


    AdwCleaner[R1].txt - [1108 octets] - [13/03/2013 14:41:36]
    AdwCleaner[S1].txt - [306 octets] - [13/03/2013 14:42:39]
    AdwCleaner[S2].txt - [1110 octets] - [13/03/2013 14:43:06]

    ########## EOF - C:\AdwCleaner[S2].txt - [1170 octets] ##########
  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Did you skip over everything else, including "Please review the 4-Step instructions and post the logs back here for my review."?

    Go ahead with the four-step instructions, please.
  5. SRGlobal

    SRGlobal TS Rookie Topic Starter

    Yes, I did skip the 4step and skimmed right to the bottow. Ok here it is. Thx!

    Step 1:
    AVG Security software is the anti-virus that I have and it picked up the initial threat that lead to the post.

    Step 2:
    Malwarebytes Anti-Malware

    Database version: v2013.03.13.12

    Windows 7 x64 NTFS
    Internet Explorer 8.0.7600.16385
    SONYA :: SONYA-PC [administrator]

    3/13/2013 4:10:15 PM
    mbam-log-2013-03-13 (16-10-15).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 244168
    Time elapsed: 1 minute(s), 10 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)


    Step 3:
    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 8.0.7600.16385
    Run by S. at 16:24:25 on 2013-03-13
    Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.8191.5283 [GMT -5:00]
    AV: AVG Internet Security 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: AVG Internet Security 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
    FW: AVG Internet Security 2013 *Enabled* {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}
    ============== Running Processes ===============
    C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files (x86)\AVG\AVG2013\avgfws.exe
    C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
    C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files (x86)\Hewlett-Packard\HP Easy Backup\HPBtnSrv.exe
    C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
    c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
    C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\svchost.exe -k HPService
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
    C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\ModLEDKey.exe
    C:\Program Files (x86)\Google\Update\\GoogleCrashHandler.exe
    C:\Program Files (x86)\Google\Update\\GoogleCrashHandler64.exe
    C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
    C:\Program Files\Box Sync\BoxSyncHelper.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files (x86)\Audible\Bin\AudibleDownloadHelper.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
    C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
    C:\Program Files\Box Sync\BoxSync.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
    C:\Program Files (x86)\hp\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
    C:\Program Files (x86)\AVG\AVG2013\avgui.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\mswinext.exe
    C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe
    C:\Program Files (x86)\hp\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\CNYHKEY.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    c:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
    c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
    ============== Pseudo HJT Report ===============
    uStart Page = hxxp://
    uDefault_Page_URL = hxxp://
    mStart Page = hxxp://
    mDefault_Page_URL = hxxp://
    mWinlogon: Userinit = userinit.exe
    BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\hp\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: hpBHO Class: {ABD3B5E1-B268-407B-A150-2641DAB8D898} - C:\Program Files (x86)\Common Files\Homepage Protection\HomepageProtection.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll
    BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\hp\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: @C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll
    TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\hp\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\hp\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    uRun: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    mRun: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
    mRun: [BATINDICATOR] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
    mRun: [LaunchHPOSIAPP] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\LaunchApp.exe
    mRun: [HP Remote Solution] C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [UpdatePRCShortCut] "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover"
    mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [Bing Bar] "C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\mswinext.exe"
    mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"
    mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"
    mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\AUDIBL~1.LNK - C:\Program Files (x86)\Audible\Bin\AudibleDownloadHelper.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BOXSYN~1.LNK - C:\Program Files\Box Sync\BoxSync.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\hp\Digital Imaging\bin\hpqtra08.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\PICTUR~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\hp\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    TCP: NameServer =
    TCP: Interfaces\{44148428-F552-497B-99DD-4FE927CBE200} : DHCPNameServer =
    TCP: Interfaces\{68FBCACF-039C-4F31-8597-F74A20B23805} : DHCPNameServer =
    TCP: Interfaces\{68FBCACF-039C-4F31-8597-F74A20B23805}\47563747 : DHCPNameServer =
    SSODL: WebCheck - <orphaned>
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\25.0.1364.172\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    x64-mStart Page = hxxp://
    x64-mDefault_Page_URL = hxxp://
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-Run: [SmartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
    x64-Run: [BoxSyncHelper] "C:\Program Files\Box Sync\BoxSyncHelper.exe"
    x64-SSODL: WebCheck - <orphaned>
    ================= FIREFOX ===================
    FF - ProfilePath - C:\Users\S.\AppData\Roaming\Mozilla\Firefox\Profiles\hhcjnvyi.default\
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\3.0.40818.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll
    FF - ExtSQL: 2013-03-12 19:16; {635abd67-4fe9-1b23-4f01-e679fa7484c1}; C:\Users\S.\AppData\Roaming\Mozilla\Firefox\Profiles\hhcjnvyi.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
    FF - ExtSQL: 2013-03-12 19:26;; C:\Users\S.\AppData\Roaming\Mozilla\Firefox\Profiles\hhcjnvyi.default\extensions\
    FF - ExtSQL: 2013-03-12 21:31;; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
    FF - ExtSQL: 2013-03-12 21:31;; C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\Firefox
    FF - ExtSQL: 2013-03-12 21:31; {27182e60-b5f3-411c-b545-b44205977502}; C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\firefoxextension\SearchHelperExtension
    FF - ExtSQL: 2013-03-12 22:27; web2pdfextension@web2pdf.adobedotcom; C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Browser\WCFirefoxExtn
    FF - ExtSQL: !HIDDEN! 2013-03-12 21:31;; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
    ============= SERVICES / DRIVERS ===============
    R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2012-10-15 63328]
    R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2012-9-21 225120]
    R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2012-11-15 111968]
    R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2012-9-14 40800]
    R1 Avgfwfd;AVG network filter service;C:\Windows\System32\drivers\avgfwd6a.sys [2012-9-4 50296]
    R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2012-10-22 154464]
    R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2012-10-2 185696]
    R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2012-9-21 200032]
    R2 {55662437-DA8C-40c0-AADA-2C816A897A49};Power Control [2012/03/05 10:38:25];C:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl [2012-3-5 146928]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2009-5-15 203264]
    R2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2013\avgfws.exe [2012-12-10 1342024]
    R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-15 5814904]
    R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]
    R2 HPBtnSrv;HP Easy Backup Button Service;C:\Program Files (x86)\Hewlett-Packard\HP Easy Backup\HPBtnSrv.exe [2012-3-5 192512]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2009-7-13 233472]
    =============== Created Last 30 ================
    2013-03-13 21:04:34 25928 ----a-w- C:\Windows\SysWow64\drivers\mbam.sys
    2013-03-13 21:04:34 -------- d-----w- C:\Users\S.\AppData\Roaming\Malwarebytes
    2013-03-13 21:04:33 -------- d-----w- C:\ProgramData\Malwarebytes
    2013-03-13 20:43:30 -------- d-----w- C:\Users\S.\AppData\Roaming\HP Support Assistant
    2013-03-13 19:43:10 120 ----a-w- C:\Windows\DeleteOnReboot.bat
    2013-03-13 19:39:19 -------- d-----w- C:\Windows\Hewlett-Packard
    2013-03-13 11:52:47 -------- d-----w- C:\Users\S.\AppData\Roaming\calibre
    2013-03-13 11:52:25 -------- d-----w- C:\Program Files\Calibre2
    2013-03-13 11:35:58 -------- d-----w- C:\Users\S.\AppData\Roaming\Box Sync
    2013-03-13 11:35:56 -------- d-----w- C:\Users\S.\AppData\Roaming\Box Desktop
    2013-03-13 11:34:31 -------- d-----w- C:\Program Files\Box Sync
    2013-03-13 11:33:35 -------- d-----w- C:\Users\S.\AppData\Local\Box Sync
    2013-03-13 11:32:50 -------- d-----w- C:\Program Files (x86)\Audible
    2013-03-13 03:29:13 -------- d-----w- C:\ProgramData\
    2013-03-13 02:40:24 -------- d-----w- C:\ProgramData\WEBREG
    2013-03-13 02:37:09 -------- d-----w- C:\Users\S.\AppData\Local\HP
    2013-03-13 02:31:57 -------- d-----w- C:\Program Files (x86)\Microsoft
    2013-03-13 02:31:56 -------- d-----w- C:\Program Files (x86)\MSN Toolbar
    2013-03-13 02:31:35 -------- d-----w- C:\Program Files (x86)\Bing Bar Installer
    2013-03-13 02:31:06 -------- d-----w- C:\Users\S.\AppData\Roaming\HpUpdate
    2013-03-13 02:29:59 -------- d-----w- C:\Windows\SysWow64\spool
    2013-03-13 02:29:07 -------- d-----w- C:\Program Files (x86)\Common Files\HP
    2013-03-13 02:29:07 -------- d-----w- C:\Program Files (x86)\Common Files\Hewlett-Packard
    2013-03-13 02:27:58 253440 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\hpfpp02t.dll
    2013-03-13 02:27:51 138752 ----a-w- C:\Windows\System32\hpf3l02t.dll
    2013-03-13 02:16:58 906240 ----a-w- C:\Windows\System32\hpwwiax5.dll
    2013-03-13 02:16:58 644456 ----a-w- C:\Windows\System32\hpzids40.dll
    2013-03-13 02:16:58 553472 ----a-w- C:\Windows\System32\hppldcoi.dll
    2013-03-13 02:16:58 488960 ----a-w- C:\Windows\System32\hpovst11.dll
    2013-03-13 02:16:58 1422848 ----a-w- C:\Windows\System32\hpwtiop4.dll
    2013-03-13 02:09:32 -------- d-----w- C:\Users\S.\AppData\Local\Apple Computer
    2013-03-13 02:09:14 33240 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys
    2013-03-13 02:08:51 -------- d-----w- C:\Program Files\iPod
    2013-03-13 02:08:50 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
    2013-03-13 02:08:50 -------- d-----w- C:\Program Files\iTunes
    2013-03-13 02:08:50 -------- d-----w- C:\Program Files (x86)\iTunes
    2013-03-13 02:08:07 -------- d-----w- C:\Users\S.\AppData\Local\Apple
    2013-03-13 02:07:25 -------- d-----w- C:\Program Files\Bonjour
    2013-03-13 02:07:25 -------- d-----w- C:\Program Files (x86)\Bonjour
    2013-03-13 01:59:06 -------- d-----w- C:\Users\S.\My Scans
    2013-03-13 01:51:19 -------- d-----w- C:\Users\S.\AppData\Local\Google
    2013-03-13 01:39:17 -------- d-----w- C:\Users\S.\AppData\Local\Adobe_Systems_Incorporate
    2013-03-13 01:17:32 -------- d-----w- C:\Users\S.\AppData\Local\CyberLink
    2013-03-13 01:17:31 -------- d-----w- C:\Users\S.\AppData\Local\PowerCinema
    2013-03-13 01:01:22 -------- d-----w- C:\Users\S.\AppData\Local\Adobe
    2013-03-13 00:36:38 -------- d-----w- C:\Users\S.\AppData\Local\Macromedia
    2013-03-13 00:33:34 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-03-13 00:33:34 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2013-03-12 22:08:19 -------- d-----w- C:\Users\S.\AppData\Local\Apps
    2013-03-12 21:28:24 -------- d-----w- C:\Users\S.\AppData\Local\Diagnostics
    2013-03-12 19:44:31 -------- d-----w- C:\Users\S.\AppData\Local\Mozilla
    2013-03-12 19:38:00 -------- d-----w- C:\Users\S.\AppData\Roaming\AVG2013
    2013-03-12 19:05:08 -------- d-----w- C:\Users\S.\AppData\Roaming\TuneUp Software
    2013-03-12 19:04:47 -------- d--h--w- C:\$AVG
    2013-03-12 19:04:47 -------- d-----w- C:\ProgramData\AVG2013
    2013-03-12 19:04:07 -------- d-----w- C:\Program Files (x86)\AVG
    2013-03-12 18:58:31 -------- d--h--w- C:\ProgramData\Common Files
    2013-03-12 18:58:31 -------- d-----w- C:\Users\S.\AppData\Local\MFAData
    2013-03-12 18:58:31 -------- d-----w- C:\Users\S.\AppData\Local\Avg2013
    2013-03-12 18:58:31 -------- d-----w- C:\ProgramData\MFAData
    2013-03-12 18:41:45 9162192 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{BE939C86-4AAB-4E1D-9CD7-C76F3CDA3856}\mpengine.dll
    2013-03-12 18:41:45 273840 ------w- C:\Windows\System32\MpSigStub.exe
    2013-03-12 18:40:01 -------- d-----w- C:\Users\S.\AppData\Roaming\Python-Eggs
    2013-03-12 18:39:54 -------- d-----w- C:\Users\S.\AppData\Roaming\
    2013-03-12 18:38:58 -------- d-----w- C:\Program Files (x86)\
    2013-03-12 18:35:38 -------- d-----w- C:\Users\S.\AppData\Local\ATI
    2013-03-12 18:34:34 -------- d-----w- C:\Users\S.\AppData\Roaming\PictureMover
    2013-03-12 18:34:00 258048 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\hpfppw73.dll
    2013-03-12 18:33:44 -------- d-----w- C:\Users\S.\AppData\Local\Hewlett-Packard_Company
    2013-03-12 18:33:01 -------- d-----w- C:\Users\S.\AppData\Local\VirtualStore
    2013-03-12 18:32:58 139264 ----a-w- C:\Windows\System32\cabview.dll
    2013-03-12 18:32:58 132608 ----a-w- C:\Windows\SysWow64\cabview.dll
    2013-03-12 18:32:57 826368 ----a-w- C:\Windows\SysWow64\rdpcore.dll
    2013-03-12 18:32:57 23552 ----a-w- C:\Windows\System32\drivers\tdtcp.sys
    2013-03-12 18:32:57 204800 ----a-w- C:\Windows\System32\drivers\rdpwd.sys
    2013-03-12 18:32:57 1031680 ----a-w- C:\Windows\System32\rdpcore.dll
    2013-03-12 18:29:28 2622464 ----a-w- C:\Windows\System32\wucltux.dll
    2013-03-12 18:29:27 -------- d-----w- C:\Users\S.\AppData\Roaming\HP TCS
    2013-03-12 18:29:23 99840 ----a-w- C:\Windows\System32\wudriver.dll
    2013-03-12 18:29:07 -------- d-----w- C:\Users\S.\AppData\Local\Hewlett-Packard
    ==================== Find3M ====================
    2013-02-26 23:51:28 21208 ----a-w- C:\Windows\help\OEM\Scripts\PSGRedirector.exe
    2013-01-10 00:50:50 1251640 ----a-w- C:\Windows\help\OEM\Scripts\HPSAUpgrade.exe
    2013-01-04 21:30:12 32720 ----a-w- C:\Windows\help\OEM\Scripts\PWAlertEnable.exe
    2012-12-18 19:20:42 76752 ----a-w- C:\Windows\help\OEM\Scripts\HPSAPopupMessaging.dll
    ============= FINISH: 16:24:47.14 ===============
    DDS (Ver_2012-11-20.01)
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 3/12/2013 1:28:10 PM
    System Uptime: 3/13/2013 2:44:51 PM (2 hours ago)
    Motherboard: PEGATRON CORPORATION | | Eureka3
    Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz | CPU 1 | 2499/1333mhz
    ==== Disk Partitions =========================
    C: is FIXED (NTFS) - 919 GiB total, 694.578 GiB free.
    D: is FIXED (NTFS) - 12 GiB total, 2.197 GiB free.
    E: is CDROM ()
    F: is CDROM ()
    G: is Removable
    H: is Removable
    I: is Removable
    J: is Removable
    L: is FIXED (NTFS) - 1863 GiB total, 902.512 GiB free.
    M: is FIXED (FAT32) - 149 GiB total, 93.775 GiB free.
    ==== Disabled Device Manager Items =============
    Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
    Description: Officejet Pro 8500 A909g
    Manufacturer: HP
    Name: Officejet Pro 8500 A909g
    ==== System Restore Points ===================
    RP1: 3/12/2013 1:28:40 PM - Windows Update
    RP2: 3/12/2013 1:34:47 PM - Windows Update
    RP3: 3/12/2013 1:39:12 PM - Installed Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    RP4: 3/12/2013 1:54:14 PM - Scripted restore
    RP5: 3/12/2013 2:03:55 PM - Installed AVG 2013
    RP6: 3/12/2013 2:04:12 PM - Installed AVG 2013
    RP7: 3/12/2013 3:03:34 PM - Removed Activate Norton Online Backup
    RP8: 3/12/2013 8:28:21 PM - 03/12/2013
    RP9: 3/12/2013 9:08:09 PM - Installed iTunes
    RP10: 3/12/2013 10:20:53 PM - Installed Adobe Acrobat X Pro - English, Français, Deutsch.
    RP11: 3/12/2013 10:26:13 PM - Installed Adobe Acrobat X Pro - English, Français, Deutsch.
    RP12: 3/13/2013 6:34:02 AM - Installed Box Sync (64 bit)
    RP13: 3/13/2013 6:50:32 AM - Installed calibre 64bit
    RP14: 3/13/2013 6:56:04 AM - Installed calibre 64bit
    RP15: 3/13/2013 2:39:35 PM - Installed Network64
    RP16: 3/13/2013 3:46:48 PM - Windows Modules Installer
    RP17: 3/13/2013 3:47:34 PM - Windows Modules Installer
    ==== Installed Programs ======================
    64 Bit HP CIO Components Installer
    ActiveCheck component for HP Active Support Library
    Adobe Acrobat X Pro - English, Français, Deutsch
    Adobe Digital Editions 2.0
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader XI (11.0.02)
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ATI Catalyst Install Manager
    Audible Download Manager
    AVG 2013
    Bing Bar
    Bing Bar Platform
    Box Sync (64 bit)
    calibre 64bit
    Catalyst Control Center - Branding
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center HydraVision Full
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Compatibility Pack for the 2007 Office system
    CyberLink DVD Suite Deluxe
    DirectX for Managed Code Update (Summer 2004)
    Google Chrome
    Google Earth
    Google Update Helper
    Hardware Diagnostic Tools
    Homepage Protection
    HP Advisor
    HP Customer Experience Enhancements
    HP Customer Participation Program 14.0
    HP Document Manager 2.0
    HP Easy Backup
    HP Games
    HP Imaging Device Functions 14.0
    HP MediaSmart Demo
    HP MediaSmart DVD
    HP MediaSmart Movie Themes
    HP MediaSmart Music/Photo/Video
    HP MediaSmart SmartMenu
    HP Odometer
    HP Officejet Pro 8500 A909 Series
    HP Remote Solution
    HP Setup
    HP Smart Web Printing 4.60
    HP Solution Center 14.0
    HP Support Assistant
    HP Support Information
    HP Update
    HPAsset component for HP Active Support Library
    LightScribe System Software
    Microsoft Default Manager
    Microsoft Office Home and Student 60 day trial
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Works
    Mozilla Firefox 19.0.2 (x86 en-US)
    Mozilla Maintenance Service
    OCR Software by I.R.I.S. 14.0
    Realtek High Definition Audio Driver
    Shop for HP Supplies
    Visual Studio 2010 x64 Redistributables
    Windows Live ID Sign-in Assistant
    ==== Event Viewer Messages From Past Week ========
    3/13/2013 6:56:21 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
    3/13/2013 3:58:23 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {10DA4F3C-CC99-4190-BE4D-58330754E882} and APPID {7DDEFEA6-98EE-4F13-A25B-EC83D9BC5541} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    3/13/2013 2:47:01 PM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.
    3/13/2013 11:07:46 AM, Error: atikmdag [43034] - Unknown EDID version
    ==== End Of File ===========================
  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Okie dokie, let's do some more steps here:

    TDSSKiller Scan

    Please download and run TDSSKiller to your desktop as outlined below:

    Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    For Windows XP, double-click to start.
    For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.



    Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.



    Click the Start Scan button.



    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue



    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.



    A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.

    Sometimes these logs can be very large, in that case please attach it.


    Here's a summary of what to do if you would like to print it out:

    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

    ComboFix scan

    Please download ComboFix[​IMG] by sUBs
    From TechSpot

    Direct Link (alternative)

    Please save the file to your Desktop.

    Important information about ComboFix

    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on ComboFix.exe & follow the prompts.
    • When ComboFix finishes, it will produce a report for you.
    • Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")


    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
  7. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    How is this going, friend?
  8. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Hello, are you still with us? Please update us with the state of your situation, so we know how to continue from here.

    We'd still like to help. Topic marked inactive, until your return.

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