Trouble with IE "Cannot open the page"

[scooter125]

Having trouble with IE, and occasionally Firefox in that they simply can't find the websites (Yahoo, CNN, all common). No problems on my other PCs. Older PC running XP home. I'm currently running IE 8 Beta only because I thought that might help. No change. Thanks in advance.

 

[kimsland]

Please do all this

Uninstall Ad-Aware
Uninstall SuperAntiSpyware
Uninstall Spybot - Search & Destroy

Run the McAfee Removal Tool

Uninstall your AVG Antivirus
Then run the removal tool

Stop WinPatrol from starting with Windows, or uninstall it (preferred)

Stop RegistryBooster from starting with Windows, or uninstall it (preferred)

-----------

Restart

Install Avira free AntiVirus

Start up Malwarebytes again; Update it; then run a full scan (remove all found Malwares)
You need to run this multiple times, until all hidden Malwares are uncovered and removed

There you go

 

[scooter125]

Thanks for the very quick reply. I ran Malwarebytes again and it came up clean. However, I still get the "Internet Explorer Cannot Display the Page" when opening IE. Could this be something other than malware. I've attached the latest HJT log.

Also, a couple of questions:
Do you not recommended keeping ad-aware or spybot at all? What do I use for spyware? Will Avira catch spyware as well?

Thanks very much!

 

[kimsland]

Lets leave the Qs to the end (Mind you Avira and Malwarebytes are the best)

Please do another scan with HJT, and fix all of the following
Make sure your Internet browser is closed before selecting fix all

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - (no file)
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Sally's%20Spa/Images/stg_drm.ocx
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KXHCM10 Control) - http://cam1.aftonalps.com/kxhcm10.ocx
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Sally's%20Spa/Images/armhelper.ocx
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O23 - Service: FileZilla Server FTP server (FileZilla Server) - Unknown owner - C:\Program Files\xampp\FileZillaFTP\FileZillaServer.exe (file missing)
O24 - Desktop Component 0: (no name) - file:///C:/DOCUME~1/THEBOS~1/LOCALS~1/Temp/msohtml1/01/clip_image002.jpg

Restart and report back, on Internet etc

 

[scooter125]

Fixed as suggested, but still no joy with IE. Another log attached.

Thanks for your attention.

 

[kimsland]

How to use Reset Internet Explorer Settings (RIES

To use RIES in Internet Explorer 7, follow these steps:

1. Click the Tools menu, and then click Internet Options.
2. On the Advanced tab, click Reset.
3. In the Reset Internet Explorer Settings dialog box, click Reset.
4. When Internet Explorer 7 finishes restoring the default settings, click Close, and then click OK two times.
5. Close Internet Explorer 7. The changes take effect the next time that you open Internet Explorer 7.

Note for users who cannot start Internet Explorer 7 for some reason, use RIES from Internet Options in Control Panel.

 

[scooter125]

Seems to be working ok now. Thanks

I have one follow on question: I've found several parts of programs that I thought were deleted but some files remain. For example, World Of Warcraft was uninstalled, but I've found many files and even Macromedia Dreamweaver within those folders, which do not show up on Add Remove Programs. How can I safely delete all these? Can I just hit the delete button, or is there a utility that can find files previously associated with a program which is now uninstalled?

Thanks

 

[kimsland]

CCleaner has a registry fix button as well