Click on the blue link first. When the page comes up, select the section for your operating system.
How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system:
Windows Vista or Windows 7
Windows XP
Windows Server 2003
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Using End Task in the Task Manager can be risky.
Regarding the Firefox crashes, you are assuming that one of the "wisptis.exe" is the cause. A more likely cause may be an incompatible add-on. A better way to troubleshoot would be the following:
Start Firefox in Safe Mode by holding down the
shift key while starting Firefox.
This will restart Firefox in Safe Mode:
Check
Disable all add-ons> Make Changes> Restart Firefox in Normal Mode.
All your extensions, themes and plugins will be disabled (not uninstalled). Enable each one back into Firefox, checking the system performance between each.
If you crash after putting an add-on back, you will have the culprit> remove it.
To undo the change, you will need to enable each extension and plugin listed in the Add-ons Manager.
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If this fails to identify the cause of the crashes, be sure at least one crash is included recently and run the following:
Please download VEW and save it to your Desktop:
Setting up the program
Double-click
VEW.exe to run.
Select log to query, select
- Application
- System
Under Select type to list, select:
- Critical (Vista only)
- Error
Click the radio button for Number of events
- Type 20 in the 1 to 20 box
- Then click the Run button.
- Notepad will open with the output log.
Load the log
When you open Notepad, click on Format> Uncheck 'Word Wrap' before you paste the log in.
- In Notepad, click Edit> Select all
- Then press Edit > Copy
- Press Ctrl+V on your keyboard to paste the log to your next reply.
(Courtesy rev-Olie)
Please leave the log in our next reply.