Unable to complete 8 steps because...

By Dermo
Jan 29, 2010
  1. I'm running on windows xp

    Symptoms : computer running very slow, broken links, unable to display web page etc. etc.

    Discovered I have hacktool.rootkit.

    Ran Norton : found hacktool.rootkit but couldn't remove it.

    Unable to do system restore becaouse of infected file(s)

    Joined TechSpot.

    Tried to run 8 prelim steps

    Got to Step 4. scan discovered 7 items but could not complete scan, therefore no log. tried 6 times but it could not complete scan. just hung each time.

    Proceeded to step 5 ran scan it auto rebooted after 1m30s. (i assume it deleted some files). ran scan four more times computer auto rebooted after each scan which went further than previous scan i assumed this was normal

    on scan no 6 and following reboot, i got a blank screen. Windows did not load.
    Tried several times - no joy.

    would not reboot to safe mode file list stops halfway down the screen

    checked bios (boot order) and tried to reboot from xpwindows cd - no joy

    As windows won't load, I can't use computer. I'm sending this from my daughters laptop

    Will appreciate any words of wisdom


  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Try performing an XP repair. You will need an XP install disc...

    XP Repair
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