Uninstall McAfee - messages re dll

By crocko1 ยท 5 replies
Aug 30, 2004
  1. I have uninstalled McAfee VirusScan via the McAfee CD, via add/remove programs and by searching for related software/files etc. and deleting them.

    However, I now get two messages each time I run MS Outlook. The messages are:

    The add-in "C:\Program Files\McAfee\McAfee VirusScan\HawkEx.dll" could not be installed or loaded.

    The add-in "C:\Program Files\McAfee\McAfee VirusScan\scanemail.dll" could not be installed or loaded.

    How can I stop these messages appearing? I have tried "Detect and Repair" and I have tried searching for the message details but cannot find what generates it.

    I am running MS Office Professional 2000 on Windows XP Professional.
  2. ctino_s

    ctino_s TS Rookie

    When you launch Outlook and go to Tools > Options > Other tab > Advanced Options > Add-In Manager > deselect Hawk and restart Outlook.

    Worked for me ;c) Had a similar problem and found this http://forums.mcafeehelp.com/viewtopic.php?t=15459

  3. crocko1

    crocko1 TS Rookie Topic Starter

    Thanks a lot - it worked.
    Easy when you know how - isn't it:)
  4. norahs

    norahs TS Rookie

    I was having the same problem. This solved it thank you.
    Now I just have to figure out how to uninstall McAfee - this seems impossible.
  5. crocko1

    crocko1 TS Rookie Topic Starter

    McAfee uninstall

    You should be able to uninstall by loading the McAfee disk. It usually comes with an uninstall option.

    I did that but also tried the Control Panel/Add or Remove Programs option and tried just deleting related files from Windows Explorer.

    Having done all of those things I still had to call McAfee support because there were items left in the registry. There is quite a lot of help on the McAfee website so you could try that.

    Good luck.
  6. Estelle

    Estelle TS Rookie

    Thank You

    Thank you for your posting.

    I have been trying to figure out how to get rid of those two messages for two days now. I have even sought help with McAfee, but to no avail. I just wanted to say thank you for finally giving me the necessary information to remove them successfully.

    Thank you
    Estelle :wave:
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