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Uninstalled Soundmax drivers & now get an error message

By XxhvymtxX · 54 replies
Mar 5, 2005
  1. Lewiz

    Lewiz TS Rookie

    Further problems

    Hi, i have also had some problems due to accidently uninstalling soundmax control panel. After searching for months i have read through various forums and managed to re-install soundmax control panel from intels website.

    However i have encountered another error which states "No soundmax audio present", "You cannot use soundmax control panel".

    I know that the soundmax drivers i downloaded are correct because i got them from intels website and they are compatable with my D865PERL motherboard. PLEASE HELP!!!

    If its any help Everest states that my audio adapter is:
    Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]
  2. N3051M

    N3051M TS Evangelist Posts: 2,115

    goto device manager and uninstall your sound adapter. Reboot and when windows wants to find it, cancel it and install the one you downloaded from intel. Otherwise, you can try doing it in Safe Mode..
  3. Lewiz

    Lewiz TS Rookie

    Thanks for the advice but for some reason, when i go into the device manager nothing shows. Ive clicked on various things like show hidden devices but still nothing shows. Im running Windows XP home edition if its any help.
  4. N3051M

    N3051M TS Evangelist Posts: 2,115

    oo.. thats quite worrying.. have you tried to do this via safe mode or normal? Do you have admin priveliges as well?

    There is another thread about a person having problems with their device manager but i cant recall that link right now.. you may have to search for it..
  5. Lewiz

    Lewiz TS Rookie

    Ive had a look and found some soloutions for my problems with the device manager but none worked. I have full admin priveliges. However the device manager does work in safe mode.
  6. N3051M

    N3051M TS Evangelist Posts: 2,115

    so did you manage to reinstall the sound drivers while you were in safe mode?
  7. latinlivi03

    latinlivi03 TS Rookie

    SoundMAX Trouble

    "Go to start my computer right click on it and hit propertie. Go to hardware tab and hit device manager. Open sound video and game controllers. Double click on your sound adapter ..."
    Ok, I did all of the things you said up until "double click on the sound adapter". I dont have a sound adapter in the sound video and game controllers file. When I opened up that file, I did see SoundMAX Integrated Digital Audio in there with a small exclamation point with a yellow triangle around it. I went to that and clicked update driver but it told me I wasnt able to do that, so I clicked rollback driver and it told me I didnt have anything to roll back on. Now, SoundMAX Integrated Digital Audio is gone completely and still wont let me install it. What should I do now?

    -By the way, my computer is a Dell and has Windows XP...
  8. N3051M

    N3051M TS Evangelist Posts: 2,115

    See if you can download the drivers missing from Dell's website.. and install them in safe mode. See how that goes :)
  9. latinlivi03

    latinlivi03 TS Rookie

    Thank You So Much!

    OMG, I was so worried for a while. Thanks so much for the help. Such a simple solution. Figures I wouldnt think of it...
  10. N3051M

    N3051M TS Evangelist Posts: 2,115

    Dont worry, its the simple stuff that even gets the best of us :)
  11. Lewiz

    Lewiz TS Rookie

    Unfortunately i have still not managed to find a solution. After installing the correct drivers from intel i still get an error message stating "No soundmax audio present", "You cannot use soundmax control panel". Please can you tell me how to uninstall the sound adapter in device manager? If it will help
  12. luvhuffer

    luvhuffer TechSpot Paladin Posts: 443

    OK Which Sound Max drivers did you install? Were they the AUD_ALL32_5.12.1.5240_PV2.EXE Ver:
    Date:4/13/2005? And do you see any sound drivers listed in add/remove programs? From Intels web site;

    Removal of Analog Devices SoundMAX Audio Driver

    1. From the task bar, click on Start -> Settings -> Control Panel,
    or for Windows XP click on Start -> My Computer -> System Tasks.

    2. Double-click on the Add/Remove programs icon.

    3. Double-click on SoundMAX Install.

    4. If the installation media is present, a dialog will appear.
    Select Remove and press Next.

    5. Reboot the system to fully uninstall the drivers.

    Installation or Update of Analog Devices SoundMAX 4.0

    1. From the task bar, click on Start -> Run.

    2. In the Run dialog box, type X:\path\setup, where X:\path is the
    full path to the root of the installation media.

    3. When upgrading or reinstalling, a dialog will appear. Select
    Reinstall and press Next.

    4. Click on the OK button or press the ENTER key.

    5. Click on the Next and OK prompts as they appear.
    "Hardware Installation" dialog box may appear in the case of
    unsigned driver releases when the valid driver security catalog
    file is not included in the install set. The dialog box is warning
    that SoundMAX software has not passed Windows Logo testing.
    Press "Continue Anyway" to install unsigned driver.

    6. Reboot the system to complete the installation.

    That's what Intel says. If it was me I'd first uninstall the program then before rebooting, go to the device manager and click on Sound Video Game Controllers. Double click on SoundMax AC97 audio and go to the driver tab. Click the uninstall button. Say yes to any are you sure? messages. Then reboot and follow the instructions above, or else just click on the executable icon and let them install automatically If it doesn't say SoundMAX AC97 audio in device manager, what does it say?
  13. tkittie2016112

    tkittie2016112 TS Rookie

  14. johanlieber

    johanlieber TS Rookie

    the most simple way to fix that problem

    ok, here we go.

    Start > all programs > accessories > system tools > system restore

    chose the day before all that happened.

    the good thing about this is that it doesn't matter what laptop model you're using, you can do it with anything.

    that's it. this worked for me twice, once when i removed REALTEK a while ago, and now it was SOUNDMAX. TRY IT..
  15. JackTee

    JackTee TS Rookie

    I had the same problem but I fixed it :D heres how and its soo EASY


    Right I was up till like 4 in the morning trying to fix it ,i followed loads of thread instuctions , even ones on this website , but like an hour ago i fixed it my own way :D (seriously if i hadn't of i would of kiled someone ,i was so frustrated i felt like crying) but i didnt ... Heres how I did it

    I went on this website (copy and paste into your server) :


    It says Choose by Service Tag ...
    I didnt know what this was so I clicked How do I find my service tag?
    ... I followed their quick insturctions on how to find it,then I entered the details and clicked GO.

    SUMMARY SO FAR: Go on website and enter service tag. Click go.

    Then there's a list and I filled that in according to my particular computer... (example below)

    Operating System : Windows XP
    Driver Language: English
    Category: Audio
    Importance: All

    then a couple of downloads should load on the page ...

    ( Analog Devices - Driver
    Applies to:
    ADI 198x Integrated Audio ) is what appeared for me at the top of the column ... I clicked download Now

    I followed the soundmax download expecting at the end for it to say DIDNT WORK.REBOOT SYSTEM NOW ,or whatever it was saying , but it didnt , i lcicked next etc ,restarted computer and it worked :D
    and problem solved
    I'm over the moon

    follow it and you shouldnt have problems
  16. sebtting

    sebtting TS Rookie

    regarding soundmax problem

    Dear Lufhuver:

    I have the same problem as the person above, I have followed your instructions till I reached click "have disk" then i don´t know what file to open, I have a P5LD2 SE motherboard, with an intel 945 chipset support CD Rev. 213.08, my os is windows xp version 2002 sp 1, I installed soundmax driver from the disk and I get the icon with a red ring above saying "No soundmax audio present, you cannot use soundmax control panel" I have no sound at all, wonder if you could help. thanks
  17. luvhuffer

    luvhuffer TechSpot Paladin Posts: 443

    It sounds like you are trying to install the control panel without the sound drivers installed. Go to add remove programs and uninstall any sound max programs you see. Reboot. Go here. Go to audio and expand the tree. Scroll down to THE 2ND Windows XP (it's the 12th one down) and download the SoundMax AD1986A Audio Driver V5.10.01.4160 for Windows 2000/XP/2003. zip file. Unzip the file and click on set up. The driver should install automatically. I'm not sure if the control panel will install or if you need to click on the Asus setup to get the peripherals installed. I also don't know why it's 5 times larger than the first update. Sounds like they were having some issues. With the executable file you don't need to concern yourself with the manual driver installation steps you quoted everything should set up automatically.

    Edit:You should probably upgrade to SP3 when it comes out if you are still running SP1
  18. sebtting

    sebtting TS Rookie

    Hello Again:

    I followed your instructions, removed soundmax program, download the driver "Audio_32bit_V510014160" from the page as you told me, when I opened the folder, I clicked on asus setup logo, message came up: "does not support this operating system: WNT_5.1P", then I tried folder 2003 setup, installed ok but still did not work (red ring on top of soundmax icon), after I tried the other folder that came with it, 2K_XP, did the same as the 2003 one, did not work. I will keep on trying but if you could send me further suggestions I will appreciate. thanks for your time trying to help me, regards.
  19. luvhuffer

    luvhuffer TechSpot Paladin Posts: 443

    That's not right. It should work. That's the set up for that board. So here's what I want you to do. Do the exact same thing. Uninstall any sound max programs, and delete the package you downloaded. Then go back to the ASUS site and this time download the 6th file down also for XP and also for your board. The only thing I can think of is your board might be an earlier revision thats not compatable with the newer file. The one you want to try this time is V5.10.1.4150.

    BUT before you do any of this, go into your BIOS. On the main screen highlight Advanced settings and hit enter. On the Advanced settings window highlight Onboard Devices Configuration and hit enter. In the Onboard Devices Configuration window, the top entry should be HD Audio Controller. Make sure that is set to ENABLED. If it says enabled then just hit ctrl-alt-delete and let it reboot. If it's disabled and you have to change it to enabled, then when you're done hit F10 It will ask if you want to save changes. Say yes (y) and hit enter.

    It will then reboot and you can go ahead and try to install the V5.10.1.4160 drivers from yesterday if the audio controller was disabled. If it was enabled then delete that folder and go ahead and download and try the older driver package.

    Edit: Post back if you need help with the BIOS stuff or anything else.
  20. sebtting

    sebtting TS Rookie

    Thanks a lot. !

    Dear Luvhuffer:

    Firts of all I like to thank you for your time and for all the help and fast response to my emails. I got the sound max working perfectly today, there was a problem with the windows xp, that was not updated for this system, it updated itself to sp2 and the sound max work straight away.

    Tech Spot has been the best help I ever had throught internet forums, thanks to you, if I have any further problem, I hope you can help me again.

    best regards.


  21. luvhuffer

    luvhuffer TechSpot Paladin Posts: 443

    Glad to hear it! (No pun intended)...
  22. Zeh-Kitty

    Zeh-Kitty TS Rookie

  23. N3051M

    N3051M TS Evangelist Posts: 2,115

    the onboard graphics chip can be made from many different manufacturers.. and second its totaly different function to a onboard sound chip... which is what this thread is for...

    any sort of graphics adaptor should be under the catagory "display adaptor" in device manager...

    open a new thread if you still have some problems
  24. cudmore

    cudmore TS Rookie

    I've tried to follow along but have had no luck. I've recently done the same thing, accidentaly uninstalled my SoundMax from my computer (not sure which model of Soundmax I removed).

    My computer is a Mobile AMD Athlon XP-M computer. Have no sound what so ever on my computer now and looking to get things back to how they were. Any help would be greatly appreciated, thank you. Running Windows XP
  25. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Hi cudmore and welcome to TechSpot! :wave:

    To get help with your problem, you should create a new thread in the forum describing the problem. This avoids confusion when it's not clear which answer goes to which problem plus it will hi-light your own problem on the boards.

    Am sure you'll get help (just remember is Sunday today so help is a bit slower today as many not log in)
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