USB3 not recognised

By Rob Matthews
Apr 25, 2015
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  1. I have 2x USB3 ports on the front of my Pc. When I plug my galaxy S5 in there is a pop-up saying it can perform faster if I plugged it into a USB3 port.

    The drivers are up to date and I know the S5 is USB3

    any ideas?


  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    The front 2 USB ports may not actually be USB3. Are the plastic inserts black or blue? You might find USB3 ports on the back of the PC
  3. Rob Matthews

    Rob Matthews TS Rookie Topic Starter

    I have usb3 on front and back - all blue ports, as well as other usb2 ports.

    I think I found the issue - I am on EE and only Vodafone shipped the phones with usb3 cables (2 connectors on phone end rather than one)

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