Inactive Very slow PC

shannianni

Posts: 8   +0
hi my daughters pc is so slow in the task manager it says 3 iexplore.exe and 3 CLI.exe are running and the top iexplore one is at 173,000k

please can you help
 
HI I HAVE STARTED THE SCANS HERE IS THE FIRST


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8318

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

05/12/2011 21:07:14
mbam-log-2011-12-05 (21-07-14).txt

Scan type: Quick scan
Objects scanned: 193543
Time elapsed: 20 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
 
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-05 22:31:51
Windows 5.1.2600 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP4T0L0-16 WDC_WD800BB-22JHC0 rev.05.01C05
Running: lc2ew7je.exe; Driver: C:\DOCUME~1\IANSWE~1\LOCALS~1\Temp\axedypoc.sys


---- System - GMER 1.0.15 ----

SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwOpenProcess [0xEF7FB670]
SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateProcess [0xEF7FB720]
SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateThread [0xEF7FB7C0]
SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwWriteVirtualMemory [0xEF7FB860]

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!UnhookWindowsHookEx 7E41F21E 5 Bytes JMP 3E25467C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!CallNextHookEx 7E41F85B 5 Bytes JMP 3E2DD0ED C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!CreateWindowExW 7E41FC25 5 Bytes JMP 3E2EDB1C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!DialogBoxParamW 7E42555F 5 Bytes JMP 3E2154C5 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!SetWindowsHookExW 7E42DDB5 5 Bytes JMP 3E2E9AC9 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!DialogBoxIndirectParamW 7E432032 5 Bytes JMP 3E3E480F C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!MessageBoxIndirectA 7E43A04A 5 Bytes JMP 3E3E4741 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!DialogBoxParamA 7E43B10C 5 Bytes JMP 3E3E47AC C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!MessageBoxExW 7E4505D8 5 Bytes JMP 3E3E4612 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!MessageBoxExA 7E4505FC 5 Bytes JMP 3E3E4674 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!DialogBoxIndirectParamA 7E456B50 5 Bytes JMP 3E3E4872 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] USER32.dll!MessageBoxIndirectW 7E4662AB 5 Bytes JMP 3E3E46D6 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] ole32.dll!CoCreateInstance 774FFAC3 5 Bytes JMP 3E2EDB78 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3088] ole32.dll!OleLoadFromStream 7752A257 5 Bytes JMP 3E3E4B77 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3416] USER32.dll!CreateWindowExW 7E41FC25 5 Bytes JMP 3E2EDB1C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3416] USER32.dll!DialogBoxParamW 7E42555F 5 Bytes JMP 3E2154C5 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3416] USER32.dll!DialogBoxIndirectParamW 7E432032 5 Bytes JMP 3E3E480F C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3416] USER32.dll!MessageBoxIndirectA 7E43A04A 5 Bytes JMP 3E3E4741 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3416] USER32.dll!DialogBoxParamA 7E43B10C 5 Bytes JMP 3E3E47AC C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3416] USER32.dll!MessageBoxExW 7E4505D8 5 Bytes JMP 3E3E4612 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3416] USER32.dll!MessageBoxExA 7E4505FC 5 Bytes JMP 3E3E4674 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3416] USER32.dll!DialogBoxIndirectParamA 7E456B50 5 Bytes JMP 3E3E4872 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3416] USER32.dll!MessageBoxIndirectW 7E4662AB 5 Bytes JMP 3E3E46D6 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Program Files\Internet Explorer\iexplore.exe[3088] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryExW] [451F1ACB] C:\Program Files\Internet Explorer\xpshims.dll (Internet Explorer Compatibility Shims for XP/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs AVGIDSFilter.sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat AVGIDSFilter.sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )

---- EOF - GMER 1.0.15 ----
 
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Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:
  • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
  • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
  • Please refrain from running tools or applying updates other than those I suggest.
  • Never run more than one scan at a time.
  • Keep updating me regarding your computer behavior, good, or bad.
  • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
  • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
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Hi Many thnaks for your quick reply,

i have tried to download DDS, but it tries to save it as dds.scr, i cannot open it what needs to be installed so i can click on it.
 
hi sorry for the delay i have the last logs here goes


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_24
Run by Ian Sweeney at 19:38:46 on 2011-12-06
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgfws9.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\AVG\AVG9\avgui.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Ian Sweeney\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uSearch Page = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 10\SnagitBHO.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {F3FEE66E-E034-436a-86E4-9690573BEE8A} - No File
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
TB: Snagit: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\program files\techsmith\snagit 10\SnagitIEAddin.dll
TB: {F3FEE66E-E034-436a-86E4-9690573BEE8A} - No File
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [<NO NAME>]
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSCONFIG.EXE /auto
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1278351191312
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1282759267203
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\ian sweeney\application data\mozilla\firefox\profiles\v8q6eil7.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Ask.com Search
FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4cc6a8c7&v=7.005.030.004&i=26&tp=ab&iy=&ychte=uk&lng=en-GB&q=
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg9\Firefox
FF - Ext: AVG Security Toolbar em:version=7.005.030.004 em:displayname=AVG Security Toolbar em:iconURL=chrome://tavgp/skin/logo.ico em:creator=AVG Technologies em:description=AVG Security Toolbar em:homepageURL=http://www.avg.com >: avg@igeared - c:\program files\avg\avg9\toolbar\firefox\avg@igeared
.
============= SERVICES / DRIVERS ===============
.
R? Application Updater;Application Updater
R? Avgfwfd;AVG network filter service
R? AVGIDSAgent;AVG9IDSAgent
R? cpuz132;cpuz132
R? cpuz134;cpuz134
R? esgiguard;esgiguard
R? gupdate;Google Update Service (gupdate)
R? gupdatem;Google Update Service (gupdatem)
R? MBAMProtector;MBAMProtector
R? MBAMService;MBAMService
R? PuranDefrag;PuranDefrag
R? RkHit;RkHit
R? SKLProService;Run software as Windows service
R? SynasUSB;SynasUSB
S? AVG Security Toolbar Service;AVG Security Toolbar Service
S? avg9emc;AVG E-mail Scanner
S? avg9wd;AVG WatchDog
S? Avgfwdx;Avgfwdx
S? avgfws9;AVG Firewall
S? AVGIDSDriverxpx;AVG9IDSDriver
S? AVGIDSErHrxpx;AVG9IDSErHr
S? AVGIDSFilterxpx;AVG9IDSFilter
S? AVGIDSShimxpx;AVG9IDSShim
S? AvgLdx86;AVG AVI Loader Driver x86
S? AvgMfx86;AVG On-access Scanner Minifilter Driver x86
S? AvgRkx86;avgrkx86.sys
S? AvgTdiX;AVG Network Redirector
S? enport;enport
.
=============== Created Last 30 ================
.
2011-12-05 17:38:13 -------- d-sh--w- C:\found.006
2011-11-27 13:00:20 98816 ----a-w- c:\windows\sed.exe
2011-11-27 13:00:20 518144 ----a-w- c:\windows\SWREG.exe
2011-11-27 13:00:20 256000 ----a-w- c:\windows\PEV.exe
2011-11-27 12:53:37 388608 ----a-w- c:\windows\system32\CF402.exe
2011-11-27 09:03:17 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-11-27 09:03:17 -------- d-----w- c:\documents and settings\all users\application data\Spybot - Search & Destroy
2011-11-26 14:12:58 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-11-26 14:12:58 -------- d-----w- c:\windows\system32\wbem\Repository
2011-11-26 14:05:43 -------- d-----w- c:\program files\GetData
2011-11-26 14:05:41 -------- d-----w- c:\program files\YouTube Downloader
2011-11-26 14:05:40 -------- d-----w- c:\documents and settings\all users\application data\YouTube Downloader
2011-11-26 14:05:39 -------- d-----w- c:\program files\YouTube Downloader Toolbar
2011-11-26 14:05:39 -------- d-----w- c:\program files\common files\Spigot
2011-11-26 14:05:38 -------- d-----w- c:\documents and settings\ian sweeney\application data\YouTube Downloader
2011-11-26 14:05:38 -------- d-----w- c:\documents and settings\ian sweeney\application data\Search Settings
2011-11-26 12:49:26 -------- d-----w- c:\program files\common files\Java(3)
2011-11-21 15:45:17 -------- d-----w- c:\documents and settings\ian sweeney\application data\Vodafone
2011-11-21 15:40:07 -------- d-----w- c:\documents and settings\all users\application data\Vodafone
2011-11-16 20:30:03 -------- d-----w- c:\documents and settings\all users\application data\STOPzilla!
2011-11-16 18:59:49 -------- d-----w- c:\program files\common files\Java(2)
2011-11-13 15:06:45 -------- d-----w- C:\found.005
2011-11-13 12:38:08 -------- d-----w- c:\documents and settings\all users\application data\Celemony Software GmbH
2011-11-10 19:46:17 -------- d-----w- c:\documents and settings\all users\application data\kprologs
2011-11-09 21:12:24 50688 ----a-w- c:\windows\system32\wbhelp2.dll
2011-11-09 21:12:23 28160 ----a-w- c:\windows\system32\anim.dll
.
==================== Find3M ====================
.
2011-09-15 14:46:36 92160 ----a-w- c:\windows\system32\enhkey.dll
2011-09-15 14:46:36 8192 ----a-w- c:\windows\system32\gsimrxnp.dll
2011-09-15 14:46:36 4992 ----a-w- c:\windows\system32\drivers\enport.sys
2011-09-15 14:46:36 49024 ----a-w- c:\windows\inf\gsiata.sys
2011-09-15 14:46:36 293888 ----a-w- c:\windows\system32\drivers\gsimrx.sys
2011-09-08 18:21:57 47360 ----a-w- c:\documents and settings\ian sweeney\application data\pcouffin.sys
2011-09-08 17:11:42 47360 ----a-w- c:\windows\system32\drivers\pcouffin.sys
.
============= FINISH: 19:41:10.68 ===============
 
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UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
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DDS (Ver_2011-08-26.01)
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Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 17/11/2009 13:33:36
System Uptime: 06/12/2011 15:39:11 (4 hours ago)
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Motherboard: DIXONSXP | | RC4107MA-RS2H
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz | Socket 775 | 3199/200mhz
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz | Socket 775 | 3199/200mhz
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==== Disk Partitions =========================
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C: is FIXED (NTFS) - 75 GiB total, 13.445 GiB free.
D: is Removable
E: is Removable
F: is Removable
G: is Removable
H: is CDROM ()
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==== Disabled Device Manager Items =============
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==== System Restore Points ===================
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RP660: 01/12/2011 15:02:33 - System Checkpoint
RP661: 02/12/2011 18:47:20 - System Checkpoint
RP662: 04/12/2011 14:06:21 - System Checkpoint
RP663: 06/12/2011 17:05:53 - System Checkpoint
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==== Installed Programs ======================
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µTorrent
4Videosoft Video Converter Ultimate
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.6
Adobe Shockwave Player 11.5
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
ATI Catalyst Control Center
ATI Catalyst Install Manager
ATI Display Driver
AVG 9.0
AVG PC Tuneup 2011
Cole2k Media - Codec Pack (Advanced) 7.9.0
DivX Converter
Driver Genius Professional Edition
Google Toolbar for Firefox
Google Update Helper
Hotfix for Windows XP (KB915865)
InterActual Player
iTunes
Java Auto Updater
Java(TM) 6 Update 24
K-Lite Codec Pack 6.1.0 (Basic)
Malwarebytes' Anti-Malware version 1.51.2.1300
Melodyne 3.1
Melodyne 3.2
Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft IntelliPoint 7.1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft SQL Server Desktop Engine (SONY_MEDIAMGR)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ Run Time Lib Setup
Mixed In Key 4
Mixed In Key 5.0
Mozilla Firefox (3.6.18)
MSXML 6.0 Parser (KB933579)
Nero Reloaded PlugIn Pack 2.0.4 by GEAR
Nero Suite
OJOsoft Total Video Converter
Platinum Notes 2.0
Puran Defrag Free Edition 7.0
QuickPar 0.9
QuickTime
Realtek AC'97 Audio
REALTEK Gigabit and Fast Ethernet NIC Driver
Recover My Files
Security Update for Windows Internet Explorer 8 (KB982381)
Snagit 10
Sony ACID Pro 5.0
Sony Sound Forge 8.0
SopCast 3.2.9
Spybot - Search & Destroy
Syncrosoft's License Control
TeamViewer 6
VC80CRTRedist - 8.0.50727.6195
Virtual DJ - Atomix Productions
VoiceOver Kit
Waves API Collection
Waves Diamond Bundle v5.0
Waves Diamond Bundle v5.2
Waves GTR 3
Waves IRx v5.2
Waves L3 v5.2
Waves Mercury Bundle
Waves Q-Clone v5.2
Waves Restoration 3.6
Waves SSL Collection v1.2
Waves Vocal Bundle v1.1
Waves Znoise v1.0
WebFldrs XP
Winamp
Winamp Detector Plug-in
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 2
Windows98 SE driver
WinRAR archiver
XML Paper Specification Shared Components Pack 1.0
XviD & MP3 Codec Pack (remove only)
XviD MPEG-4 Video Codec
YouTube Downloader 3.4
YouTube Downloader Toolbar v4.7
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==== Event Viewer Messages From Past Week ========
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06/12/2011 15:52:55, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
06/12/2011 15:52:45, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.
06/12/2011 15:50:32, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the AVG9IDSAgent service to connect.
06/12/2011 15:50:32, error: Service Control Manager [7000] - The AVG9IDSAgent service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
05/12/2011 22:10:32, error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort4.
05/12/2011 21:17:30, error: atapi [9] - The device, \Device\Ide\IdePort4, did not respond within the timeout period.
05/12/2011 15:39:03, error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
01/12/2011 12:13:33, error: Service Control Manager [7000] - The Run software as Windows service service failed to start due to the following error: The system cannot find the file specified.
01/12/2011 09:29:07, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
01/12/2011 09:26:08, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the WMI Performance Adapter service to connect.
01/12/2011 09:26:08, error: Service Control Manager [7000] - The WMI Performance Adapter service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
01/12/2011 09:25:27, error: Service Control Manager [7022] - The AVG9IDSAgent service hung on starting.
01/12/2011 09:25:27, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the AVG Security Toolbar Service service to connect.
01/12/2011 09:25:27, error: Service Control Manager [7000] - The AVG Security Toolbar Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
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==== End Of File ===========================
 
Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan:


On completion of the scan click "Save log", save it to your desktop and post in your next reply:


NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

======================================================

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  1. Please, never rename Combofix unless instructed.
  2. Close any open browsers.
  3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    NOTE1. If Combofix asks you to install Recovery Console, please allow it.
    NOTE 2. If Combofix asks you to update the program, always do so.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  4. Double click on combofix.exe & follow the prompts.
  5. When finished, it will produce a report for you.
  6. Please post the "C:\ComboFix.txt"
**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG users: ComboFix will not run until AVG is uninstalled as a protective measure against the anti-virus. This is because AVG "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first.
Use AppRemover to uninstall it: https://www.techspot.com/downloads/5514-appremover.html
We can reinstall it when we're done with CF.
**Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.



Make sure, you re-enable your security programs, when you're done with Combofix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTE.
If, for some reason, Combofix refuses to run, try one of the following:

1. Run Combofix from Safe Mode (How to...)

2. Delete Combofix file, download fresh one, but rename combofix.exe to yourname.exe BEFORE saving it to your desktop.
Do NOT run it yet.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

Rkill.com
Rkill.scr
Rkill.exe

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

If normal mode still doesn't work, run BOTH tools from safe mode.

In case #2, please post BOTH logs, rKill and Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
 
Hi Many Thanks for your time so far, could I put this on hold for the time being as my pc shut down last night and when I tried to start it up there was no power, Im hoping that it is just the power supply fuse gone or the power supply itself.
I need to get this check before I trouble you anymore, can you please be patient and I will get back to you asap.
Also the aswMBR you asked me to download is this related to a rootkit?, and what is roughly wrong with my daughters pc.

Once again thank you so far for your time, and I will be back when I find out the problem above.

shannianni
 
hi again

i am my other pc now , have taken the power unit out and tested it and there is no life from the connector to the mobo, using a volt meter.
i will need a new one before continuing, i will be back once i have got another.

see you all soon.
 
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