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Video goes out, as if monitor is unplugged

By drummermankent
Oct 7, 2008
  1. This is the entire problem report from the ATI problem report wizard. Ill be playing a game, and then the sound will lock, making a repetitious sound, and after a few moments the screen will go black, and the monitor will act as though it was unplugged. Half life 2 will certainly make it happen, but I can play World of Warcraft just fine.


    Problem Report Version: 2.15

    10/6/2008 -- 1:52:40 PM

    =========================CUSTOMER INFORMATION==========================

    Graphics Card S/N: ATI radeon HD 2400 pro
    Machine or Motherboard Brand/Model: E machine athlon

    ==========================PROBLEM INFORMATION==========================

    Problem Description: *

    Occasionally, during certain but not all high intesity graphical situations, the
    video will go out (coupled with a repeating sound) and the monitor acts as if
    the cable is unplugged.

    Steps to recreate the problem: *

    I can almost guarantee that the problem can occur again by playing Half-life

    ======================DISPLAY ADAPTER INFORMATION======================

    Graphics Card Manufacturer = Non-ATI Graphics Adapter
    Graphics Chipset (ASIC) = ATI Radeon Graphics Processor
    Device ID = 94c3
    Vendor ID = 1002
    Subsystem ID = 3210
    Subsystem Vendor ID = 1545

    Bus Type = PCI Express x16
    Current Bus Settings = PCI Express
    Primary Display Device = Yes

    BIOS P/N = 000-00000-000
    BIOS Version =
    BIOS Date = 07/11/07
    Memory Type = PCI_EXPRESS

    Tuner Type = Not Detected
    Decoder Type = Rage Theater
    Video Standard = Not Detected
    Audio Type = Philips TEA5582 NTSC Sterreo, no dbx,

    Display Drivers Version = 8.53-080820a-068898C-ATI
    Display 2D Version =
    Display D3D Version =
    Open GL Version =
    Control Panel Version =

    ========================MOTHERBOARD INFORMATION========================

    CPU Type = AMD Athlon(tm) 64 Processor 3200+
    CPU Speed = 1989
    North Bridge Chipset Vendor ID = 1002
    North Bridge Chipset Device ID = 5950
    North Bridge Chipset Revision = 0
    North Bridge Chipset Drivers Version = 5.1.2600.2180
    North Bridge Chipset Drivers Date = 7-1-2001

    South Bridge Chipset Vendor ID = 1002
    South Bridge Chipset Device ID = 5a34
    South Bridge Chipset Revision = 0
    South Bridge Chipset Drivers Version = 5.1.2600.2180
    South Bridge Chipset Drivers Date = 7-1-2001

    Presence of Dual CPU = Not Detected
    System RAM Amount = 1022
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Is the card overheating?
  3. drummermankent

    drummermankent TS Rookie Topic Starter


    I dont think so, its got a fan on the card, and the fan of the comp on it. its pretty well ventilated.
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    have you double checked you have the latest drivers? i did a quick look and am not certain of all your specs but i think more recent drivers may be available. (I looked at ATI you should check them and what emachine says for your full specs)
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