Solved Virus in users folder hiding files

[Broni]

Last scans....

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender
• Other Services

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Download Sophos Free Virus Removal Tool and save it to your desktop.

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View log file... (bottom left hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program

 

[marinakomp]

Should I remove any of previously installed programs you suggested, since maybe they may conflict? Also, when trying to download my computer (I'm downloading from another computer) says it's potentialy risk and dangerous to download it. Should I ignore that?

 

[marinakomp]

Ok, I downloaded security check from another website and that was fine!

 

[marinakomp]

SecurityCheck by glax24 & Severnyj v.1.4.0.53 [27.10.17]
WebSite: www.safezone.cc
DateLog: 01.05.2021 13:09:19
Path starting: C:\Users\Marina\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: Marina
VersionXML: 8.75is-28.04.2021
___________________________________________________________________________
Windows 10(6.3.19042) (x64) Professional Release: 2009 Lang: English(0409)
Installation date OS: 30.03.2021 17:42:46
LicenseStatus: Windows(R), Professional edition Volume activation will expire : 256165 minutes
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
SystemDrive: C: FS: [NTFS] Capacity: [222.2 Gb] Used: [220.1 Gb] Free: [2.1 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.789.19041.0
User Account Control enabled (Level 3)
Automatically download and schedule installation
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
------------------------------ [ MS Office ] ------------------------------
Microsoft Office 2010 x86 v.14.0.4734.1000
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (disabled and up to date)
Malwarebytes (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Defender Firewall (mpssvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (enabled and up to date)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Malwarebytes version 4.3.0.98 v.4.3.0.98
-------------------------- [ SecurityUtilities ] --------------------------
RogueKiller version 14.8.6.0 v.14.8.6.0
--------------------------- [ OtherUtilities ] ----------------------------
Microsoft OneDrive v.21.062.0328.0001
Microsoft Office Professional Plus 2010 v.14.0.4734.1000 Warning! This software is no longer supported. Please use latest Microsift Office, Office Online or LibreOffice
--------------------------------- [ P2P ] ---------------------------------
µTorrent v.3.5.5.45852 Warning! Ad-supported P2P-client.
-------------------------------- [ Media ] --------------------------------
K-Lite Codec Pack 15.4.4 Standard v.15.4.4 Warning! Download Update
VLC media player v.3.0.6 Warning! Download Update
--------------------------- [ AdobeProduction ] ---------------------------
Adobe Creative Cloud v.3.9.0.327 Warning! Download Update
Adobe Acrobat Reader DC - Croatian v.21.001.20150
------------------------------- [ Browser ] -------------------------------
Google Chrome v.90.0.4430.93
Microsoft Edge v.90.0.818.49
----------------------------- [ EmailClient ] -----------------------------
Windows Live Essentials v.16.4.3503.0728 Warning! This software is no longer supported.
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe v.4.0.0.974
Malwarebytes Service (MBAMService) - The service is running
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe v.3.2.0.943
C:\Program Files\RogueKiller\RogueKiller64.exe v.14.8.6.0
Microsoft Defender Antivirus Service (WinDefend) - The service has stopped
Microsoft Defender Antivirus Network Inspection Service (WdNisSvc) - The service has stopped
---------------------------- [ UnwantedApps ] -----------------------------
VdhCoApp 1.6.0 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
----------------------------- [ End of Log ] ------------------------------

 

[marinakomp]

Farbar Service Scanner Version: 23-12-2020
Ran by Marina (administrator) on 01-05-2021 at 13:13:51
Running from "C:\Users\Marina\Desktop"
Microsoft Windows 10 Pro (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Windows Security:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2103.7-0\MsMpEng.exe"".


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\Drivers\afd.sys => File is digitally signed
C:\Windows\System32\Drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\SecurityHealthService.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

[marinakomp]

TFC:

Getting user folders.

Stopping running processes.

Emptying Temp folders.


User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Marina
->Temp folder emptied: 226544440 bytes
->Temporary Internet Files folder emptied: 5570640 bytes
->Google Chrome cache emptied: 70544318 bytes
->Flash cache emptied: 492 bytes

User: Public

%systemdrive% .tmp files removed: 8192 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 3 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 7790191 bytes

Emptying RecycleBin. Do not interrupt.

RecycleBin emptied: 7274811032 bytes

 

[marinakomp]

Sophos said that there are no viruses. I'm sending the screenshot.

 

[Broni]

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
[COLOR=#ff0000][B]This is a very crucial step so make sure you don't skip it.[/B][/COLOR]
Download [IMG]http://www.imgdumper.nl/uploads6/51a5ce45267c1/51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

7. (optional) If you want to keep all your programs up to date, download and install FileHippo App Manager.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

10. Please, let me know, how your computer is doing.

 

[marinakomp]

Thank you very much!

But still, I don't have my Users folder, and those files who vanished aren't back. I cannot find my vanished documents which were on desktop, and when I start a game for example, I cannot load the savegame since that was in Users folder. Also my C: disk is still crowded (only 6 out of 256 GB free) and that makes no sense cause I don't see what is taking up so much space. Is there any way to retrieve those files? Since it all begun with checking "show hidden files and folders", what would happen if I uncheck that - is there a possibility that those files would reappear?

Also, you're telling to remove restore point - ok, it makes sense regarding the fact that virus may come back - but isn't there a possibility that I can retrieve those files like that? And maybe then do this whole process again and be clean again?

I already changed some important passwords, I will change everything that is left. But how do I know if trojans, boolkits or rootkits were listed?

Thank you aagain very much for your help!

 

[Broni]

I didn't see any infection there.
System restore has nothing to do with files, so it won't restore your files.
As for missing Users folder try this: https://answers.microsoft.com/en-us...ndows-10/ebfe1ce8-21f7-449b-bb94-2ccc0e8f3ad3
As for missing files, did you try to search for them manually?
As for what takes space, try one of these tools to find out: https://www.howtogeek.com/113012/10-best-free-tools-to-analyze-hard-drive-space-on-your-windows-pc/

 

[marinakomp]

So, something strange happened, what I predicted actually; when I unchecked "show hidden files&folders" everything reappeared! Before that, I tried with this answer you provided, but it didn't made the difference. I also tried to search for files manually - no luck. Now, I have all of my files, but I do suspect there must be a virus or something still, cause that behavior is strange, isn't it? I didn't do system restore, I didn't follow your last steps from yesterday (to remove all cleaning tools etc.) and I believe I should run them all again, what do you think? There are alot of temp folders in my users/Marina/appdata/local folder, and they take over 80 GB's; I'm sending you screenshots of what happened when I unchecked show hidden files, and of the local folder.

So, what happened, long story short: checking the "show hidden files and folders" made files dissapear (users folder, documents, pictures, everything from the desktop). Unchecking it, made them reappear again. And also, C. disk almost full, with users/Marina/appdata/local folder taking more than 80 GB.

Sending you the screenshots.

 

[Broni]

First of all, your computer is definitely clean.
While searching for the issue about missing Users folder, I've seen some posts about checking.unchecking "show hidden files&folders", which helped.
Why it helped, I have no idea. Must be some Windows glitch.
As for users/Marina/appdata/local folder I'd assume that all those folders starting with "Temp***" should be safe to remove manually.
Go ahead and see if it'll bring you some space back.

 

[marinakomp]

Ok, so I dtected the folder - it was users/Marina/appdata/local/adobe/lightroomj/caches/video/media cache files that was taking up the space, so I emptied it. I googled and it seemed they are not necessary.

Then I run malwarebytes - no infections.
Adwcleaner - no infections
Roguekiller - 4 items (sending a screnshot) I deleted it - I guess?
Sophos virus removal: 1 threat - Mal/Generic-S (malware) -sending screenshot - I cleaned it

Why some programs detects viruses/malware and some don't? Does it mean that I should leave ones that detect it?

So, what are you suggesting now? Should I do those steps what you said now? To install and run delfix?

When you said "Delfix will delete all the used tools and logfiles", but then you mention to run Malwarebytes, TFC and Adwcleaner weekly - so I guess they won't be affected?

 

[Broni]

Sorry, I wrote THIS previously but I forgot to click on "Post reply" button...

First of all, your computer is definitely clean.
While searching for the issue about missing Users folder, I've seen some posts about checking.unchecking "show hidden files&folders", which helped.
Why it helped, I have no idea. Must be some Windows glitch.
As for users/Marina/appdata/local folder I'd assume that all those folders starting with "Temp***" should be safe to remove manually.
Go ahead and see if it'll bring you some space back.

 

[Broni]

Different programs look for slightly different issues. That's why we use more than one of those programs.
Delfix won't remove Malwarebytes, TFC or Adwcleaner.
Yes, go ahead with my previous instructions.

 

[marinakomp]

Ok, thank you very much!

 

[Broni]

You're very welcome

 

[marinakomp]

Will let you know when it's done!

 

[marinakomp]

My computer now (well, one of the programs) quarantined delfix saying it's a malware. Should I try again, or can I just leave it the way it is? For me it's fine now

 

[Broni]

Disregard that warning. Delfix is safe.

 

[marinakomp]

Ok, I will see.

However, thank you very much for all of your help! It was very nice of you and helpful! If not a problem, let's not close this topic yet for few more days, in case something happens again. Thank you!

 

[Broni]

You're very welcome