Winamp and directory freezes up

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I have a friend who called me just now, his gf is having comp isues...
allow me to explain:

Whenever she opens media player, or winamp or any other mp3 playing tool, the program freezes, also the directory where she clicked the file... The rest of the computer works normal. She is running xp sp2 and has formatted a few times now. The thing I'm thinking is that the soundcard is broken... can this be? She says she ha latest drivers installed...

any thoughts?
thx
 
She has no sounds at all? Even running Internet based video or sound samples like You Tube or MSN Video?
 
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