Windows Random Restart

By Addiskun ยท 4 replies
Aug 2, 2009
  1. okay I opened Yahoo messenger and like after 2 minutes after it opened, bam, my computer just restarted.
    No BSOD, so I'm still BSOD free, It just restarted, I didn't press anything wrong. I'm like a 6 year windows veterian (lol I'm only 14). But anyways I know what I am doing. So It just restarted and I saw my computer counting Ram, like it does on every boot (I don't have quick boot enabled). I would reinstall xp but I have got Office 2003 on it, and I lent my Office 2003 cd to a friend. And some other important files and programs are still on it that I can't back up.
    This sometimes happens also when I'm typing stuff on yahoo mail (on the actual website)

    I got this after the restart

    these files were going to be included in the error report

    and this
    BCCode : 19 BCP1 : 00000020 BCP2 : E34663A8 BCP3 : E3466470
    BCP4 : 0C19040C OSVer : 5_1_2600 SP : 3_0 Product : 256_1

    Any help would highly be appreciated
  2. strategic

    strategic TechSpot Paladin Posts: 1,020

    Sounds like you got the BSOD somwhere in there. try following these steps and post your logs.
    Also, you can post all your dump files too.
  3. Addiskun

    Addiskun TS Rookie Topic Starter


    What logs
    These are my specs
    amd anthlon xp 1800+
    640mb ram
    windows xp pro sp3
    bitdefender 2009 total security
    webroot antivirus with antispyware (was originally just webroot spysweeper, but just magically upgraded itself to antivirus)
    I have added an attachment
    if you need more just ask
  4. strategic

    strategic TechSpot Paladin Posts: 1,020

  5. uaigneas

    uaigneas TS Rookie

    I have the same problem, though the error code is a bit different.


    BCCode : 1000000a BCP1 : 000000E8 BCP2 : 00000002 BCP3 : 00000001
    BCP4 : 806E6A16 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

    I don't get the bsod either, the comp will just restart itself while I'm in the middle of something wihout any error messages or anything like that.
    And if I did this correctly the logs should be attached.
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