WOF: Do you provide tech support to friends and family?

By Jos ยท 99 replies
Jul 16, 2010
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  1. KidChaos

    KidChaos TS Rookie Posts: 23

    my family pays in meals..
  2. mailpup

    mailpup TS Special Forces Posts: 7,186   +469

    As I posted earlier I don't charge either but if I did, it would become more like a business and if you repair something and charge for it and something goes wrong, your paying "customer" might expect you to fix it sooner rather than later. If I don't charge, when and if I do it is up to me. That said, in reality I'm more accommodating than that.
  3. red1776

    red1776 Omnipotent Ruler of the Universe Posts: 5,224   +164

    There ya go! the barter system. I thought about doing that and taking chickens for payment, but its so risky to accept personal chicks.
  4. Swanen

    Swanen TS Rookie

    Ohh yeah this i do. Not much phone support, more like on site support.

    I don't charge them for it, but sure do appreciate gifts which recieved a few times.
  5. Richy2k9

    Richy2k9 TS Enthusiast Posts: 515

    hello ...

    yeah, it will never END & so natural, i just don't take it as work anymore for I don't do it for work anymore (in network ONLY now .. phew!) ...

    but since around 10 years, i brought my brother into the business, now he does the tech things for the family & i continue with friends, not always billing them for except for components ... i love doing it so easy ! but i also need some time for me & the wify in week-ends LOL & for gaming too...

  6. Armanian

    Armanian TS Enthusiast Posts: 43   +19

    All the god damn time, if it's not my dad, it my sister, if it not them it's my sister in law. If not any of them, its a friend who needs help with there laptop.

    It bloody annoys me sometimes, but other times i do it because i have nothing else better to do.
  7. Help out my neigbour, he returns the favor with mowing my lawn.
    Help out the pensioner 3 houses down from me, he returns the favor with flowers, plants, fruit etc...

    Do not help family and friends. I got bitten in the bum too many times.
  8. twojpodlysyn

    twojpodlysyn TS Member

    I help more than a 10 person in a week
  9. A friend of a friend called and told me her internet wasn't working so I went to her and to my surprise, her homepage was "about:blank".
  10. Burty117

    Burty117 TechSpot Chancellor Posts: 3,146   +911

    Of course I do! again being the only computer person in the whole family, Regularly does my Granny download that "toolbar of doom". All to often does my cousin drop her laptop expecting me to be a mirical worker and magic it back to life.

    The most annoying part is that they all live so far away, they could at least pay the petrol to get to them!
  11. waynerick

    waynerick TS Rookie

    Get pestered a lot, especially now I am retired. Don't mind family, but "friends" looking for a cheap solution annoys.
    A coupe of weeks ago while in the hydrotherapy pool a guy was complaining about his brand new computer of two weeks not even turning on. After a few expletives from him, I calmly suggested that behind his tower above the power cord, there might be a switch. Give it a flick.
    Next day in the pool I asked him how he went. "Works fine", he said.
  12. Yepp =P even tried to make a self help page,
    but I dont think it worked =P The problem is that they dont even want to try to solve it themselves, they just call and say, I will be over in 10 min .. ;)
  13. I had the same problem with my parents computer.. reinstall every 3-6 months... untill switched from XP to Linux (first debian, than ubuntu)

    My 60+ year old parents are now happily using linux. And the amount of work for me has droped 100 fold.

    What i hate most is this kind of IMs:

    "Can you find me this song?"
    "Can you find me my sql's website (or even specific data on site)"

    ... that's why there's /ignore :D
  14. tonylukac

    tonylukac TS Evangelist Posts: 1,372   +69

    People are such users. I once couldn't get a meager $15 an hour for 3 hours work for a son of a lady living in our condo. Guess that they don't know the Geek Squad charges $65 an hour. Never went back. My brother's windows xp computer requires scan after scan after scan. I literally spend hours each week on it and only got a burnt to a crisp steak for it on my birthday once. He's afraid of Firefox with Adblock Plus (which would alleviate the need for scans.) How do doctors rake in so much money? Then there are the egos of people like my brother's wife and her computer. There could be no problem, could there? Your still running IE6? Paid $100 for Norton AV when you could have downloaded Avast for free? Once I reloaded windows for a guy and got paid about $100. The next time I went there, his son deleted his printer from control panel. I told the father who argued with his son and the son gave me a flat tire which cost $70. Net $30. Nightmare city.
  15. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    Well its been going on for long long time, but there is a downside to it as well, most of them don't really try to solve even the minor things at their own (as several others has pointed out very rightly).

    For example, I remember a very umm interesting tale, someone I know called me that his PC's Keyboard/Mouse isn't working, I asked them to check lock lights are turning on or not and cables are connected etc. They said yes cables are connected but no lights ..... long story in short is, when I eventually got there and checked I found out that his wife had 'cleanly cut the KB/Mouse cables with scissors' ....... and reason was, guess what ......................... he was spending 'too much time on his PC' ;)
  16. BabyFaceLee

    BabyFaceLee TS Booster Posts: 118   +37

    Why is it that (mostly) guys often think they should receive some sort of payment for what they do for friends/family? Most women (me included) do stuff for guys all the time, including IT support/help I might add, and would never dream of asking for payment and would not accept any if it were offered.

    "Of course I'll wash your jeans, get you something to eat, iron your shirt and fix your laptop...that'll be $40 honey."

    Give a little guys.
  17. Benny26

    Benny26 TechSpot Paladin Posts: 1,535   +51

    My dad and my brother are very stuck up when it comes to intelligence, thats why i love it when i get the call that their pc has gone crazy and they don't know what to do.....ahhhh good times
  18. ET3D

    ET3D TechSpot Paladin Posts: 1,377   +168

    I think it's partly because there are a lot more guys doing family IT, so even if the percent of them who charge isn't high, it may be more than the number of women doing that, me, I get insulted when family offers money for my time (which happened).

    My wife is perfectly capable of managing her own PC, but she expects me to do it anyway. Still, I think that most of the family have learned to call actual tech support in many cases.
  19. I build/fix MINE, but won't help friends or family becasue they're ungrateful, picky, skeptical and don't wanna pay. They try to coax me and I simply say no.
  20. mrtraver

    mrtraver TS Guru Posts: 381   +86

    An Orphcrack LiveCD would be your friend!
    (sorry about the double post)
  21. I used to help out most of my family, but then I thought my cousins how to fix their own computers and how to reinstall windows. It turned out to be a great idea because now we help each other out. I just have to do work for one of my cousins because he only cares about soccer and breaks his computer all the time.
  22. Zilliak

    Zilliak TS Booster Posts: 164

    I literally fix my moms and all my friends computers its funny cause they take it to best buy and they really dont fix **** and i do and then laugh at best buy hysterically over their bs service.
  23. Very often. Scratch that; too often. Believe it or not, but I felt that since I'm the one repairing things all the time, why don't I start taking money in exchange for my service? But since being paid by the family seems pretty cruel, I actually started a small buissness in IT-support... I've already had enough experience, and no customer have ever given me a problem too complex.
  24. Relic

    Relic TechSpot Chancellor Posts: 1,379   +16

    All the time and I don't really have a problem with it since I enjoy helping others. I don't ask or take any pay since it's family, they however usually do refer me to friends of theirs who will pay but unless its something complex & time consuming I usually don't take it. The only irritating thing is when I try and teach them something so they don't make the same mistake again and they then call me up a couple weeks later with the same problem =/ .
  25. captaincranky

    captaincranky TechSpot Addict Posts: 12,980   +2,527

    Methinks you've been listening to too much Shania Twain,
    I couldn't agree with you more. The traditional male-female relationshiip in marriage is uncomfortably similar to prostitution anyway. Why does the best sex always come after the purchase of a new dishwasher?

    So, I can understand somebody fixing their wife's computer, since they're not going to get laid without doing it. But, does somebody really have to fix her family's and friend's machines to keep things going on in the bedroom.

    Trust me darlin', I've been around for a long time. I know how to wash my own dungarees, cook, and a whole lot more.

    You're argument makes a very strong case for pocketing the 40 bucks and calling an escort service. They won't ask me to fix their friends and families computer, and I won't have to listen to any crap when we're done!

    But most importantly, I won't have to try and fix their computer and cuddle at the same time!

    PS; Oh BTW. if you think you're a trophy wife, then act like one, instead of gaining a hundred pounds or so after your first child, then spending all your efforts into trying to make me think I really can't judge female beauty standards, and that "big is beautiful", meanwhile spouting a bunch of nonsense like, "am I not the same woman you married".

    NO...., you're not! You ate her.......!

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