AMD has released an updated statement regarding the noise issues experienced by the initial buyers of its Radeon R9 Fury X graphics cards.
Although the R9 Fury X received positive reviews on its release, several early buyers of the cards reported hearing a distinct, high-pitched whine coming from its liquid-cooling pump. Some users also reported additional "rough" pump noises coming from the Fury X's cooler.
AMD was made aware of the problems at the time of launch, but the company clarified that the problem had been resolved through a fix already added to production parts, and that this was no longer an issue. Unfortunately, the fix for the pump noise wasn't implemented on all cards. AMD has since made adjustments to the adhesive compound in the pump to improve the card's acoustic profile and issued the updated statement below.
While AMD acknowledges some of the initial Fury X customers did find noise to be problematic, the company has not issued a general recall for the first batch of cards.
We have received feedback that during open bench testing a small number of Fury X cards emit a sound from the high speed liquid cooling pump that, while not loud, is bothersome to some users. While the vast majority of initial Fury X owners report remarkably quiet operation, we take this feedback seriously, as AMD’s mission is to always deliver the best possible experience to our Radeon customers.
AMD Radeon R9 Fury X customers demand and deserve the best, so adjustments in the sound baffling adhesive compound were applied in the assembly of the high speed cooling pump to address the specific sound a few end users experienced as problematic. This improved the acoustic profile of the pump, and repeat testing shows the specific pitch/sound in question was largely reduced through adjustments to the sound-baffling adhesive compound in the pump.
AMD will work with its graphic card partners to ensure the satisfaction of the small number of initial customers who observed this specific sound and experienced it as bothersome. AMD is confident that on-going production of Radeon R9 Fury X product reduces the specific sound in question, but this is also a highly subjective matter with wide differences in PC case builds and room acoustics.
The AMD Radeon™ R9 Fury X radiator fan is near silent, and this makes any sound from the high-speed pump more noticeable to some end users, especially during open bench testing. Thus although the overall sound levels are remarkably low for an enthusiast product, AMD has worked to reduce the specific sound that some customers report as bothersome.
The Radeon R9 Fury X is AMD's new flagship graphics card. It is the most powerful GPU the company has ever created, boasting a memory bandwidth of 512GB/s, 4BG of High Bandwidth Memory, and a class-leading 4,096 stream processors.