Bottom line: If you are an AT&T customer and could not reach 911 this morning, you were not alone. Several regions across the United States experienced 911 outages when using AT&T cellular service. Landlines were unaffected.
Early Monday morning, AT&T customers were unable to reach emergency services due to a nationwide 911 outage on the carrier. According to tweets from officials in multiple states, the outage lasted for several hours.
Customers in Indiana, Texas, Minnesota, Washington, Wisconsin, and others began experiencing difficulties reaching 911 operators around 4 am PDT this morning. Many county and municipal officials took to social media to provide long-dial numbers to use in the event of an emergency.
AT&T cellular is experiencing a 911 issue. If you need to reach 911 in Hamilton County, call 317-773-1282. Do not place test calls to 911. pic.twitter.com/mBiH6hCjXE— Hamilton County Emergency Management (@HamiltonCoEOC) July 2, 2019
Only AT&T cellular service was interrupted. The provider’s landlines were able to get through. No reports of trouble from other carriers have been reported. Outages like this occur from time to time but are usually isolated to a particular region. This one seemed far more wide-spread.
An AT&T spokesperson said that not all customers were affected and that the company worked quickly to resolve the issue as soon as it became aware of the problem. The spokesperson did not provide information on what caused the outage.
**UPDATE** as of 0900hrs - Notification from AT&T Mobility - The service outage impacting the ability to deliver AT&T Mobility wireless 911 calls in Bucks County area has been resolved. pic.twitter.com/vR2zi2qXom— 911BucksCounty (@911BucksCounty) July 2, 2019
Technicians got the problem ironed out, and emergency services have been restored as of about 9 am PDT. No tragedies resulting from people not being able to reach 911 have been reported.