Had some serious problems over the last few days! Foolishly believed my computer to be safe boasting a fully updated version of Norton 360....soon learned my mistake!
One evening came back to find Norton flashing away like crazy about Trojans and hacktool.rootkit. I followed the Symantec advice and booted into safe mode to complete removal etc. The computer never booted up again properly and became unusable! After a complete format I started again...all my work was backed up onto USB however and the virus remains on these it seems....
The virus and problems are now back on my fully updated but empty PC and I can't wipe the USB sticks and start again as my Uni thesis data is on there!
Been trying to fix it in various stages but I thought it best to admit defeat and ask some professionals!
I am running AVG and Norton both as AVG appeared to find the problem on the USB sticks that Norton didn't... I am enclosing all requested logs and can provide any details about other symptoms or Virus warnings if necessary.
Suspicious.MH690.A ------> Is the only persistent but new problem appearing at the moment, appears in AVG folder - is this a quarantined virus/software conflict?
Backdoor.Trojan
Trojan.Vundo
Hacktool.rootkit ---------> All old virus' that have appeared a couple of times in Norton since rebooting.
As mentioned there was a Trojan removed off the USB drives via AVG. I am worried that the hacktool has just compromised my system so much that it is just not picking up the viruses anymore? If anyone can help me they will get an acknowledgement in my thesis hehe
Thanks,
Nick
One evening came back to find Norton flashing away like crazy about Trojans and hacktool.rootkit. I followed the Symantec advice and booted into safe mode to complete removal etc. The computer never booted up again properly and became unusable! After a complete format I started again...all my work was backed up onto USB however and the virus remains on these it seems....
The virus and problems are now back on my fully updated but empty PC and I can't wipe the USB sticks and start again as my Uni thesis data is on there!
Been trying to fix it in various stages but I thought it best to admit defeat and ask some professionals!
I am running AVG and Norton both as AVG appeared to find the problem on the USB sticks that Norton didn't... I am enclosing all requested logs and can provide any details about other symptoms or Virus warnings if necessary.
Suspicious.MH690.A ------> Is the only persistent but new problem appearing at the moment, appears in AVG folder - is this a quarantined virus/software conflict?
Backdoor.Trojan
Trojan.Vundo
Hacktool.rootkit ---------> All old virus' that have appeared a couple of times in Norton since rebooting.
As mentioned there was a Trojan removed off the USB drives via AVG. I am worried that the hacktool has just compromised my system so much that it is just not picking up the viruses anymore? If anyone can help me they will get an acknowledgement in my thesis hehe
Thanks,
Nick