Hello,
About a month ago my husband was playing on the internet on my laptop while I was at work. When I got home, he told me that a window popped up on the computer that said I had a virus and that it needed to be remove. He clicked the OK button When I scanned the system it came back with a rootkit.agent virus and I can not get rid of it. I have run Malwarebytes and it says that the files will be deleted upon reboot but when I reboot, the same 2 files pull up in the scan as being infected. Can you please help me remove it.
About a month ago my husband was playing on the internet on my laptop while I was at work. When I got home, he told me that a window popped up on the computer that said I had a virus and that it needed to be remove. He clicked the OK button When I scanned the system it came back with a rootkit.agent virus and I can not get rid of it. I have run Malwarebytes and it says that the files will be deleted upon reboot but when I reboot, the same 2 files pull up in the scan as being infected. Can you please help me remove it.