The antivirus program did not need to be disabled to run these preliminary programs, so it should run unless you are specifically told to disable it (as in Combofix) Try one of the following for GMER:
1. Uncheck Devices- or>
2. Try running it in Safe Mode.
About HijackThis: yes, you can remove it. I will have you run it at the end, but you have an outdated version installed.
I will finishing checking these logs. The Ask Toolbar is all over the system. This usually comes bundled with other, unrelated program. We do not recommend keeping it as it comes with adware and other potentially unwanted features. You also have the XfireXO Toolbar. IT is recommended that this be removed also. After you run the next programs, I will set up some script to run through Combofix to remove some of the bad entries.
In the meantime, please download ComboFix from
Here and save to your Desktop.
[1]. Do NOT rename Combofix unless instructed.
[2].Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
[3].Close any open browsers.
[4]. Double click combofix.exe & follow the prompts to run.- NOTE: Combofix will disconnect your machine from the Internet as soon as it starts. The connection is automatically restored before CF completes its run. If it does not, restart your computer to restore your connection.
[5]. If Combofix asks you to install Recovery Console, please allow it.
[6]. If Combofix asks you to update the program, always allow.
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
[7]. A report will be generated after the scan. Please post the C:\ComboFix.txt in next reply.
Note: Do not mouseclick combofix's window while it's running. That may cause it to stall.
Note: Make sure you re-enable your security programs, when you're done with Combofix..
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Run Eset NOD32 Online AntiVirus scan HEREhttp://www.eset.eu/online-scanner
- Tick the box next to YES, I accept the Terms of Use.
- Click Start
- When asked, allow the Active X control to install
- Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
- Click Start
- Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
- Click Scan
- Wait for the scan to finish
- Re-enable your Antivirus software.
- A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.
Please paste these logs into the next reply. You may need more than one post- that's okay. This allows me to check any entry directly from my browser instead of doing a copy and paste for each one which can take a significant amount of time.
