Evereytime I open Chrome the extension uniidealse gets added to my list of extensions and it stops other extensions from working properly. It is very similar to another problem I found on this forum: http://www.techspot.com/community/topics/malware-fake-websites-for-google-searches-etc.208915/ so I followed the trouble shooting options until the point of running combofix where I got stuck because I can't stop symantec endpoint cloud from running its antispyware so combofix says I will have to continue at my own risk. I tried to turn off symantec before I started combofix but the only option available is to disable to antivirus or the firewall but some features remain turned on no matter what you do. I followed the link about conflicting programs: http://www.bleepingcomputer.com/for...nti-virus-firewall-and-anti-malware-programs/ the part it lists about symantec is outdated and when I googled how to turn it off all that comes up is more outdated information about other people who can't turn their antispyware on. I've looked through all the options on the window that comes up and I can't end the task in taskmanager because its denied. Do you know what I should try next? or if it is possible to continue with conbofix even though the antispyware is still running? thanks.