TechSpot

Can't load and run AV software for first step of guidelines..

By Klyonh2010
Jul 27, 2011
  1. High, as a new user I am trying to follow all guidelines, and my computer doesn't seem to be helping. I am hoping that all the excellent expertise on here can help me with these problems.

    System Specs First
    Dell Dimension 3000 Desktop Computer
    Intel Pentium 4 (R) 2.80GHz
    512 Ram
    XP Home Edition - 5.1.2600 Service Pack 3
    74.5G Samsung HD
    Intel on board Graphics Controller with 96M Ram
    Intel (R) PRO/100 VE Network Connection
    Netgear RangeMax WPN 824 v2 (Direct wire connection to computer)

    Problem Description(s) with Actions Taken Thus Far
    1. Started with IE and then Mozilla Firefox not opening up most web pages. Started just after updating to IE 8, but I did nothing then because this computer was not needed. So, maybe even over a year ago it began.
    2. Daughter now needs a computer and I have no money, so I am trying to get this going for her.
    3. From advise at other sites I have already performed the following leading me to discover some other (perhaps more serious) problems and this I hope is not too long but I am trying to give as much detail as possible:
    -Checked all wiring, and tried computer at other locations where other computers are working fine within my house (wireless with dongle and wired in my son's room) - Same problems
    -Allowed lowest security levels (allowing all cookies, etc.)
    -Disabled all AV software (McAfee at time), and eventually removed it all together.
    -Followed mutliple opinions to insure system wasn't blocking anything.
    -Reset MTU's via Microsoft Forum advice to 1472 after checking (generated multiple reports from pinging after doing so but person didn't get back to me, so I have these reports for someone to perhaps help me analyze them?)
    -Reset Winsock & TCP/IP stack to installation defaults as well from CMD prompt using following commands, entering after each, and then rebooting: "netsh winsock reset catalog" <enter> "netsh int ip reset reset.log" <enter>
    -Downloaded CleanMyPc-Registry Cleaner on another computer and ran on this one. Was needed, but didn't solve problems.
    -Was told to defrag hard drive, computer wouldn't do it. Tried from CMD and still woudn't and wouln't even do 'CHKDSK'. Here is text copy of all of that nonsense that was entirely unexpected by me, at this point I was wondering where the dominoes would stop falling:

    -But then when I restart computer and try again it does the same thing. Still wouldn't do defrag or proper chkdsk.

    -Did do "Disk Clean Up", which took a while but did not solve either

    -My computer guys at work suggested I try "Combofix", but since I couldn't access the website, I downloaded it at work on disk and it won't even start on this computer.

    -So here I am now, trying to install AVG, downloaded from another computer to do the first step of the directions given at the beginning of this forum and it gives me an error because it won't connect.

    Here are the guidance and reports from the pinging after I changed the MTU settings that the guys from the Microsoft Forum never responded to me about (perhaps someone can tell me what they were trying to attain from them):

    -Here is what I was told to do at CMD and then paste results into the forum:
    1. IPCONFIG /ALL
    2. ping <computer ip address>: 192.168.1.7
    3. ping <default_gateway_address>: 192.168.1.1
    4. ping <dns_servers>: 192.168.1.1
    5. ping 8.8.8.8
    6. ping yahoo.com

    -And here are the results of those pings:

    I hope I did not go too long with this, but I was trying to be as detailed as possible in describing where I am at this point.

    Thank you very much to anyone who might be able to help me through this.:eek:
     
  2. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    =====================================================================

    Your internet connection is fine ("ping" works no problem), so you must have some other issues.

    Using another working computer and USB flash drive transfer following programs to "sick" computer....

    Please, download DDS from one of the 2 mirrors and save it to your desktop.

    Mirror 1
    Mirror 2

    * Disable any script blocking protection (if present)
    * Double click the dds icon to run the tool.
    * When done, DDS will open two logs:
    1. DDS.txt
    2. Attach.txt
    * Save both reports to your desktop by clicking File>Save As in each log.

    Include the contents of both logs in your new topic. The scan will instruct you to post Attach.txt as an attachment. No need for that though ..... just post it's contents as you would any other log.

    ====================================================================

    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs.
    • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

      [​IMG]
    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

    IMPORTANT! If for some reason GMER refuses to run, try again.
    If it still fails, try to UN-check "Devices" in right pane.
    If still no joy, try to run it from Safe Mode.
     
  3. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Here are Reports you asked for (3 posts)

    Wow, I had no idea the "gmer" would take so long. I was up till 1:45 a.m. getting it and am now at work at 6:30 a.m. FYI-Computer still acting the same as before, but didn't have time to test everything out last night.

    -Here is the DDS.text file first

    -Sorry - Here is the actual Attach.txt file

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-06-23.01)
    .
    Microsoft Windows XP Home Edition
    Boot Device: \Device\HarddiskVolume2
    Install Date: 5/5/2005 9:33:46 PM
    System Uptime: 7/28/2011 5:35:46 PM (0 hours ago)
    .
    Motherboard: Dell Computer Corp. | | 0R8060
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz | Microprocessor | 2793/533mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 71 GiB total, 50.597 GiB free.
    D: is CDROM ()
    E: is CDROM ()
    F: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP872: 7/24/2011 6:03:39 PM - System Checkpoint
    .
    ==== Installed Programs ======================
    .
    3D Groove Playback Engine
    Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Common File Installer
    Adobe Flash Player 10 ActiveX
    Adobe Help Center 1.0
    Adobe Photoshop CS2
    Adobe Reader 8.1.2
    Adobe Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Shockwave Player 11
    Adobe Stock Photos 1.0
    CleanMyPC - Registry Cleaner
    Dell Digital Jukebox Driver
    Dell Driver Reset Tool
    Dell System Restore
    DVD Solution
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    Intel(R) 537EP V9x DF PCI Modem
    Intel(R) Extreme Graphics 2 Driver
    Intel(R) PRO Network Adapters and Drivers
    Intel(R) PROSet for Wired Connections
    Internet Explorer Default Page
    LightScribe 1.8.13.1
    LightScribe Applications
    Macromedia Flash Player
    Malwarebytes' Anti-Malware version 1.51.1.1800
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2416447)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office XP Professional with FrontPage
    MicroStaff WINASPI
    Modem Event Monitor
    Mozilla Firefox 5.0.1 (x86 en-US)
    MSXML 4.0 SP2 (KB973688)
    Pinnacle Instant DVD Recorder
    PowerDirector Express
    PowerDVD
    PowerProducer
    QuickTime
    RealPlayer
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB938127-v2)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB972260)
    Security Update for Windows Internet Explorer 7 (KB974455)
    Security Update for Windows Internet Explorer 7 (KB976325)
    Security Update for Windows Internet Explorer 7 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 10 (KB936782)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2491683)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950759)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953838)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981349)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Sonic RecordNow!
    SpongeBob SquarePants Obstacle Odyssey 2
    SureThing CD Labeler 4 SE
    TurboTax ItsDeductible 2005
    TurboTax ItsDeductible 2006
    Update for Windows Internet Explorer 7 (KB976749)
    Update for Windows Internet Explorer 7 (KB980182)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB982664)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    WebFldrs XP
    Windows Internet Explorer 7
    Windows Internet Explorer 8
    Windows Media Format Runtime
    Windows Media Player 10
    Windows XP Service Pack 3
    .
    ==== Event Viewer Messages From Past Week ========
    .
    7/28/2011 12:25:52 AM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period.
    7/24/2011 10:29:56 PM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found.
    7/24/2011 10:24:16 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    7/24/2011 10:09:58 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {9B1F122C-2982-4E91-AA8B-E071D54F2A4D}
    7/24/2011 10:07:41 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips intelppm PCLEPCI
    .
    ==== End Of File ===========================




    -and Here is the never ending gmer.log file (next 2 posts also)

     
  4. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    gmer report (part 2)

     
  5. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    gmer report (part 3) - let me know what's next. Thank you so much.

     
  6. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    You posted DDS.txt twice, so I'll still need Attach.txt to be posted.

    Then....

    Download TDSSKiller and save it to your desktop.
    • Doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
    • If an infected file is detected, the default action will be Cure, click on Continue.
    • If a suspicious file is detected, the default action will be Skip, click on Continue.
    • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
    • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
    • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
     
  7. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Sorry, correction made, don't know how I made that mistake. It was late

    Real Attach file now pasted straight from open notepad document. :eek:

    Working on TDS now. Will have to download from another computer. Won't open the page from the link you
    sent on this computer.

    Ok, got it, and here is the log from TDSKiller. Wanted to let you know though that upon reboot it performed a chkdsk
    and went through a process of deleting "SYA010~1.txt in index $I30 of file 2819" and "index entry system@findsproportal1[10].txt". Don't know if this helps, but I wanted to let you know anyway.

    Here is the log from TDSKiller. Let me know what next. Thank you again.

     
  8. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Very good :)

    Let's double check...

    Please download Rootkit Unhooker from one of the following links and save it to your desktop.
    In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can download, install and use the free 7-zip utility.

    • Double-click on RKUnhookerLE.exe to start the program.
      Vista/Windows 7 users right-click and select Run As Administrator.
    • Click the Report tab, then click Scan.
    • Check Drivers, Stealth, and uncheck the rest.
    • Click OK.
    • Wait until it's finished and then go to File > Save Report.
    • Save the report to your Desktop.
    • Copy and paste the contents of the report into your next reply.
    -- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".
     
  9. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Here it is:

    -Note: amazingly this one was able to download and run straight from this computer. First one so far. And fast too. Whatever your doing it seems to be working. Thank you.

    Here is the report this time:

     
  10. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Very well :)

    BTW...
    I suggest you uninstall it right away.
    Registry cleaners/optimizers are not recommended for several reasons:

    • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

      The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
    • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
    • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
    • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
    • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
    Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


    ==================================================================

    Now....

    Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform quick scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

    Be sure to restart the computer.

    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
     
  11. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Malwarebytes report you asked for.

    -Here it is. Computer appears to be running much better for sure.

     
  12. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Good :)

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG users: ComboFix will not run until AVG is uninstalled as a protective measure against the anti-virus. This is because AVG "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.



    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode.

    2. Delete Combofix file, download fresh one, but rename combofix.exe to yourname.exe BEFORE saving it to your desktop.
    Do NOT run it yet.

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    Rkill.com
    Rkill.scr
    Rkill.exe

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  13. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Combofix Log Requested

    -Here it is.

     
  14. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box
    • Click OK
    Windows Vista/7 users: click Start, in "Start search" type notepad and press Enter.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    c:\windows\system32\drivers\34903153.sys
    
    
    Folder::
    
    Driver::
    46728264
    
    Registry::
    [HKEY_LOCAL_MACHINE\software\microsoft\security center]
    "AntiVirusOverride"=dword:00000000
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
    "DisableMonitoring"=dword:00000000
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
    "DisableMonitoring"=dword:00000000
    
    

    3. Save the above as CFScript.txt

    4. Close/disable all anti virus and anti malware programs again, so they do not interfere with the running of ComboFix.

    5. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    6. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
     
  15. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Here it is.

    -Here is the latest:

     
  16. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Looks good :)

    How is computer doing?

    Is McAfee your current security program, or I just see some leftovers?
     
  17. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Thought I Removed McAfee.

    I thought I had removed McAfee from this computer. I use it on all my others and it seems to work well, but this computer I let fall off the program.

    How do I get rid of those leftovers and what do you suggest? I usurp to a god when it comes to expertise on computers. You are amazing. Thank You.

    I plan to keep Malwarebytes and probably go ahead and get the paid for version (if you suggest it that is).

    It is running good, haven't tried much yet, but what I have has been great. I've pretty much been concentrating on what you tell me to do to get through this.

    Please advise, what should I do for protecting all my computers? We have 2 other laptops and another desktop. Laptops run Vista and other Desktop is just like this one. After this incredible display of knowledge, I will gladly take any advice you might have to offer. I'm sure they could all use a good cleaning, can I use this thread to do this for all my comptures? Or did you have to do a lot behind the scenes during this process? Or should I just ask, what do you use for protection?

    Thank you so much.

    PS- How do you get paid for all this? Where does the money come from for this incredibly awesome service?

    Oh, and by the way, I don't have anything on here right now other than Malwarebytes that I know of. Was hoping to get suggestion
    from you. And then I will probably go ahead and switch all of them over to whatever you suggest. Thanks for any additional info you would be willing to offer, I know you've done enough already.
     
  18. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    By people saying "Thank you" :) Our service is free :)

    We're not totally done, but I wanted to see some update on your computer condition.

    As for McAfee, run this tool to remove leftovers: http://www.softpedia.com/get/Tweak/Uninstallers/McAfee-Consumer-Product-Removal-Tool.shtml

    Then, install one of these:
    - Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
    - Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html
    Update, run full scan, report on any findings.

    When done....

    Download OTL to your Desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Click the Scan All Users checkbox.
    • Under the Custom Scan box paste this in:


    netsvcs
    drivers32
    %SYSTEMDRIVE%\*.*
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\Fonts\*.ini
    %systemroot%\Fonts\*.ini2
    %systemroot%\Fonts\*.exe
    %systemroot%\system32\spool\prtprocs\w32x86\*.*
    %systemroot%\REPAIR\*.bak1
    %systemroot%\REPAIR\*.ini
    %systemroot%\system32\*.jpg
    %systemroot%\*.jpg
    %systemroot%\*.png
    %systemroot%\*.scr
    %systemroot%\*._sy
    %APPDATA%\Adobe\Update\*.*
    %ALLUSERSPROFILE%\Favorites\*.*
    %APPDATA%\Microsoft\*.*
    %PROGRAMFILES%\*.*
    %APPDATA%\Update\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\System32\config\*.sav
    %PROGRAMFILES%\bak. /s
    %systemroot%\system32\bak. /s
    %ALLUSERSPROFILE%\Start Menu\*.lnk /x
    %systemroot%\system32\config\systemprofile\*.dat /x
    %systemroot%\*.config
    %systemroot%\system32\*.db
    %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
    %USERPROFILE%\Desktop\*.exe
    %PROGRAMFILES%\Common Files\*.*
    %systemroot%\*.src
    %systemroot%\install\*.*
    %systemroot%\system32\DLL\*.*
    %systemroot%\system32\HelpFiles\*.*
    %systemroot%\system32\rundll\*.*
    %systemroot%\winn32\*.*
    %systemroot%\Java\*.*
    %systemroot%\system32\test\*.*
    %systemroot%\system32\Rundll32\*.*
    %systemroot%\AppPatch\Custom\*.*
    %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
    %PROGRAMFILES%\PC-Doctor\Downloads\*.*
    %PROGRAMFILES%\Internet Explorer\*.tmp
    %PROGRAMFILES%\Internet Explorer\*.dat
    %USERPROFILE%\My Documents\*.exe
    %USERPROFILE%\*.exe
    %systemroot%\ADDINS\*.*
    %systemroot%\assembly\*.bak2
    %systemroot%\Config\*.*
    %systemroot%\REPAIR\*.bak2
    %systemroot%\SECURITY\Database\*.sdb /x
    %systemroot%\SYSTEM\*.bak2
    %systemroot%\Web\*.bak2
    %systemroot%\Driver Cache\*.*
    %PROGRAMFILES%\Mozilla Firefox\0*.exe
    %ProgramFiles%\Microsoft Common\*.*
    %ProgramFiles%\TinyProxy.
    %USERPROFILE%\Favorites\*.url /x
    %systemroot%\system32\*.bk
    %systemroot%\*.te
    %systemroot%\system32\system32\*.*
    %ALLUSERSPROFILE%\*.dat /x
    %systemroot%\system32\drivers\*.rmv
    dir /b "%systemroot%\system32\*.exe" | find /i " " /c
    dir /b "%systemroot%\*.exe" | find /i " " /c
    %PROGRAMFILES%\Microsoft\*.*
    %systemroot%\System32\Wbem\proquota.exe
    %PROGRAMFILES%\Mozilla Firefox\*.dat
    %USERPROFILE%\Cookies\*.txt /x
    %SystemRoot%\system32\fonts\*.*
    %systemroot%\system32\winlog\*.*
    %systemroot%\system32\Language\*.*
    %systemroot%\system32\Settings\*.*
    %systemroot%\system32\*.quo
    %SYSTEMROOT%\AppPatch\*.exe
    %SYSTEMROOT%\inf\*.exe
    %SYSTEMROOT%\Installer\*.exe
    %systemroot%\system32\config\*.bak2
    %systemroot%\system32\Computers\*.*
    %SystemRoot%\system32\Sound\*.*
    %SystemRoot%\system32\SpecialImg\*.*
    %SystemRoot%\system32\code\*.*
    %SystemRoot%\system32\draft\*.*
    %SystemRoot%\system32\MSSSys\*.*
    %ProgramFiles%\Javascript\*.*
    %systemroot%\pchealth\helpctr\System\*.exe /s
    %systemroot%\Web\*.exe
    %systemroot%\system32\msn\*.*
    %systemroot%\system32\*.tro
    %AppData%\Microsoft\Installer\msupdates\*.*
    %ProgramFiles%\Messenger\*.*
    %systemroot%\system32\systhem32\*.*
    %systemroot%\system\*.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
    /md5start
    /md5stop


    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
     
  19. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    First One from OLT

    -Downloaded and Ran Avast prior to this. Full Scan produced two Trojan-exe files that I chose delete option for, but I was unable to produce a report from it. So I ran it again and then it came up with nothing.
     
  20. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Second Report from OLT-Extras

     
  21. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Update on computer condition

    It is faster than I can ever remember it on the internet. Everyting seems to be working great. I haven't tried running a "defrag" or "chkdsk" yet for I thought I should wait until we are done even though that was one of my problems. What do you think? Do you want me to try it now or wait?

    All the other problems seem to have gone away though. And this thing is now
    faster than my laptop, which is way newer with way more memor and everything
    else. So what about my question: Can I do this on my laptop after we are done
    to help it using this thread and all your previous directions?
     
  22. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      FF - HKLM\Software\MozillaPlugins\@real.com/nsJSRealPlayerPlugin;version=: File not found
      [3 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
      [2 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
      [1 C:\*.tmp files -> C:\*.tmp -> ]
      @Alternate Data Stream - 186 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:ECF54A0E
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ================================================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.


    2. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    3. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
     
  23. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Here is OTL:

    -Here is the OTL you requested.

     
  24. Klyonh2010

    Klyonh2010 TS Rookie Topic Starter Posts: 26

    Here is Security Check

    -Security Check

     
  25. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.
     
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