This is not really a new thread, [forgive me, TS] I am directing an old one at vega, having seen his full-time job, + he lives in England, as do I. [you're a brummie, & proud of it, I guess?] If you look back at one of my previous posts, it may have been the last, you'll see that I said that my PC could send & receive emails & my installed AV was receiving up-dates, yet I could not get on line via my ISP, nor could I get there by clicking on items shown in emails [Company websites etc] I rang a local chap, in the same trade as yourself, vega, he had been before, about 18 months ago & put things right. This time though, he had to take it away, [laptop] & lent me one. He tried again, in his workshop.....still no joy, & sent it back to the makers, & I am still waiting, a fortnight later. Now, please understand, vega, I am only asking you if you had another view on this, I am not neccessarily saying that he went about it the wrong way, he is about the same age as yourself, & has been in the computer repair / build business for around 12 years, probably the same as you, hazarding a guess. I would very much appreciate your comments, he apparently went into BIOS, but what else he tried, I couldn't say. When you reply, not too technical, I have only been involved in using computers for the last 18 months or so, + I'm "getting on a bit" [see my profile] Hoping you can help.