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Need help removing zeroaccess

Solved
By CharlotteS
Feb 1, 2013
  1. Broni

    Broni Malware Annihilator Posts: 46,748   +254

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      SRV - File not found [On_Demand | Stopped] -- C:\Users\Mommy\AppData\Local\Temp\PV.exe -- (PV)
      DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Users\Mommy\AppData\Local\Temp\mfe_rr.sys -- (MFE_RR)
      DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Users\Mommy\AppData\Local\Temp\catchme.sys -- (catchme)
      DRV - File not found [Kernel | System | Stopped] -- C:\Users\Mommy\Desktop\EmsisoftEmergencyKit\Run\a2ddax86.sys -- (A2DDA)
      O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
      
      :Commands
      [purity]
      [emptytemp]
      [emptyjava]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

    ==================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

    2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    3. Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    4. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
  2. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    All processes killed
    ========== OTL ==========
    Service PV stopped successfully!
    Service PV deleted successfully!
    File C:\Users\Mommy\AppData\Local\Temp\PV.exe not found.
    Service MFE_RR stopped successfully!
    Service MFE_RR deleted successfully!
    File C:\Users\Mommy\AppData\Local\Temp\mfe_rr.sys not found.
    Service catchme stopped successfully!
    Service catchme deleted successfully!
    File C:\Users\Mommy\AppData\Local\Temp\catchme.sys not found.
    Service A2DDA stopped successfully!
    Service A2DDA deleted successfully!
    File C:\Users\Mommy\Desktop\EmsisoftEmergencyKit\Run\a2ddax86.sys not found.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Bianca
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Microsoft Testing
    ->Temp folder emptied: 746 bytes
    ->Temporary Internet Files folder emptied: 68107 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Mommy
    ->Temp folder emptied: 37708749 bytes
    ->Temporary Internet Files folder emptied: 1589835 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 131394433 bytes
    ->Flash cache emptied: 6180 bytes

    User: Public

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 21948420 bytes
    RecycleBin emptied: 181676 bytes

    Total Files Cleaned = 184.00 mb


    [EMPTYJAVA]

    User: Administrator

    User: All Users

    User: Bianca
    ->Java cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Microsoft Testing

    User: Mommy
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Bianca
    ->Flash cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Microsoft Testing
    ->Flash cache emptied: 0 bytes

    User: Mommy
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.69.0 log created on 02102013_082749

    Files\Folders moved on Reboot...

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
  3. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    Results of screen317's Security Check version 0.99.57
    Windows 7 Service Pack 1 x86 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Avira Desktop
    Antivirus up to date! (On Access scanning disabled!)
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version 1.70.0.1100
    JavaFX 2.1.1
    Java(TM) 6 Update 33
    Java(TM) 7 Update 5
    Java version out of Date!
    Adobe Flash Player 11.5.502.149
    Adobe Reader 10.1.5 Adobe Reader out of Date!
    Mozilla Firefox (18.0.2)
    ````````Process Check: objlist.exe by Laurent````````
    Avira Antivir avgnt.exe
    Avira Antivir avguard.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 0%
    ````````````````````End of Log``````````````````````
  4. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    Farbar Service Scanner Version: 30-01-2013
    Ran by Mommy (administrator) on 10-02-2013 at 08:56:00
    Running from "C:\Users\Mommy\Desktop"
    Windows 7 Home Premium Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is offline
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============
    mpsdrv Service is not running. Checking service configuration:
    The start type of mpsdrv service is OK.
    The ImagePath of mpsdrv service is OK.

    MpsSvc Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.


    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============
    Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
    Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
    Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
    Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


    File Check:
    ========
    C:\windows\system32\nsisvc.dll => MD5 is legit
    C:\windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\windows\system32\dhcpcore.dll => MD5 is legit
    C:\windows\system32\Drivers\afd.sys => MD5 is legit
    C:\windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\windows\system32\dnsrslvr.dll => MD5 is legit
    C:\windows\system32\mpssvc.dll => MD5 is legit
    C:\windows\system32\bfe.dll => MD5 is legit
    C:\windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\windows\system32\SDRSVC.dll => MD5 is legit
    C:\windows\system32\vssvc.exe => MD5 is legit
    C:\windows\system32\wscsvc.dll => MD5 is legit
    C:\windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\windows\system32\wuaueng.dll => MD5 is legit
    C:\windows\system32\qmgr.dll => MD5 is legit
    C:\windows\system32\es.dll => MD5 is legit
    C:\windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\windows\system32\svchost.exe => MD5 is legit
    C:\windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
  5. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    ESET scan has just completed and found no threats
  6. Broni

    Broni Malware Annihilator Posts: 46,748   +254

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    =================================

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ===========================

    Then...FSS log shows several registry issues.

    Download Windows Repair (all in one) from this site

    Install the program then run it.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [​IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [​IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [​IMG]


    Go to Start Repairs tab and click Start button.

    [​IMG]


    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

    [​IMG]

    Click on box next to the Restart System when Finished. Then click on Start.

    Post fresh FSS log when done.
  7. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    Farbar Service Scanner Version: 30-01-2013
    Ran by Mommy (administrator) on 11-02-2013 at 19:35:15
    Running from "C:\Users\Mommy\Desktop"
    Windows 7 Home Premium Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is offline
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============
    Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


    File Check:
    ========
    C:\windows\system32\nsisvc.dll => MD5 is legit
    C:\windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\windows\system32\dhcpcore.dll => MD5 is legit
    C:\windows\system32\Drivers\afd.sys => MD5 is legit
    C:\windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\windows\system32\dnsrslvr.dll => MD5 is legit
    C:\windows\system32\mpssvc.dll => MD5 is legit
    C:\windows\system32\bfe.dll => MD5 is legit
    C:\windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\windows\system32\SDRSVC.dll => MD5 is legit
    C:\windows\system32\vssvc.exe => MD5 is legit
    C:\windows\system32\wscsvc.dll => MD5 is legit
    C:\windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\windows\system32\wuaueng.dll => MD5 is legit
    C:\windows\system32\qmgr.dll => MD5 is legit
    C:\windows\system32\es.dll => MD5 is legit
    C:\windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\windows\system32\svchost.exe => MD5 is legit
    C:\windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
  8. Broni

    Broni Malware Annihilator Posts: 46,748   +254

    Very good :)

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
  9. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    Thank you very much Broni.

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Bianca
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Microsoft Testing
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Mommy
    ->Temp folder emptied: 1169331 bytes
    ->Temporary Internet Files folder emptied: 2786642 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 22046269 bytes
    ->Flash cache emptied: 3259 bytes

    User: Public

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 25.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Bianca
    ->Flash cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Microsoft Testing
    ->Flash cache emptied: 0 bytes

    User: Mommy
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: Administrator

    User: All Users

    User: Bianca
    ->Java cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Microsoft Testing

    User: Mommy
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 02122013_074256

    Files\Folders moved on Reboot...

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
  10. Broni

    Broni Malware Annihilator Posts: 46,748   +254

    Way to go!! [​IMG]
    Good luck and stay safe :)
  11. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    Thanks again for all your time and patience with me.
    My computer is running very slow after the removal if I open a web browser it literally takes minutes to upload
    and my windows mail, excel and others are also very slow. Could this have something to do with a setting that may have been
    changed with virus removal that I need to manually change or do I need to post this issue in one of the other forums?
     
  12. Broni

    Broni Malware Annihilator Posts: 46,748   +254

    Which browser is slow?
    How about other browser(s)?
  13. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    Both firefox and internet explorer
  14. Broni

    Broni Malware Annihilator Posts: 46,748   +254

    Turn the computer off.
    Wait 1 minute.
    Turn it back on and see how it goes.
  15. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    Ok, I have switched it off and left it off while doing other things have switched it back on about 15 minutes ago and it is still slow and freezing. Strange thing is when it does this and I open task manager to see if the program is responding then suddenly the program starts working
  16. Broni

    Broni Malware Annihilator Posts: 46,748   +254

    At this point...

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.

    Good luck :)
  17. CharlotteS

    CharlotteS TS Rookie Topic Starter Posts: 29

    Thank you, I will do that
  18. Broni

    Broni Malware Annihilator Posts: 46,748   +254



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