ComboFix scan
Please download
ComboFix by sUBs
From TechSpot
Direct Link (alternative)
Please save the file to your Desktop.
Important information about ComboFix
After the download:
- Close any open browsers.
- Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
- If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
Running ComboFix:
- Double click on ComboFix.exe & follow the prompts.
- When ComboFix finishes, it will produce a report for you.
- Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
Troubleshooting ComboFix
Safe Mode:
If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.
(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")
Re-downloading:
If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.
Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.
NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
TDSSKiller Scan
Please download and run
TDSSKiller to your desktop as outlined below:
Doubleclick on
TDSSKiller.exe to run the application, then click on Change parameters.
For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
-------------------------
Check the boxes beside
Verify Driver Digital Signature and
Detect TDLFS file system, then click
OK.
------------------------
Click the
Start Scan button.
-----------------------
If a suspicious object is detected, the default action will be
Skip, click on
Continue
If you get the warning about a file
UnsignedFile.Multi.Generic or
LockedFile.Multi.Generic please choose
Skip and click on
Continue
----------------------
If
malicious objects are found, they will show in the Scan results and offer three (3) options.
Ensure
Cure is selected, then click
Continue => Reboot now to finish the cleaning process.
Note: If
Cure is not available, please choose
Skip instead,
do not choose Delete unless instructed.
--------------------
A report will be created in your root directory, (usually C:\ folder) in the form of
"TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.
Sometimes these logs can be very large, in that case please attach it.
-------------------
Here's a summary of what to do if you would like to print it out:
If a suspicious object is detected, the default action will be
Skip, click on
Continue
If you get the warning about a file
UnsignedFile.Multi.Generic or
LockedFile.Multi.Generic please choose
Skip and click on
Continue
If
malicious objects are found, they will show in the Scan results and offer three (3) options.
Ensure
Cure is selected, then click
Continue => Reboot now to finish the cleaning process.
Note: If
Cure is not available, please choose
Skip instead,
do not choose Delete unless instructed.
Kaspersky Virus Removal Tool
The Kaspersky Virus Removal Tool is a scan-and-remove solution from Kaspersky that searches out the most common malware and attempts to remove it from your computer.
Please download the Kaspersky Virus Removal Tool from
Kaspersky's Official Link and save it to your Desktop.
- Double-click the Setup file to install it on your computer.
- Once it has installed, review and accept the agreement and press the Start button.
- You will presented with the main interface, but don't scan yet, click the options tab (gear icon):
- On the Scan Scope tab, make sure to checkmark all the options, except for the CD/DVD drive:
- On the Security Level tab, make sure to move the slider up denoting "Current Security Level: High":
- Now, go back to the Automatic Scan tab, and choose "Start Scanning". It may take several hours to complete. Please allow it to do so.
- Once done scanning, choose the Report tab (page icon), select Detected Threats tab on left, and choose Disinfect All:
- Then, choose Save. Also, in the Automatic Report tab, select Save:
- Please post the reports in your next reply.
- Once you exit, the tool should uninstall automatically.
