Stop 0x0000000A(BOSD) error, please help!

By adu123
Aug 7, 2007
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  1. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    no, because I don't think the cause is related to the rams. How come no one can find out the EXACT cause of the BSOD, I'm getting frustrated
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

    You have not said if you tried another modem driver or not. If you don't follow the instructions given, how do you expect to solve your problem. We do not have "magic wands" to wave over your sick computer!
  3. cpc2004

    cpc2004 Newcomer, in training Posts: 2,044

    adu123,

    I am not Jesus. This is a free forum and if you want a solid answer. Pay microsoft to resolve your problem.
  4. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    How do I do that?
  5. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    If you don`t test your ram etc, how are you ever going to know?

    Regards Howard :)
  6. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    You've looked at the minidump I provided, right? How sure are you that the cause is related to the ram? I know the BSOD are either caused by KSecDD.sys or ntoskrnl.exe. However, no seems to know what's going on. Anyway, thank you for your reply
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

  8. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    The article does not mention about KSecDD.sys or ntoskrnl.exe
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

    You just don't want to do any work do you... Try what is mentioned and see if there is any error data recorded after you restart from a shutdown BSOD. If there is any error data, write it down and post it here. If there is no error data, what have you lost? A little time...

    ... and while your at it, post any new minidumps
  10. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    what do you mean by "error data", such as? beside, my computer won't restart after the BSOD show up
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

    Are you a child? How old are you? Read the instructions in the link I provided. It tells you how to retrieve any data. I meant to say power up your computer after the shutdown BSOD. If your computer won't turn back on after a shutdown, you have a bigger problem don't you...
     
  12. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    1: If you have Roxio Easy CD Creator 5.0 or Direct CD 5.0 installed, uninstall these programmes and see if it helps.

    2: Test you ram. Your minidumps suggest a possible ram problem. Instructions for using Memtest86+ can be found HERE.

    3: If none of the above helps, go HERE and follow the Instructions for troubleshooting.

    4: If you can`t be bothered to do any of the above. Take your computer to a pc repair shop and have them fix it for you.

    Regards Howard :)
  13. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    Thank you for your suggestion. I don't have Roxio Easy CD Creator 5.0 or Direct CD 5.0 installed on my computer. How long will it take to complete the memory test? Where can I download burning software (ex. Nero)?
  14. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

  15. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    Do you know what's the difference between a kernel dump and a minidump? Does kernel dump provided more debug information about the BSOD?
  16. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    For almost all debugging purposes, the 64kB minidump is sufficient. I haven`t personally come across a situation where a kernel dump was needed.

    See this post by cpc2004.

    Regards Howard :)
  17. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    Is Memtest86+ 100% accurate?
  18. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    Some faulty ram can pass Memtest86+. In fact, I don`t know of any memory testing software that is 100% reliable. The only thing I can say, is if Memtest86+ finds errors on your ram, you can be fairly sure the ram is faulty.

    Regards Howard :)
     
  19. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    How many rams does a computer have? Does every computer has the same number of rams?
  20. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    If you right click my computer and select properties, you`ll be able to see exactly how much ram your system has.

    Ram comes in sticks and typically an average system will have at least 512mB or ram.

    See this article "How Ram Works"

    Regards Howard :)
  21. adu123

    adu123 TechSpot Maniac Topic Starter Posts: 301

    Can I use a blank DVD instead of a blank CD to burn the image file? The article mention: Let the programme run for at least seven passes, what does that mean?
  22. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    Yes, you can.

    Regards Howard :)
  23. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

    Hey Howard,
    you didn't tell adu123 to install any burning software, you told him to uninstall specific burning software, to help in finding out what is causing the BSOD instability... Right?

    We need to regroup here. Adu123, describe your current problem once again here, in as much detail as you can... please!
  24. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    adu123 did ask me for some burning software that he could use. I suspect it was in place of Roxio etc. I gave him the link above.

    Regards Howard :)
  25. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

    I brought adu123's first post on this back...

    This BSOD is not caused by faulty memory in this case. It is caused by software/drivers in this case. I have seen BSOD's only during system shutdown, caused by burning software as mentioned, 3rd party (Non-Microsoft) firewall's and antivirus/malware/spyware scanner software. The stop code: 0x0000000A is extremely generic!
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