Hello guys. I've just discovered my wife's laptop has this nice big boy installed and that it's not easy to remove at: avg finds it but can't simply repair the file. I read some thread in the forum but since people have been asked to post their logs and I was already following the first steps like downloading Farbar Recovery Scan Tool 64-Bit. when I enter SRO you mention to use US keyboard but that wouldn't be my country (I'm italian): is this mandatory or may I use the italian settings? thanks!