This article includes late-breaking information for the Windows release of the IntelliPoint 8.0 software. For Mac release information, see the Microsoft Mouse Help and Readme files included with your software. The information in this article may be updated at any time.

For more information: For troubleshooting information and detailed instructions about IntelliPoint software, see the Microsoft Mouse Help file installed with the IntelliPoint software. To open Microsoft Mouse Help, after it is installed, click Start, click All Programs, click Microsoft Mouse, and then click Mouse Help.

New features: With IntelliPoint 8.0, setup automatically detects your mouse model. If you have more than one mouse attached to your computer, each mouse model can have different button assignments. The scrolling experience for mice with smooth scroll wheels has been improved in many applications. PS/2 devices are no longer supported in IntelliPoint 8.0.

Installation and Setup Issues

Note:

Your Microsoft keyboard and mouse will work with basic functionality prior to installing the IntelliType Pro and IntelliPoint software. Installing the software is required for full functionality.

In Windows Vista, a Windows Update issue may cause the IntelliPoint installation to fail

In Windows Vista, if Windows updates are pending when you install the IntelliPoint software from the CD, the installation fails with error code 1603.

Wait for all the Windows updates to complete, and then reinstall the IntelliPoint software.

In Windows Vista, Windows Update may cause IntelliPoint's automatic update to fail

In Windows Vista, Windows updates may be incomplete and require you to reboot your computer. If Windows Update is waiting for you to reboot and IntelliPoint automatically updates to the latest version, the IntelliPoint update might fail with error code 1603.

Wait for all the Windows updates to complete, and then rerun the IntelliPoint automatic update. If the error condition persists, see the Knowledge Base article at http://support.microsoft.com/kb/946414.

When you install the software, the "unable to install a required component" message appears

When you install the IntelliPoint software, you may receive a message saying that Setup was unable to install a required component. If Setup is unable to install the following components, follow the relevant instructions:

  • MSXML. On the installation CD, go to the Prereq\MSXML folder, open the folder for your processor type (32-bit or 64-bit), and then run the MSI file.
  • The MSXML update patch. On the installation CD, go to the Prereq\MSXML folder, open the folder for your processor type (32-bit or 64-bit), and then run the EXE file.
  • Windows Application Error Reporting. On the installation CD, go to the Prereq\Watson folder, open the folder for your processor type (32-bit or 64-bit), and then run the MSI file.
  • Windows Installer. On the installation CD, go to the Prereq\WindowsInstaller3.1v2\x86 folder, and then run the EXE file.

If you still receive an error, you may have a problem with the component itself that you must resolve before you can install your device software. For more information, see http://support.microsoft.com.

Hardware Configuration Issues

The mouse does not appear in Devices and Printers in Windows 7

If you connect a mouse using a switch box, the mouse might not be displayed in Devices and Printers in Windows 7.

Try plugging the mouse directly into the computer.

Software and Compatibility Issues

In Windows Vista, a Windows Update issue causes the mouse to not respond

In Windows Vista, if Windows Update is interrupted when a reboot is needed, the system can get into a state where the mouse driver does not load and the mouse does not respond. With the system in this state, Windows Update and Microsoft Update fails with error code 8000FFFF, and Office 2007 does not install. For more information, see the Knowledge Base article at http://support.microsoft.com/kb/946414.

After you complete the instructions, uninstall and then reinstall the IntelliPoint software.

Documentation Issues

Opening LegalInformation.chm causes an error

If you try to open LegalInformation.chm, you get an error “There is not enough memory available for this task. Quit one or more programs to increase available memory, and then try again.” To view the legal information contained in LegalInformation.chm, open iphelp.chm first and then click Legal Information in the table of contents.