8 steps completed, help requested

By Lionking1620 ยท 17 replies
Feb 22, 2010
  1. I completed the 8 steps and attached the required logs. I have Windows XP. My computer is slow and will not hibernate anymore, but worst of all, every time I click on a link from a google or yahoo search, I get redirected to other sites. Even by adding these redirect sites to IE list of blocked sites doesn't work. I have Bit Defender Internet Security Suite, Lavasoft Ad-Aware, Spybot, Spy Doctor, and to try to correct the problem recently even added Symantic. At first a couple of weeks ago, viruses were found and deleted, but the problem persists and recent scans show up nothing. Nothing. Any help would be greatly appreciated. Thank you.

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 54,260   +383

  3. Lionking1620

    Lionking1620 TS Rookie Topic Starter

    But step 3 says to disable all monitoring systems, so I disabled all the anti virus and anti spyware. Step 1 said to download and install the Comodo Firewall only. I have Internet Security Suite for Bit Defender. But I'll download the norton as you said and turn on any Comodo anti virus that it may have. Thank you for your response and would appreciate any further help.
  4. Lionking1620

    Lionking1620 TS Rookie Topic Starter

    I'm sorry, I misunderstood you. Yes, I do realize that it's best to have only one anti virus. But the problem occured before I added the Symantec. I added it out of desperation. I'll uninstall it now, as well as , Spydoctor, and Webroot Spysweeper. They have anti virus on them as well. I'll just keep the Comodo Firewall on and the Bit Defender Internet Security (anti virus & anti spyware). I'll uninstall the Spybot and Lavasoft also. After I do that, then what should I do? Also, should I still keep the Super Anti Spyware, Malwarebytes, and Hijackthis?
  5. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    If that includes a firewall, you'll have to uninstall Comodo.
    If BitDefender is just an AV, you can keep Comodo, but as a firewall only.
    When you're done with all those changes, post fresh HJT log.
  6. Lionking1620

    Lionking1620 TS Rookie Topic Starter

    I uninstalled eveything except fpr the Bit Defender which also has it's own firewall. My PC has it's own firewall but I keep it off. I left the programs which the 8 steps sugeested to download (super anti spyware, malwarebytes, and hijackthis) but I did uninstall Comodo as you instructed. Here is a new Highjackthis log. Thanks again.

    Attached Files:

  7. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    Very good :)

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  8. Lionking1620

    Lionking1620 TS Rookie Topic Starter

    I did as you instructed, though it took a very long time, the computer kept freezing during the combofx scanning(during reboot, it stayed on "logging off" screen for at least a half hour. Therefore I had to manually depress the power button to shut off the pc and restart it). But everything seemed to have worked out ok I guess. Here aer the requested logs of the the combofx and Highjackthis. If this may help, just to let you know, my Bit Defender keeps blocking a virus called Exploit.PDF-JS.Gen. But of course I turned off the anti virus during the combofx scanning process. Thanks again for your help.

    Attached Files:

  9. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    Download TDSSKiller and save it to your Desktop.
    Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
    Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

    If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
    When it is done, a log file should be created on your C: drive called TDSSKiller.txt please copy and paste the contents of that file here.
  10. Lionking1620

    Lionking1620 TS Rookie Topic Starter

    It didn't say anything about a hidden service detected. It said that Memory Objects, Registry Objects and File Objects are infected, cured on reboot.

    Attached Files:

  11. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:


    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  12. Lionking1620

    Lionking1620 TS Rookie Topic Starter

    I apologize for the late response. I had no power in my house for a few days due to the severe snow storm in NY creating a massive power outage. I did as instructed and have provided you with the requested logs.

    Attached Files:

  13. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    No need for apologies, since it wasn't your fault :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
  14. Lionking1620

    Lionking1620 TS Rookie Topic Starter

    The scan took a bit of time but here are the results. It's funny. I had Kaspersky last year but ditched it because it slowed down my system to a crawl. Maybe it was becuase I had too many antivirus/spyware/firewall softwares running like you suggested before. Anyway, I've included a fresh highjackthis log as well. Thanks for every thing your doing to help me.I really appreciate it.

    Attached Files:

  15. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    You're welcome :)

    Open Windows Explorer and delete following file:
    C:\Documents and Settings\mike\Desktop\Unused Desktop Shortcuts\vpholdemzip.exe
    Empty Recycle Bin.


    Verify your Java version here: http://www.java.com/en/download/installed.jsp
    Update, if necessary.
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).


    Print this post out, since you won't have an access to it, at some point.

    1. Open HijackThis.

    2. Close all windows, except for HijackThis.

    3. Put checkmarks next to the following HijackThis entries:

    - O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
    - O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?

    4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

    - O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    - O4 - HKLM\..\Run: [Google Updater] "C:\Program Files\Google\Google Updater\GoogleUpdater.exe" -systray -startup
    - O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    - O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    - O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

    5. Click on Fix checked button.

    6. Restart computer.

    When done...

    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
  16. Lionking1620

    Lionking1620 TS Rookie Topic Starter

    Clean PC at last!!!

    Thank you, thank you, thank you very, very much. This has been the most evil spyware/virus that I have had for many years. I was afraid that I would have to reformat my PC, which would have been a daunting task for me. I can't thank you enough! Everyone on TechSpot should praise you! :grinthumb
  17. Lionking1620

    Lionking1620 TS Rookie Topic Starter

    Two more things, the bleepingcomputerforum suggested, unless I misunderstood, to install several anti spyware programs (SpyBlaster, Adaware, etc). I know with firewall and anti virus you instructed me to keep it as just one of each running on my PC. My Bit Defender has Anti spyware on it already. Is it the same for anti spyware or do you suggest keeping an extra couple of these programs running as well? And is Bit Defender really not that good of a program? It rated well though. Should I switch to a different one that you would recommend that won't slow down my PC? Thanks.
  18. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    You're very welcome :)
    BitDefender is perfectly fine.
    On a top of it, I suggest, you keep Malwarebytes and you run occasional scans.
    Run TFC weekly.
    Then, you're all set.
    Happy surfing :)
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