Acer 5920 black screen after boot up

[Charlenegjc]

Hi,

I have a problem with my friend's Acer 5920 laptop and I can't figure out how to fix it. When I turn the laptop on it asks to choose from the following configurations:

Safe Mode
Safe mode with Networking
Safe mode with command prompt
start windows normally

When I choose 'Start windows normally' the Vista loading bars appear and then the screen turns completely black. The mouse pointer is visible.

I tried to enter into Safe mode, but the same thing happens; A black screen with a visible mouse pointer.

Can anyone help please?

Thanks

 

[nismo91]

looks like a corrupted windows component. if you want to 'reformat' it press ALT+F10 after turning on it should lead you to Acer eRecovery console. Be sure to backup before formatting.

 

[Charlenegjc]

thanks for your reply. truly appreciated