Acer Aspire freezes on the "Acer" logo at startup

By gabblop ยท 34 replies
Jun 10, 2011
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  1. gabblop

    gabblop TS Rookie Topic Starter Posts: 46

    On the MSI site, there is no motherboard named N1996.
  2. Mark56

    Mark56 TechSpot Paladin Posts: 1,886

    I have found a few references to this number being a motherboard used by HP called HP-Argon but this is the link that explains what the number means on an MSI board that I refered to earlier. It obviously would have been on a lot of them but no search I have done apart from the reference to HP OEM boards reveals a board that has this number as its sole ID. The OP has already stated that this boards number is MS-7326. I may stand corrected on this but just stating what I have found.

    This board is most probably OEM so it will not be supported by MSI unless this particular model was also sold on the open market which I doubt, drivers will only be available from the manufacturer of the PC it was originally fitted in.

    This is the link for your PC, do you know the history of this machine, if you bought it new and have not had the motherboard changed then you will get the Bios from here.
  3. gabblop

    gabblop TS Rookie Topic Starter Posts: 46

  4. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    I think you have hit the nail on the head - this is an old board and it is most likely that MSI have not written the drivers for Windows 7 for it. You might find that any Vista drivers you find might work so it is worth a try if you want to carry on - personally I would bin the thing and have a new one!
  5. Mark56

    Mark56 TechSpot Paladin Posts: 1,886

    I just checked the link for the PC and it would appear that Acer are no longer offering support for that model's Bios. I can only suggest ringing them, or MSI, as that may be the only way you can find out where to download the correct Bios. Motherboards are not expensive these days so a replacement may be the best way to go. Even if you do manage to obtain the correct Bios for the board there is no guarantee that it will make any difference.
  6. gabblop

    gabblop TS Rookie Topic Starter Posts: 46

    OK, then what are the steps to search before buying a motherboard? Do I got to check the comparability with the power supply and stuff?

    Also, is it cheaper to buy another computer and just migrate the HDD than to replace the motherboard?
  7. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    The power supply should be OK.
    It has to be able to accept the same processor and the same memory as you have or you will have to buy new.
    You need to check that the motherboard has drivers for your version of Windows.
    It has to have the same slots for any PCI cards you have.
    You can migrate the HDD to a new PC but you are going to have to deal with this for a new motherboard anyway as windows will think it has been put into a new computer and will refuse to boot properly. It can sometimes be repaired but not always so you MUST back up your data files before you start.
  8. Mark56

    Mark56 TechSpot Paladin Posts: 1,886

    Just to add to Alberts advise. To find out what the processor is you should remove the CPU cooler and then clean off the thermal paste with alcohol, you should see it's name printed on it, you will need a motherboard that is compatible with that processor. Also on the memory sticks there should be a label with the name and model number. Yours will be DDR2 so again make sure you get a motherboard that will take DDR2 as they are not compatible with a DDR3 motherboard. You may also have compatability problems with the power supply connectors and also the connectors that go to the front led's and power on/off reset switch.
  9. Nanakay

    Nanakay TS Rookie

    I am having similar problem guys, I have tried all your suggestions but yielded no positive result. Can someone please help me out because I have to get it working.
  10. JohnKB

    JohnKB TS Rookie

    Hi, I've tried most of the things mentioned in this thread but stumbled across a strange fix, which was basically putting an SD card in the reader. It doesn't have to be bootable (it's just full of photos), my laptop wasn't even trying to boot so I'm not sure why this works but it's consistently working with an SD card inserted and won't startup without it.
    Hope that helps someone else, and maybe someone could suggest an idea for why this might work because I can't think of one!

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