Solved Also a victim of XP Antivirus 2012
- Thread starter MTilson
- Start date
With quicken it first acts like it's going to open and then a screen comes up that gives choices that either your a new user or have used quicken before and want to open an existing file.
When I choose the existing file choice it gives me three choices:
Open a data file located on this computer
Restore a data file I've backed up to a cd, to a disk or online
Start over and create a new data file
When I choose open data file on computer it opens up the open quicken file screen but the folder is empty.
When I choose the existing file choice it gives me three choices:
Open a data file located on this computer
Restore a data file I've backed up to a cd, to a disk or online
Start over and create a new data file
When I choose open data file on computer it opens up the open quicken file screen but the folder is empty.
Broni
Posts: 56,041 +516
You may need to reinstall Quicken.
In any case....
In this forum, we make sure, your computer is free of malware and your computer is clean
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.
In any case....
In this forum, we make sure, your computer is free of malware and your computer is clean
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.
Broni
Posts: 56,041 +516
Try this....
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility.
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here.
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility.
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here.
Broni
Posts: 56,041 +516
I suggest asking at Malwarebytes forum: http://forums.malwarebytes.org/
Meanwhile you can try using Superantispyware...
Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen
Post SUPERAntiSpyware log.
Meanwhile you can try using Superantispyware...
Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/
- Double-click SUPERAntiSpyware.exe and use the default settings for installation.
- An icon will be created on your desktop. Double-click that icon to launch the program.
- Super should automatically the program definitions. If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
- Close SUPERAntiSpyware.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen
- Open SUPERAntiSpyware.
- Click on "Preferences" button.
- Click the "Scanning Control" tab.
- Under Scanner Options make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Click the "Home" button to leave the control center screen.
- Back on the main screen checkmark "Complete scan" and click "Scan your computer".
- Click "Next" to start the scan. Please be patient while it scans your computer.
- After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
- Make sure everything has a checkmark next to it and click "Next".
- A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
- If asked if you want to reboot, click "Yes".
- To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Copy and paste the Scan Log results in your next reply.
- Click Close to exit the program.
Post SUPERAntiSpyware log.
Broni
Posts: 56,041 +516
Download SafeBootKeyRepair by sUBs and save it to your desktop.
Double-click SafeBootKeyRepair.exe to run it.
Follow any prompts that may appear then post the log it produces.
Double-click SafeBootKeyRepair.exe to run it.
Follow any prompts that may appear then post the log it produces.
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